|
To: OCCtelecoms@ofcom.org.uk
Cc: Q&A
Bcc:
rcjchancery.judgeslisting@hmcts.gsi.gov.uk,
me-customersupportliverpool@hmcts.gsi.gov.uk, Joanne Dalton
, casework@ico.org.uk, she
, Bjørn Ribsskog ,
«emb.london» , admin
, post ,
«hv-02.kontakt» |
Hi,
and now someone have ordered a new broadband-line, in my name, it seems.
This is just harassment, (from Virgin), for me.
Can you please tell Virgin to stop sending me these harassing e-mails?
Regards, Erik Ribsskog
———- Forwarded message ———- From: webteam@virginmedia.co.uk <webteam@virginmedia.co.uk>
Date: Sun, Aug 3, 2014 at 3:34 PM Subject: Your Virgin Media order To: eribsskog@gmail.com
 |
 |
Thank
you
for
choosing
Virgin
Media
|
|
Order
date: |
Sunday,
August
3,
2014 |
Order
ref: |
WS1987346 |
Hello
Erik,
It’s
great
to
have
you
on
board!
To
help
you
keep
track
of
your
order,
there’s
a
summary
of
what
you
chose
below.
If
there’s
anything
else
we
need
to
know
to
complete
your
order,
we’ll
contact
you
in
the
next
48
hours.
|
What
happens
next?
|
Your
monthly
limit
Just
so
you
know,
we’ve
added
a
credit
limit
of
£180.00
to
your
account.
This
will
help
you
manage
your
account
and
means
you
can
spend
up
to
this
amount
each
month
on
any
services
you
choose.
To
find
out
more,
please
visit
our
online
Help
&
Support,
which
is
available
24/7,
then
select
billing
&
payments.
|
We’ll
set
up
your
Direct
Debit
Thanks
for
giving
us
your
Direct
Debit
details.
We’ll
set
up
the
Direct
Debit
with
the
information
you
gave
us.
|
Your
installation
date
You’ve
asked
to
have
an
engineer
visit
to
install
your
services
on:
Tue
Oct
07
2014
between
8am
–
10am
If
we
can’t
make
this
date,
we’ll
contact
you
to
agree
an
alternative
time.Someone
over
the
age
of
18
will
need
to
be
at
home
when
we
come
to
install
your
Virgin
Media
services.
It
takes
about
two
hours
to
get
you
all
set
up
and
ready
to
go.
|
We’ll
send
you
a
contract
You’ll
get
a
letter
and
a
contract
from
us
through
the
post.
Please
sign
our
copy
and
send
it
back
to
us
as
soon
as
you
can.
We’ll
also
include
a
guide
which
details
things
to
do
now,
on
the
day
of
your
installation
and
afterwards.
|
|
Your
order
(18
month
contract
unless
specified)
|
You’ve
got
our
Big
Daddy
Bundle |
One
off |
Monthly |
Broadband
XXL
Up
to
152Mb
|
|
£95.00
Only
£80.00
for
the
first
12
months
|
TV
XL
230+
Channels
|
Talk
Unlimited
Extra
Talk
Unlimited
Extra
|
Your
extras
|
 Virgin
Media
Super
Hub
|
|
|
BT
Sport
&
ESPN
|
|
|
TiVo
1TB
box
|
£49.95
|
|
Sky
Sports
&
Movies
Collection
|
|
|
Talk
International
|
|
|
Sky
Premium
HD
|
|
|
Line
Rental
|
Line
Rental
|
|
£15.99
|
Set
up
costs
|
Installation,
set
up
and
demo
(morning)
|
£30.00
|
|
Your
total |
Monthly
cost |
£110.99
Only
£95.99
for
the
first
12
months
|
One
off
payment
–
added
to
the
first
bill
|
£30.00 |
|
One
off
payment
–
by
debit/credit
card
|
£0.00 |
|
We
hope
you
love
your
new
services.
The
Virgin
Media
team
 |
Read
our
installation
guide
Got
a
question
about
installation?
All
the
answers
are
in
our
handy
guide.
Go
to
installation
guide
|
 |
Want
to
talk
to
us
about
your
order?
If
you’ve
got
a
question
about
the
order
you’ve
just
placed
or
you
need
to
make
a
change,
call
us
on
0800
052
7588.
|
|
|
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