Dear Mr Ribsskog Thank you for your email of 24 August 2017.
From the information you have given us, we believe that we are not yet in a position to investigate your complaint. This may be because you haven’t complained to your service provider yet or that you are still within eight weeks of making your complaint.
Please visit our website (www.legalombudsman.org.uk) for more information including a complaint form and our factsheet “How to complain to your legal service provider”.
If you are not able to resolve matters and wish us to investigate your complaint, please send us:
A completed complaint form
A copy of the complaint you made to the service provider and
A copy of their response
Please only send us copies and not original documents.
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