Jeg sendte en e-post til Golding

Dear Erik

You paid an application fee for the property which we would grant a tenancy subject to references. 

The property is not readily available for you to move in immediately,  and also your application for the property has been denied due to preliminary checks.

We will refund you your administration fee of £150.00 which we will return direct to your card once you have forwarded the card number and expiry date.

We are under no obligation to pay your hotel bills nor expenses and will not be doing so.

Kind Regards

Katherine

Katherine Nelson MARLA

Director  E: katherine@goldingestates.co.uk   W: www.goldingestates.co.uk

Student Lettings

Unit 3, Exchange Street East, Liverpool. L2 3PF. T:0151 227 1199.

Residential Lettings

Unit 3, Exchange Street East, Liverpool L2 3PF  T: 0151 227  1199  F: 0151 227 1887

Development & Maintenance

195 – 197 Green Lane, Stoneycroft, Liverpool L13 6RH T:0151 541 1090          

Property Management

199 – 201 Green Lane, Stoneycroft, Liverpool L13 6RH T:0151 228 7777          

                 

Private & Confidential.

Please consider the environment, think before you print.

The contents of this email are strictly private and confidential and are intended solely for the named addressee[s] only.  If you are not the intended recipient you should not copy it or use it for any purpose nor disclose its contents to any other person and you should return this message to the sender and delete it from your mailbox.  The views and opinions expressed in this email do not necessarily represent those of Golding.  Please note that whilst Golding does check for viruses, it is the responsibility of the recipient to scan all messages prior to opening them.

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 18 August 2017 01:51
To: talk-to-us@rightmove.co.uk
Cc: Katherine; Runcorn Office; LbF Leieboerforeningen; Info; info; admin; emb.london
Subject: Complaint/Fwd: Update/Fwd: 26 New Road Court

Hi,

I wanted to complain, that Golding Estates, put flats on Right Move, which they later say, aren’t ready to move in to, (for funny reasons).

After they first drag out a moving in-process, for weeks and weeks.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: 2017-08-17 14:33 GMT+01:00
Subject: Re: Update/Fwd: 26 New Road Court
To: Katherine <Katherine@goldingestates.co.uk>
Cc: Runcorn Office <runcornoffice@taroe.org>, LbF Leieboerforeningen <lbf@lbf.no>, Info <info@tpas.org.uk>, info <info@linskills.co.uk>, admin <admin@lpl-norwegian-consulate.org.uk>, “emb.london” <emb.london@mfa.no>

Hi,

this is a constructed problem.

You say the property is not ready immediately.

But I viewed the property on Tuesday last week.

And that was not the impression I had.

Your collegue Ian shook hands with me, and congratulated me, and said the flat was mine, after I had paid the charge.

I think you have probably let someone else rent the flat, in the mean-time.

And you have just constructed some problems.

You should also pay for my hotel-bills then.

Erik Ribsskog

PS.

I’d say your constructed delays has cost me about £700-800 in hotel-bills.

(And also food is more expensive when living at hotels).

So if you write me a cheque for £1000, to cover my expenses.

Then I can drop by your City-Centre-office and pick that cheque up, one of the next days.

Just tell me when I can go there, and pick this cheque up.

Thanks in advance!

2017-08-17 10:31 GMT+01:00 Katherine <Katherine@goldingestates.co.uk>:

Dear Erik

As promised I have today reviewed your queries relating to your application.

I can only apologise that there has been a delay in dealing with your application resulting in costly hotel bills, however it has now transpired that the property is not ready immediately.  As you are in a rush to get into the house we feel that we need to reject your application and fully refund the application fee that you have paid so far.  Please contact us with your card details and we will arrange for your fee to be refunded via card.

We do apologise for any inconvenience this will have caused, however we are unable to assist you with your housing application at this stage.

Kind Regards

Katherine

Katherine Nelson MARLA

Director  E: katherine@goldingestates.co.uk   W: www.goldingestates.co.uk

Student Lettings

Unit 3, Exchange Street East, Liverpool. L2 3PF. T:0151 227 1199.

Residential Lettings

Unit 3, Exchange Street East, Liverpool L2 3PF  T: 0151 227  1199  F: 0151 227 1887

Development & Maintenance

195 – 197 Green Lane, Stoneycroft, Liverpool L13 6RH T:0151 541 1090          

Property Management

199 – 201 Green Lane, Stoneycroft, Liverpool L13 6RH T:0151 228 7777          

                 

Private & Confidential.

Please consider the environment, think before you print.

The contents of this email are strictly private and confidential and are intended solely for the named addressee[s] only.  If you are not the intended recipient you should not copy it or use it for any purpose nor disclose its contents to any other person and you should return this message to the sender and delete it from your mailbox.  The views and opinions expressed in this email do not necessarily represent those of Golding.  Please note that whilst Golding does check for viruses, it is the responsibility of the recipient to scan all messages prior to opening them.

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 16 August 2017 23:47
To: Katherine
Cc: Runcorn Office; LbF Leieboerforeningen; Info; info; admin; emb.london; Info
Subject: Re: Update/Fwd: 26 New Road Court

Hi,

thank you for your e-mail!

There weren’t any issues regarding broken windows or locks.

Mark asked me, (in your office, on Monday), if it by the way, were anythink I didn’t like, with the flat.

