Erik Ribsskog
| Oppdatering/Fwd: arv |
| Erik Ribsskog |
Tue, Sep 9, 2014 at 1:43 PM | |
|
To: Arne Mogan Olsen
Cc:
Pia Ribsskog |
||
|
||
Måned: september 2014
-
Jeg sendte en e-post til faren min
Erik Ribsskog
Oppdatering/Fwd: arv
-
Jeg sendte en e-post til the High Court
Erik Ribsskog
Update/Fwd: Call Back Required
Erik Ribsskog Tue, Sep 9, 2014 at 12:35 PM To: rcjchancery.judgeslisting@hmcts.gsi.gov.ukCc: “complaint.info”Hi,I send you a new update.
Again, I don’t like it, that RBS use the word ‘ASAP’, in their
correspondence, with me.It’s like their part of Nato then, I think.
(I served my conscription-service, in the Norwegian infantry, in 1992/93.
And there the seargents etc., would use that word, (‘Asap’), all the time.
I’m not sure if this word, should be used, in customer-service.
I’ve worked in customer-service, as a retail-manager and more, for
around twenty years.And I’ve gone to commerce and office upper secondary school, in
Norway, for three years.And I’ve studied Information Management, at a private Norwegian
academy, (then owned by French company Vivendi), for two years.And I’ve lived for ten years, in the UK.
And am not used with this termonology, as a customer.
When I go to buy a cheese-burger, (or another type of meal), at a restaurant.
Then they waiter don’t tell me: ‘Give me the money Asap’.
So I wanted to complain, here.
About poor/strange customer-service.
At least I want a second opinion here, from you at the High Court.
(Since I’ve comlained about the Financial Ombudsman, to you).
Since I don’t like the tone, of these RBS-guys, who now e-mail me.
And I don’t like it that they want to speak about this, on the phone.
I think it’s better to keep the correspondence, in writing, so that
people later can document, what has been agreed.I think that’s my preogative, as a customer.
To not be spoken down to, and to chose the form of correspondence.
So this I wanted to complain about.
I’ve earlier explained to you, that I think, to say the word ‘asap’, to someone.
Then one speak down to them, I think.
(RBS are being descending.
And that’s harassment, I think.
I don’t want to be spoken down to.
Not by RBS, or anyone else).
‘Asap’ is something, that a seargant, in the army, perhaps can say, to
a private, (in the same platoon etc.), that he commands.Or something that a line-manager could say, to one of the person, that
he is a superior for, at an office.But this word, (ASAP), which is a ‘Nato-word’, that means ‘as soon as
possible’, I think.That word doesn’t have any place, in the field of Customer Service,
(or ‘Customer Service’), I’d say.So I wanted to complain about this, and I hope that you at the High
Court, agrees with me, about this.Best regards,
Erik Ribsskog
———- Forwarded message ———-
From: Parekh, Sushma (Customer Experience, Personal & Business Banking
Complaints) <Sushma.Parekh@rbs.co.uk>
Date: Tue, Sep 9, 2014 at 8:40 AM
Subject: Call Back Required
To: ERIBSSKOG@gmail.comDear MR RIBSSKOG
Please call me on 07930092019 or 0800 1615129 or 0345 0303640
Asap regarding your complaintKind Regards
Sushma Parekh
Expert Complaint Handler|Leicester Care Team| Customer Contact
Tel: 0845 6000697 | Ext 13616744 |
Email: parekhs@rbos.co.ukThe Royal Bank of Scotland | Bede House | 11 Western Boulevard |
Leicester | LE2 7EJ | Depot Code 043The Information Classification of this e-mail is CONFIDENTIAL unless
otherwise statedThe Royal Bank of Scotland plc, Registered in Scotland No. 90312.
Registered Office: 36 St Andrew Square, Edinburgh EH2 2YBAuthorised by the Prudential Regulation Authority and regulated by the
Financial Conduct Authority and the Prudential Regulation Authority.This e-mail message is confidential and for use by the addressee only.
