Erik Ribsskog <eribsskog@gmail.com>
Post Office – Your Enquiry CRM:0035817154
Erik Ribsskog <eribsskog@gmail.com> 29. desember 2020 kl. 23:10
Til: CustomerCare <CustomerCare@postoffice.co.uk>
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Hi,
if I’m not mistaking, then I learned at Upper Secondary School, (Mercantile School), in Norway, that a name, isn’t considered sensitiv information.
I think this sound strange.
What about common sense?
How can one complain about a staff if one can’t mention the name?
That’s very poor customer-service from you.
And if you go to a shop, then staff are going to have name-signs.
How can they have name-signs, if their first-name is a personal data, which is forbidden to not keep secret.
I’m not sure if I’m buing this.
This seem idiotic.
I used to run a web-shop, (Posegodt), when I lived in Keith Court, (where I lived from 2012 to 2014), in Walton.
So I was quite often at the mentioned post-office.
(Also to buy ‘leccy’, like they say in Liverpool).
I don’t remember the old womans name, (the staff in question).
But once when I wanted to send one or more packets, (from my web-shop, (I sold Glacier Mints etc. to Norway, since they’ve stopped selling a similar sweet there)).
Then this woman, (she had white hair and possibly glasses), told me, that she had always wanted to see Norway, (when I mentioned that I had some packets that I wanted to send to Norway).
And then later, (in 2013), she said she had been, (with her husband), on a cruise, with the ship Arcadia, from Southampton.
And she had seen a lot of Norwegian towns like Ålesund and Stavanger, (she said).
And she said that she also got to see the midnight sun.
(I wrote about this on my blog.
Back then.
Because I thought this a was a bit strange/unprofessional, to talk about stuff like this, with customers).
And this woman also had a collegue named Sue.
And one that worked on Fridays named Mary, (who was very difficult, so I had to stop going to the Post Office on Fridays, so my web-shop got longer delivery-time).
And there also was another Post Office in Walton, (in County Road).
But this Post Office was a bit ‘ghetto-like’.
The sign, (saying ‘Post Office’), had fallen down.
And they didn’t put up a new one, in a year or so.
Also like I’ve told your earlier, if it’s against the law to mention the name of a staff.
Then it must be against the law, when you mention your own name.
This doesn’t add up, I think.
But to try to move it a bit forward, the point isn’t really the name of the Branch Assistant, (like I think her title was).
We can just call her the Arcadia-woman, (after the mentioned cruise-ship), if you want.
It’s just to have a reference, or a handle, when we communicate about what this woman said, back in 2012-2014.
(She then represented the Post Office.
When she said these things about what to do with the mentioned letters, for the previous tenants, at 10 Keith Court).
I’ve earlier told you to escalate.
And I can’t see that you’ve done that.
So I’m wondering if you are being a bit like primadonna, since you aren’t really trying to be good at customer service, it seems.
Erik Ribsskog
ons. 18. nov. 2020 kl. 09:11 skrev CustomerCare <CustomerCare@postoffice.co.uk>:
Dear Erik,
Thank you for getting in touch with us. Unfortunately, Post Office are unable to assist you with you enquiry.
The individual’s name which you have requested is personal data and Post Office are required to comply with the UK Data Protection Act 2018. Post Office have no legal basis for providing you with this information, and it is unlikely that we would be able to identify the correct individual to which you refer in any event.
Post Office have now closed your case and will not be responding to any further requests.
Kind Regards,
Jacqueline
Customer Service Advisor
Textphone: 03457 22 33 55 (For the Deaf and Hard of Hearing)
Email: customercare@postoffice.co.uk
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