And then I mentioned that the enterence-area for _the building looked shabby.

(It was a broken window, next to the enterance-door for the building.

But some wooden material had been put up, behind the window, (from the inside, of the building).

So this wasn’t really a security-problem.

Merely a estetical one, one might say).

I was promised by your collegue Ian, on Tuesday last week, that I had gotten the flat, (and Ian even shook hands with me, to congratulate me).

And I have had to use a lot of money, on hotel-bills, since this has now been dragging out for almost two weeks, (since I first called your office, and spoke to Louise, about the mentioned flat).

So I hope this nonsense now will end, and that I can pick up the keys, sooner rater than later.

Regards,

Erik Ribsskog

PS.

Also when I look at your web-site, (http://www.goldingestates.co.uk/contact-us/), it says that your City-Center staff are named: Brian Price, Zoe Jones, Gareth Lodge, Joe McGuinness and Kelly Price.

Yet when I’ve been dealing with your company, (since 4/8), I’ve dealing with the following staff: Louise, Ian, Mark, Amy and now you, (Kathrine).

But none of the Golding-staff I’ve been meeting/talking with, are mentioned, on your website.

That’s a bit odd, I think.

Is it a long time since your website was updated, I was wondering.

That seems a bit odd, I’d say. 

2017-08-16 21:04 GMT+01:00 Katherine <Katherine@goldingestates.co.uk>:

Dear Erik 

Please allow me to look into the background of this matter tomorrow morning and come back to you before 10am. 

I can assure that we will be working to move you into the property as soon as possible, however if there are issues regarding broken windows and issues with the locks these will need to be fixed prior to you taking possession of the property. 

With kind regards 

Katherine 

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From: Erik Ribsskog <eribsskog@gmail.com>
Sent: Wednesday, August 16, 2017 8:45:43 PM
To: Runcorn Office
Cc: LbF Leieboerforeningen; Info; info; admin; emb.london; Info
Subject: Update/Fwd: 26 New Road Court

Hi,

these are just lies and lies.

She lies about the rent-figure being mentioned in the phone-call, on Friday, almost two weeks ago.

I shook hands with the Golding-employe, (Ian), and he congratulated me with the flat.

And now they start ‘babeling’ about health and safety and references.

This is sabotage, I think.

They have twice told me, that they would send me forms by e-mail, and have both times not done this.

And they didn’t write on the form in front of me.

This was just some small-talk, (about what I didn’t like about the flat).

And noone wrote anything on the form, (other than me), before I signed.

(And I have a photo of that form, showing that someone have written some nonesense on it, in another handwriting than mine).

These criminals, (I deer to call them), has robbed me of £150 in a funny charge, (that I was told would get me the flat), and they have made me waste lots of money, on hotel-bills, since this process, has dragged out, since Friday almost two weeks ago.

So this is serious crime, I reackon.

They, (Golding), are just criminals, I’d say.

Erik Ribsskog

———- Forwarded message ———-
From: Louise Goulden <Louise@goldingestates.co.uk>
Date: 2017-08-16 17:17 GMT+01:00
Subject: 26 New Road Court
To: “eribsskog@gmail.com” <eribsskog@gmail.com>

Good afternoon Erik

We apologise for any miscommunication you have received. Let me try and clarify a few points as per you e- mail, please allow me to address the issues you have raised. We want you to become a tenant of ours and rent the property however safety and other procedures must be met:

When you first called about properties in the area I told you about New Road Court and arranged an appointment for you to view. The rent was reduced from £280pcm to £260pcm and you were told this by myself on the phone. We apologise that Ian’s car was not a Goldings car however Ian uses his own car for work.
As explained by Amy the issue that you had discussed with Mark when you came in to complete an application form he wrote the additional information on the form in front of you, to help you. This is in the interest of health and safety before you move in, once we receive full confirmation from the landlord that these issue which are: a broken window and two damaged locks on the main door will be repaired via the landlord  then we will be happy to proceed to the next stage of your full reference checks. These are currently waiting to be processed and are not passed as yet.
As explained once we have received confirmation from the landlord we will be in touch, I will actively push this so we can obtain a move in date quicker.

Kindest regards

Louise Goulden

Lettings Manager  E: louise@goldingestates.co.uk  M: 07435975418  W: www.goldingestates.co.uk

Student Lettings & Management

Unit 3, Exchange Street East, Liverpool L2 3PF T:0151 329 2626.

Residential Lettings

Unit 3, Exchange Street East, Liverpool L2 3PF  T: 0151 227  1199  F: 0151 227 1887

Development & Maintenance

195 – 197 Green Lane, Stoneycroft, Liverpool L13 6RH T:0151 541 1090          

Property Management

199 – 201 Green Lane, Stoneycroft, Liverpool L13 6RH T:0151 228 7777          

        

                 

Private & Confidential.

Please consider the environment, think before you print.

The contents of this email are strictly private and confidential and are intended solely for the named addressee[s] only.  If you are not the intended recipient you should not copy it or use it for any purpose nor disclose its contents to any other person and you should return this message to the sender and delete it from your mailbox.  The views and opinions expressed in this email do not necessarily represent those of Golding.  Please note that whilst Golding does check for viruses, it is the responsibility of the recipient to scan all messages prior to opening them.