If the message is received by anyone other than the addressee, please
return the message to the sender by replying to it and then delete the
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Jeg sendte en e-post til Scottish Power
Erik Ribsskog
Reminder/Fwd: Update/Fwd: Fwd: Complaint
Erik Ribsskog Tue, Sep 9, 2014 at 1:44 AM To: CONTACTUS@scottishpower.comCc:
Liverpool Direct, LHT
Customer Service, Runcorn Office
, Info ,
rcjchancery.judgeslisting@hmcts.gsi.gov.ukHi,I can’t see that I’ve received a reply, to this e-mail, so I’m sending a reminder, about this.
I hope this is alright!
Best regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Aug 22, 2014 at 3:09 AM
Subject: Update/Fwd: Fwd: Complaint
To: CONTACTUS@scottishpower.com
Cc: Liverpool Direct <liverpool.direct@liverpool.gov.uk> Hi,I’m now also attaching some photos, (that I’ve taken earlier this week), of the mentioned grafitti/taging.
Regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Aug 5, 2014 at 6:34 PM
Subject: Re: Fwd: Complaint
To: CONTACTUS@scottishpower.com
Cc: Liverpool Direct <liverpool.direct@liverpool.gov.uk> Hi,thank you for your e-mail!
It’s fine that you have fixed this, I think.
And by the way, last year, I contacted the Council, regarding some fly-tipping, of garbage, in Keith Avenue.
And I took a digital photo of this, to show the Council.
And on that photo I noticed some grafiti, on a type of box, on the pavement.
The Council sorted the problem with the garbage fly-tipping.
But they didn’t want to sort the grafitti-problem.
They told me this street-furniture, (like they called it), belonged to Scottish Power.
And they wanted me to contact Scottish Power about this.
This was really just some secondary stuff, that I noticed by co-incident, when I reported about the garbage fly-tipping.
So I thought the Council could have sorted about the grafitti, as well.
(Since I guess you rent this ‘street furniture’, from the Council).
So this was poor customer-service, from the Council, (I think I have to say).
But
I tried to write about this anyway, on your Facebook-page, (because
I’ve had some mix-up-problem with your e-mail-address, untill I found
the right one again, (the one you are writing from), recently, in one of
your folders, that you sent me, I think).I’m don’t react that much on grafiti, (I’ve lived in Oslo, for fifteen years).
So I don’t remember if the grafiti is still there.
But if I should guess, I think it still is.
So I thought I could try to report about this (again) now, while I’m corresponding with you.
I hope this is alright!
Yours sincerely,
Erik Ribsskog
On Mon, Aug 4, 2014 at 5:42 AM, <CONTACTUS@scottishpower.com> wrote:Dear Mr E Ribsskog,I am sorry you have experienced a problem with your Scottishpower account and difficulty in contacting us.
Please be advised I have now correct the address details on record and also your name on our account system.
I trust that the above meets with your satisfaction.
If
you have any further questions, you can use our online Customer Service
Support Centre, here you will find information that most of our
customers want to know.Alternatively you can contact us at customer.services@scottishpower.com or via the web at Kind RegardsStephen BarnesScottishpower Customer Services—–Original Message—–
From: Erik Ribsskog
Date: 14.07.2014 17:41:55
To: genesys.routing@scottishpower.com
Cc:
Subject: Fwd: ComplaintHi,
I’m trying to send this again.
Since the other e-mail-address I have for you here,
(Customer.Services@scottishpower.plc.uk), doesn’t work, it seems. Best regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog
Date: Mon, Jul 14, 2014 at 6:32 PM
Subject: Complaint
To: ScottishPower Customer ServicesHi,
I wanted to complain about that you spell my last-name wrong, on your
statements.(I attach a scan of one of your last letters).
You also write my address a bit wrong.
(You write Keith Court, 10 Keith Avenue.
While it should be:
Erik Ribsskog
10 Keith Court
Keith Avenue
Liverpool
L4 5XJ).I hope you can fix this on your computer-system.
Best regards,
Erik Ribsskog
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2140K -
Jeg sendte en e-post til the High Court
Erik Ribsskog
Update/Fwd: Your ref: 10055749 – Your letter from 6/8/Fwd: Tenancy Agreement
Erik Ribsskog Tue, Sep 9, 2014 at 1:26 AM To: rcjchancery.judgeslisting@hmcts.gsi.gov.ukCc:
Benefits Service,
LHT Customer Service, Runcorn Office
, Info Hi,I’ve earlier complained to you, (if I’m not mistaking), about
Liverpool City Council and the Local Government Ombudsman.So I send a letter, (I attach a scanned copy), that I got from the
Liverpool City Council today, (Monday), as an update, to that
complaint.(See more in the forwareded e-mail).
