Jeg sendte en e-post til the Financial Ombudsman Service

But Anette there wondered if I had gotten my British phone-number.

But the phone-numbers stops working after six months, if one are abroad, Virgin told me, later on Tuesday.

So I got a replacement phone-number.

And I then went back to RBS yesterday.

And Heather there updated my phone-number and address.

At Barclays they said I had the wrong ID, (for updating my address).

Carrie there wouldn’t accept my emergency passport, (I lost my passport, in Liverpool, around 2010, and needed to get a new one, at the airport in Oslo, (with the Police there), on Sunday).

And Barclays wouldn’t accept my driving licence, (from 2002 (1995)).

Even if I must have used that exactly same driving licence, when I updated my address there, (in the same Barclays branch, in Church/Lord Street, in Liverpool), three times, (I think it must have been), in 2012.

So that I wanted to complain about.

Also I had a meeting with Carrie yesterday.

And on Tuesday, I had a meeting first with Carries collegue.

And I remember all the RBS-names.

But not the name of Carries collegues, (in/around the reception there).

RBS-staff have name-signs, but do really all Barclay staff have name-signs I’m wondering.

No, I deer to say that half the Barclays-staff aren’t wearing name-signs, (at least).

So this I wanted to complain about.

Also Barclays-staff #1 wanted my to try my pin-code, on Tuesday.

I hide pin-codes a bit, because I read in a paper, you shouldn’t just write the pin-code in case one are robbed.

So I didn’t get the pin-code right.

(Because I have to Barclays-accounts.

One student-account from Sunderland, in 2004.

And one current-account from Bootle in 2014).

And I didn’t want to try more than two pin-codes.

Because then the card would be blocked.

But even if I explained this to Carrie yesterday, even so she told my to type a pin-code.

So this I wanted to complain about.

I also complained to Carrie that Barclays don’t have a general enquiery e-mail address, on their website.

Then I would have contacted them much earlier.

Because all my stuff was stolen from my, when my bedsit/flat, (in Norway), was robbed, in February 2012.

There was only a bus-ticket and a razor-blade left.

All my clothes and my computer etc., was stolen.

Including a bard reader from Barclays and my Bootle-account cheque-book.

I also have an account with RBS.

(RBS had a promotion, where they gave me £100, in 2007, for switching to them.

And I had recently been a jobseeker then, I those money came in handy).

But for some reason, my sister sent me money, to my UK PayPal-account, last year, (I think it was).

And then I had to use a lot of time, to contact RBS.

Because those money ended up on my RBS-account.

And I had to chat with RBS for many hours, on their web-chat.

(A chat that doesn’t e-mail the custommers a summary of the chat.

For some reason).

And I had to use many hundred NOK, to call RBS, (from my Norwegian mobile).

To change my address.

So that RBS could send me a Visa-card that worked.

Since my RBS Visa-card didn’t work, (last year), even if it hadn’t expired.

So I’ve used a lot of time and money, to contact RBS.

And hadn’t gotten to Barclays yet.

Even if I had thought about that why don’t Barclays have a general enquiery e-mail address, on their website.

Then I would have updated them about the stolen cheque-book etc., much earlier.

I had my Sunderland-account-Visa card.

But it had expired in 2016.

Because I reackoned that those cards must have been sent to my old UK address.

And I also reackon that someone else lives there now, (on that address, in L4).

And then Carrie told me that no later cards had been issued/sent in the post, (since 2014).

Even if my old Sunderland-Visa-card expired in 2016.

So what has happened here, I was wondering.

I haven’t gotten to tell Barclays that I’ve moved back to Norway, in 2014.

And still they stop the new card, in 2016.

That wasn’t explained to me, what had happened here.

So that I wanted to complain about.

I deposited some money, (760 pounds), on my Barclays Bootle-account, on Tuesday.

But later the same day, I remembered, that the cheeque-book, for that account, was stolen, in 2015.

And yesterday, I asked Carrie if they could transfer those money to my Barclays Sunderland-account.

Because I thought those money would be safer on the Sunderland-account, because that acount, didn’t have a stolen cheque-book.

But Carrie refused to transfer the money, (to my Sunderland-account).

So that I wanted to complain about.

(The reason I got a Bootle-account, is really because I was there to discuss a co-owned property, which I owned/own, a part of, in Norway.

But Barclays didn’t want to sell this property for me, and instead I ended ut, with a new current-account.

Which I didn’t really need.

So it’s a bit chaos, with my Barclays-banking.

That’s why I’ve gone to Barclays twice, about this, this week).

Also it was chaos at Barclays.

They’ve closed their branches in Water Street and Whitechappel.

And the Church Street/Lord Street one, has to many custommers in it.

Yesterday it was a queue, both for the chairs and for the reception, in the first floor, at Barclays Lord street.

I ended up, in an embarrasing situation, where I thought that two Chinese women, where queing, for a chair.

But it turned out, that the Chinese women, where queing, not for the chair, but for the reception.

And if I waited in the stair-case, then people thought I was queing there.

So this was chaos, and Barcalys/the Chinese women, made me look dum, I think.

So this I wanted to complain about.

(It also was a lot of circus/noise there, since a Pakistani family, had a meeting in the waiting room/reception there.

They were both parents, and at least one noisy child, and possibly also grand-parents.

So Barcalys Lord Street need more space, and perhaps they need to stop having a combined reception/waiting-room.

If they split them up, then that would perhaps be a good idea.

So it’s a bit ‘Russian’ perhaps.

Barclays should perhaps then rather open up one or two of their old Liverpool City Centre-branches.

One could think.

So that people wouldn’t stand as ‘sild in tønne’, (fish in a barrel), there.

So that I wanted to complain about).

Also Carrie still didn’t want to accept my new address yesterday.

They want me to get a new passport.

But the Norwegian consulate in Liverpool, have stopped issuing passports, (a few years ago).

And it’s quite far, to London.

And one need a special apointment, with the Norwegian embassy, (in London), to get a passport.

And that apointment, (that one get, if one call), can be, like many weeks/months, into the future.

So that could take several months for me, to get, a regular passport.

And I also have lots of other important things to do.

Like finding a flat, going to the dentist, etc.

So this I wanted to complain about.

Carrie also wanted me to throw my expired Sunderand-Visa-card.

But that’s the only place, where I have my Sunderland-account-number now.

(Since people don’t get proper statements any longer.

People get nagged about switching to paperless statements.

And in the end it then can be difficult to find ones account-numbers etc.

So this I wanted to complain about.

Regards,

Erik Ribsskog

PS.

Carrie want’s me to call the Norwegian embassy in London.

But if I put the telly on, at my hotel-room.

Then people knock on my door, (due to that they are very sensitive towards sound), it seems.

So it’s not easy finding a quiet place outdoors, (in Liverpool City Center), from which I can call the embassy, (from my mobile).

So Barcalys are being difficult, I think.