———- Forwarded message ———-
From:
Gemma.Cullen@financial-ombudsman.org.uk
<
Gemma.Cullen@financial-ombudsman.org.uk>
Date: Mon, Sep 22, 2014 at 12:57 PM
Subject: Your complaint about The Royal Bank of Scotland Plc (Our ref: 15971341)
To: “
eribsskog@gmail.com” <
eribsskog@gmail.com>
Dear Mr Ribsskog
your complaint about The Royal Bank of Scotland Plc
Thank you for getting in touch with us.
In order to process your complaint we require the final decision
letter from the firm in relation to your complaint. If you no longer
have that or any other evidence showing you have complained to the
firm. Please provide me your sort code, account number and address
details I will write to the firm on your behalf giving them 8 weeks to
deal with your complaint. We will not take any further action on this
complaint until this information is received.
For your purposes, a final response will give you the Ombudsman rights
to refer your complaint to our service within six months from the date
of that letter. what happens next
I have also attached a complaint form which I have filled in as far as
I can from the information you have given us so far. I would be
grateful if you could check the form, correct anything that isn’t
right and add any missing information. Please then sign the form and
send it back to us – along with any copies of any other information
you think is important to your complaint. There’s no need to send us
any original documents.
Once we receive the signed form, we will let you know the next steps.
Because time limits apply to bringing a complaint to the ombudsman,
please return the form as soon as possible – so you don’t lose your
right to complain.
We won’t take any more action until we hear from you. If you would
like more information about us, please see our website –
www.financialombudsman.org.uk.
Yours sincerely
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