Please just e-mail me, if there are any questions, that I should reply
to, regarding this complaint.Regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Aug 22, 2014 at 4:59 AM
Subject: Fwd: Your ref: 10055749 – Your letter from 6/8/Fwd: Tenancy Agreement
To: Benefits Service <benefits.service@liverpooldirectlimited.co.uk>
Cc: LHT Customer Service <csc@lht.co.uk>, Runcorn Office
<runcornoffice@taroe.org>, Info <info@tpas.org.uk>Hi,
I’m refering to your letter, from 15/8, that I attach a scanned copy of.
You write, that I can contact you again, if there is more about this,
that I’m wondering about.Like I explained about, in the forwarded e-mail, I got my Housing
Benefit sent to me directly, when I lived in Leather Lane, (where I
lived, from 2006 to 2011).I can’t remember, that I went to my then landlord, (Imperial
Property/TJ Thomas), and got some type of ‘special’ letter, from them,
where they aproved of, that you sent me the Housing Benefit, directly.As I remember it, I was asked, (when I started getting Housing
Benefit, in 2009, I think it must have been), if I wanted the money
sent directly to my bank-account, (or to the landlord).Can you please inform me, if I remember wrong?
Did I actually contact my then Landlord, in 2009, and got them to
write, some type of speciel letter, for the Council, that I then
brought with me, to e.g. the Council One Stop Shop, in Dale St.(Because I think I would have remembered it, if that had been the case).
Thanks in advance for informing me more about this!
Regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sun, Aug 10, 2014 at 6:01 PM
Subject: Your ref: 10055749 – Your letter from 6/8/Fwd: Tenancy Agreement
To: Benefits Service <benefits.service@liverpooldirectlimited.co.uk>
Cc: LHT Customer Service <csc@lht.co.uk>, Runcorn Office
<runcornoffice@taroe.org>, Info <info@tpas.org.uk>Hi,
I’m refering to your letter from 6/8, that I received yesterday, (and
attach a scanned copy of).Like one can see, in the forwarded e-mail, (that I found on my
e-mail-programme today), from 2009.There I mentioned, to my then landlord, that I get the Housing
Benefit, from the Council.And I think I would have remembered it, if I had needed some type of
special letter, from the landlord, back then, to get the Housing
Benefit paid to me directly.This was just a formality, as I remember it.
So why do I have to go to the Landlord now, and look dum, to get this
sorted now, I was wondering.The Jobcentre owes me more than £1000 in missing jobseeking
allowance-payments, since January.So that I want to ‘juggle’ the payments a bit, while I wait for the
Jobcentre to ‘get normal’, thats nothing strange I think.That’s what people do, when they are in situations like me, where the
Jobcentre are ‘difficult’, I think.I have to use a lot of time, in periodes, to look for coins on the
street, due to the problems with the Jobcentre.It would be better, to use this time, on other things, (like
jobseeking), I think.I’ve also read, (in a LHT-publication, I think it was), that people
with new bank-accounts, can now get the Housing Benefit paid directly,
(once a month, with the jobseeking allowance, to do with a new
government-scheme, I think it was).I think it’s a bit silly, to discuss principle-cases, while I’m more
or less starving to death.So if you could please send the Housing Benefit to my new account with Barlays.
(If that invovles less bureucracy, I mean).
I hope this is alright!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Apr 30, 2009 at 4:04 PM
Subject: Re: Tenancy Agreement
To: Lorna Murphy <LornaMurphy@tjthomas.co.uk>Hi Lorna,
I’ll get the next housing-benefit payment from the Council in the
midle of next month.But I hope that the boiler and the washing machine and the stove, will
be fixed before
I pay the next payment.Since there’s more than a year since I had hot-water in the flat etc.
You have promised me several times, that someone are going to fix the
boiler, but this
never happens.Yours sincerely,
Erik Ribsskog
On Thu, Apr 30, 2009 at 4:00 PM, Lorna Murphy
<LornaMurphy@tjthomas.co.uk> wrote:
>
> when are you bringing rent in you need to make a regualr payment plan
>
> ________________________________
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 30 April 2009 15:48
> To: Lorna Murphy
> Subject: Re: Tenancy Agreement
>
> Hi Lorna,
>
> thanks for your answer!
