Jeg sendte en e-post til the Parliamentary and Health Service Ombudsman

Erik Ribsskog

PHSO:0579000379

Erik Ribsskog

10. november 2017 kl. 07:36

Til: PHSO Enquiries

Kopi: admin , post@finkn.no, post , “complaint.info” , “Ashmore, Dean” , “post@sivilombudsmannen.no”

Hi,

thank you for your e-mail!

I’ve sent cases to ombudsmen many times now, and they’ve never done anything.

(Escpecially the Sivilombudsmannen in Norway, never do anything).

My grandfater once told me, before he died, that he didn’t understand the point with a new ombudsman, (like the IPCC), in Norway.

So it isn’t easy, with the ombudsmen.

That’s why I copied my e-mail to a lot organisations.

But that was merely a copy for your information, (like they say).

Thanks again for the reply!

Best regards,

Erik Ribsskog

PS.

Do you mean that these, (the Financial Ombudsman), aren’t part of the government then, since you don’t want to investigate them?

Are they a charity like the Citizens Advice Bureux?

(This in the PS isn’t that important, I can check that up myself, on the Financial Ombudsman’s webpages).

PS 2.

You advice me to send this to the Financial Ombudsman as a service-complaint, I see now.

So I send a copy of this e-mail to them as a service-complaint then.

Thanks for the advice!

2017-11-09 16:04 GMT+00:00 PHSO Enquiries <phso.enquiries@ombudsman.org.uk>:

In Confidence

Mr Erik Ribsskog

9 November 2017

Dear Mr Ribsskog

Your complaint about the Financial Ombudsman

Unfortunately we cannot look at your complaint, which means we will not be taking any further action.

Why are you unable to look at my complaint?

We only have the legal power to investigate complaints about certain organisations. We can investigate complaints about the NHS in England and certain government departments and other public organisations in the UK. As your complaint is not about an organisation that we can investigate, we are unable to help you.

What can I do next?

You should contact the Financial Ombudsman Service and make a service complaint.

Can I get help with my complaint?

You can ask your local Citizens Advice Bureau for help with making your complaint. If you are not sure about what you can do next, please call us on 0345 015 4033 and we will do our best to help you.

I am sorry that we could not help you this time. If you have any questions about our decision then please contact me using the details given in this letter.

How we handle your information

Please note that we will keep all information about you and your complaint for one year after we have taken our last action on your case. At that point, we will delete most of your information, except for your name, your address, the name of the organisations you complained about, what you complained about, and the outcome.

To find out more about what happens to the information you give us, please visit www.ombudsman.org.uk/information-you-give-us. If you would like us to send you further details, please let us know.

Help us improve our service

You can also give us feedback on our service or decision by talking to our Customer Care Team. Please contact the Team on 0345 015 4033 and select option 3 or email us at feedbackaboutus@ombudsman.org.uk.

Our independent research company may also invite you to take part in a survey to help us improve our services. We survey people at different points throughout our process. Any feedback you give within these surveys will remain completely confidential, and your responses would only be shared in an anonymous format, unless you tell us otherwise.

If you would prefer not to take part please call us on 0300 061 4222, or email customersurvey@ombudsman.org.uk.

Yours sincerely

Adrian K. Butterworth

Intake caseworker

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