>
> I meant the heather in the bath-room, but it’s not that urgent really, just something that came to mind.
>
> The most important is the boiler and the washing-machine and the stove.
>
> I called the Council now, and they said they sent me what I was entiteled for now.
>
> (I spoke with Alex today, and Louise earlier.
>
> I’ve also spoken with Donna there, and they all say the same).
>
> But they were going to send me a DHP-form now, so I can bring this to your office,
> the next time I go there, so we can look at it then, if that’s alright.
>
> Yours sincerely,
>
> Erik Ribsskog
>
> On Thu, Apr 30, 2009 at 2:59 PM, Lorna Murphy <LornaMurphy@tjthomas.co.uk> wrote:
>>
>> we do not renue the agreements all agreements are on a 6month
assured short hold and they continue on the council no this the form of
tenacy letter is all they need
>> give them our details or give me your reference details and I
will try and speak to them. the jobs have been given out for boiler and
washing machine i will add on the stove i do not no what an owen is
please explain
>>
>> ________________________________
>> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
>> Sent: 30 April 2009 14:48
>> To: Lorna Murphy
>> Subject: Tenancy Agreement
>>
>> Hi Lorna,
>>
>> thank you very much for your fine letter, that I recieved today!
>>
>> I went to the Council at the One Stop Shop, with the letter, but they said that they needed
>> a tenancy-agreement.
>>
>> A new tenancy agreement, as I understand it, since the one from 2006 was to old, as I’ve
>> understood it, from when I went there in December.
>>
>> So I was hoping that you could please send me a tenancy-agreement as well!
>>
>> I haven’t heard anything about the boiler and the washing-machine, and the stove is also
>> not working by the way, and the owen on the bath-room, hasn’t been working at all, since
>> I moved in, but I didn’t want to make any fuzz about it, so now I mention everything at the
>> same time.
>>
>> 🙂
>>
>> Sorry about all these problems!
>>
>> Yours sincerely,
>>
>> Erik Ribsskog
>
>lcc.jpg
69KPS.
Her er vedlegget:
-
Jeg sendte en e-post til Norges idrettsforbund
Erik Ribsskog
Re: Tennis
Erik Ribsskog Mon, Sep 8, 2014 at 6:01 PM To: nif-post@idrettsforbundet.noHei,jeg vil klage på Tennis.no/Norsk tennisforbund.
Hvis de er medlem hos dere.
Her sender bare hu tennis.no-dama, min klage, tilbake til tennisklubben, som jeg svarer på.
Og hu er uhøflig, og sier at hu ikke skjønner klager.
Så skal hun spørre sin overordnede, mener jeg.
(Og ikke sende tilbake).
Og så er tennisklubben uhøflig, og tiltaler meg med fornavn.
Det blir som noe nedlatende ‘hippie-greier’, mener jeg.
Jeg har bodd i England, i ti år nå, og her sier de ‘Mister Ribsskog’ og ikke ‘Erik’.
Dette er hippier og ikke konforme folk, vil jeg si.
Man bør kunne slippe å liksom være hippie, og bli behandlet på en nedlatende måte, mener jeg.
Det
blir at jeg gjentar meg selv, når jeg skriver det, at tennisklubben har
dårlige rutiner, når de klarer å melde meg på, et tennis-kurs, (under
et kvinnenavn).Jeg som har kneskade og som ikke kan spille tennis, på grunn av den skaden.
Og jeg har aldri kontaktet denne tennisklubben om noe som helst.
Jeg vil ikke begynne, å liksom styre, denne tennisklubben.
Selv om jeg kanskje har noen forslag, til hva de kunne ha gjort.
Det blir ikke min rolle her.
Det får de finne ut av selv, mener jeg.
Jeg bare vennligst slippe, å få mer trakasserende ‘søppel’, fra disse hippiene deres.
Erik Ribsskog
———- Forwarded message ———-
From: Markus Berg – Daglig leder & Hovedtrener Asker TK <markus@askertennis.no>
Date: 2014-09-08 17:39 GMT+01:00
Subject: SV: Tennis
To: “Aas, Jannicke” <Jannicke.Aas@tennis.no>
Cc: eribsskog@gmail.com, Asker Tennisskole <tennisskole@askertennis.no>Beklager
att det har blitt feil, men vi har fått in en påmelding den 19 augusti
kl 9.26 med din e-post adresse. Her er det muligt att noen har skrivit
feil e-post adresse, eller noen som ville tulle og skrivit in din e-post
adresse med vilje. Dette er helt umuligt för oss eller noen annan att
kontrollera, dersom du ikke ger oss beskjed att det er noe feil. Og så
länge du ikke har gett oss besjked att noe er feil, har vi antagit att
det er riktig påmelding med riktigt e-post adresse og sendt ut mail
vidare, men ettersom du nu har gett oss beksjed att noe er feil, sletter
vi givetvis din e-post adresse og ber om ursäkt för det inträffade och
vi beklager givetvis att du fått mail fra oss utan att du önsket det.Men enligt min erfarenhet og de rutiner vi har laget, er dette noe som er veldigt vansklgit att beskytte sig mot till 100%. Det
ville vara att man personligen må möta opp og melda sig på till alla
aktiviteter, men her kan det fortfarande bli feil ved att man skriver in
feil e-post adresse, med vilje eller av misstag, så det er vanksligt
att kunna kontrollera att e-post adressen tillhörer en specifik person,
utan att kunna senda en mail till den adressen. Man må helt enkelt stole
på att folk ivartfall pröver skriva in riktig e-mail adresse, er du
ikke enig?Men
vi jobbar kontinueligt med att förbättra våra rutiner och för att göra
det bättre för våra kunder, så dersom du har en ide eller fundering på
hvordan vi kan utveckla vårt system eller göra det anderledes, tar jag
tacksamt emot den feedbacken.Återigen, beklager att du har fått disse mailene når du ikke meldt dig på, og god bettring med ditt knä.Mvh
Markus Berg
Daglig leder & Huvudtränare Asker TKMobiltelefon: +47 91 00 32 00E-post: markus@askertennis.noTelefon tennishallen: +47 66 90 58 58
E-post tennishallen: info@askertennis.no
E-post tennisskole: tennisskole@askertennis.noVi har plasser ledigt på tennisskolen, så meld dig påFrån: Aas, Jannicke [mailto:Jannicke.Aas@tennis.no]
Skickat: den 6 september 2014 21:34
Till: markus@askertennis.no
Ämne: Fwd: TennisHei MarkusLitt usikker på hva dette er???Håper du har hatt/har en bra ferie 🙂Jannicke
Sendt fra min iPhone
Videresendt melding:Fra: Erik Ribsskog <eribsskog@gmail.com>
Dato: 6. september 2014 21:31:58 CEST
Til: <post@tennis.no>
Emne: Fwd: TennisHei,jeg vil klage på, at de her, ikke har gode nok rutiner.
Når de klarer å surre og tøyse sånn.
Erik Ribsskog
———- Forwarded message ———-
eribsskog@gmail.com>
From: Erik Ribsskog <
Date: 2014-09-06 18:05 GMT+01:00
Subject: Re: Tennis
To: robert@askertennis.noHei,
ja, lykke til med å lage et system, som er vanskeligere, å tulle med.
Erik Ribsskog2014-09-06 17:30 GMT+01:00 <robert@askertennis.no>:
Hej!Någon har anmält sig med din e-mail så därför du har fått alla mejl från migoch klubben.Hoppas din knäskada bättrar sig./Tulletennisen 😉2014-09-06 15:36 skrev Erik Ribsskog:Hei,jeg vet ikke hvorfor jeg får disse e-postene fra dere.Jeg er ikke interessert i noe tennis-kurs.Og ikke heter jeg Erica.(Og ikke kjenner jeg noen Cathrine Halvorsen).Og jeg har også en kneskade, så dette er helt uinteressant.Vennligst slutt med dette tullet.Erik RibsskogHej igen!Då blir det ingen kursstart nu på söndag.Fortsatt trevlig helg2014-09-05 15:14 skrev robert@askertennis.no:Hej Erica och Cathrine!Førra søndagen startade er vuxengrupp i tennis. Ingen av er møtte uppså jag vill bara påminna er om spel nu på søndag 17-18.Ha en fin helg/Robert Andersson, Asker TK -
Jeg sendte en e-post til Cisas
Erik Ribsskog
Update/Fwd: Complaint about Virgin and ICO/Fwd: Response from ICO regarding Virgin Media[Ref. RFA0550287]
Erik Ribsskog Mon, Sep 8, 2014 at 4:05 PM To: CISASCc:
CollectionsAccountReview@virginmedia.co.uk, casework@ico.org.uk,
customers@moorgroup.com, Q&AHi,I think I’ve complained to Cisas already.
So I wanted to escalate to your line-manager, for a second opinion, please.
Erik Ribsskog
On Mon, Sep 8, 2014 at 3:41 PM, CISAS <CISAS@idrs.ltd.uk> wrote:
> Dear Mr Ribsskog,
>
> Thank you for your e-mails.
>
> We note the points and concerns you have raised.
>
> CISAS is an Ofcom-approved redress scheme which individuals and
small businesses of up to 10 employees (customers) can use to settle
disputes with telecommunications providers that are subscribers to the
scheme.
>
> CISAS can only consider complaints about communication services,
billing and customer services issues between service providers and their
customers.
>
> To use our service you must make a formal application after you
have exhausted the Company’s complaints procedure. Applications can be
made through our website. Alternatively you can submit your application
by email or post. We note you state that you have encountered issues
complaining to Virgin. You may contact in writing at:
>
> Caroline Probert
> Virgin Media
> Po Box 333
> Matrix Court
> Swansea
> SA7 9BB
>
> Email : TacticalTeam@virginmedia.co.uk
>
> In order for CISAS to consider your complaint, you will need to
show that you have been in dispute with the company for a minimum of 8
weeks (but no more than 12 months). However if the company has provided
you with their final response, you can make an application to use CISAS
immediately.
>
> If the matter remains unresolved , please submit an application along with your supporting documents in due course.
>
> Kind regards,
>
> Jean-Marie Sadio BA (Hons) Bsc ( Hons) ACIarb
> IDRS Limited / CISAS
> CISAS
> International Dispute Resolution Centre
> 70 Fleet Street
> London
> EC4Y 1EU
> www.cisas.org.uk / www.idrs.org.uk
>
>
> —–Original Message—–
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 08 September 2014 01:10
> To: CISAS
> Cc: CollectionsAccountReview@virginmedia.co.uk; Q&A; casework@ico.org.uk; customers@moorgroup.com
> Subject: Update/Fwd: Complaint about Virgin and ICO/Fwd: Response from ICO regarding Virgin Media[Ref. RFA0550287]
>
> Hi,
>
> I send you a letter I got the other day, (to do with this case), from Moorcroft Debt Recovery Limited.
>
> I asked Virgin to ‘freeze’ the case, untill I’ve heard back, from you, the Ombudsmen.
>
> (Since I don’t think this debt is ‘real’.
>
> It’s Virgin who owes me money, I think, (for distroying my wall, etc).
>
> Like I’ve explained about, in the forwarded e-mails).
>
> But Virgin didn’t want to listen, it seems.
>
> And they were unreasonable, (I think I have to say), and have contaced a debt recovery company, about me, it seems.
>
> So this I wanted to update about.
>
> And I send a copy e-mail, to the mentioned debt recovery company.
>
> So that they’ll freeze the case, (hopyfully), untill this case is finished, with the Government ombudsmen, (Cisas, etc).
>
> Best regards,
>
> Erik Ribsskog
>
>
> ———- Forwarded message ———-
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Tue, Sep 2, 2014 at 5:26 PM
> Subject: Complaint about Virgin and ICO/Fwd: Response from ICO regarding Virgin Media[Ref. RFA0550287]
> To: info@cisas.org.uk
> Cc: CollectionsAccountReview@virginmedia.co.uk, Q&A <contactus@stepchange.org>, casework@ico.org.uk
>
>
> Hi,
>
> I send this compaint on to you now.
>
> ICO wants me to go through Virgin’s internal comlaint-procedure.
>
> But I don’t think I have to do this, (to get ICO to look at my compaint).
>
> This is because, that Virgin doesn’t have their general enquiery e-mail-address, on their website.
>
> (The e-mail-address, that I use, to copy them now, is one they’ve
used, in an e-mail they sent me, around a year, after that I wanted to
complain about them, to Ofcom, who also didn’t have their general
enquiery e-mail-address, on their website, if I remember it right).
>
> If the company, (Virgin), don’t have their general enquiery e-mail-address, on their website.
>
> Then they send a message, that they don’t want correspondence, I think.
>
> So then it seems absurd, that someone wants me to still go through
their internal complaint-procedure, (when Virgin makes it that difficult
to complain, I think).
>
> Due to this, (that the Virgin complaint ended up with ICO, (I think
it was), and not Ofcom, (due to they not having an e-mail-address that
was easy to find, on their website, (and I’ve worked as a Company
Researcher, in 2007 and 2008, so I’m used with, that companies have
general enquiery e-mail-addresses, on their websited), has delayed the
complaint-process, I think.
>
> So this is also a complaint about Ofcom, I have to say.
>
> This is not about the actual complaint, (that Virgin visited my
address, like four or five times, to install a broadband-line, with up
to three people at a time, when BT only use one visit, and Virgin also
distroyed my printer, when they were here, and drilled an extra hole, in
the wall, kind of distroying my lounge a bit. And Virgin has also
charged me for a lot of months, (July, August, September and parts of
October), for internet, even if they disconected the line, around the
end of June, so I haven’t been able, to use their internet, but have had
to buy mobile broadband, from EE/T-mobile. So I expect a monitary
compensation, due to that the first Virgin-enigneer, distroyed my
printer and my lounge-wall, and due to that I was harassed by Virgin, I
think, due to that I got many engineers visiting here, who didn’t have
an apointment, and who sat on my lounge-floor, infront of the mentioned
wall, like they were praying in a mosque, etc. And he didn’t have an
apointment, (and there were also about two more Virgin-visits, withour
apointment), and the internet didn’t work, the first month, or so, so
this was all in all, very many problems and strange stuff, from Virgin,
that I wanted to complain about, but I didn’t get the complaint sent
right, before almost a year to late, due to that the right
e-mail-addresses, weren’t published, on the internet, and ICO didn’t
want to send the e-mails on to Ofcom, the way I remember it.
> Something like that).
>
> Please just contact me, if you have any questions, to do with my complaint!
>
> Best regards,
>
> Erik Ribsskog
>
>
> ———- Forwarded message ———-
> From: <casework@ico.org.uk>
> Date: Tue, Sep 2, 2014 at 2:46 PM
> Subject: Response from ICO regarding Virgin Media[Ref. RFA0550287]
> To: eribsskog@gmail.com
>
>
> 2 September 2014
>
>
>
> Case Reference Number RFA0550287
>
>
>
> Dear Mr Ribsskog
>
> Thank you for your further correspondence dated 1 September 2014 regarding Virgin Media.
>
> The email you sent to Virgin Media on the 31 August seems to be
related to your Virgin Media account and your dispute surrounding the
bills for July through to October, this dispute is not a data protection
issue. The email doesn’t seem to address the issue that you believe a
separate account has been set up fraudulently in your name.
>
> As previously mentioned in my correspondence, it is part of our
complaints policy that you bring this issue to the attention of the
organisation first, and then to allow 28 days for them to respond.
>
> If you remain dissatisfied upon receipt of a response from Virgin
Media, and for us to consider your complaint further we would require
the following:
>
>
>
> A copy of your complaint to Virgin Media raising the issue of the account that has been set up in your name fraudulently.
> A copy of any response you may receive from Virgin Media.
>
>
> Although we are unable to progress this matter without this
information, if you are unhappy with my response you can ask for this to
be reviewed.
> You can access the case review form through the following link:
>
> http://ico.org.uk/concerns/complaints_and_compliments/ complain-about-us
>
> I am sorry that we can be of no further assistance at this stage.
>
> Yours sincerely
>
> Sarah Timperley – Case Officer
> Information Commissioner’s Office
> Telephone: 01625 545508
>
>
>
>
> ____________________________________________________________ ________
>
>
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> Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk
>
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Mer nettmobbing. (Dette har ikke jeg skrevet)
http://marped.blogg.no/1410121383_07092014.html
PS.
Jeg har et tracking cookie-program, på bloggen, og der kan jeg se hvilke nettsteder, som sender trafikk, til johncons-blogg:
