Erik Ribsskog <eribsskog@gmail.com>
[PACS-10651379] Klage/Fwd: Playasia Order #44493371 still waiting for paymen – Ref: 44493371
Erik Ribsskog <eribsskog@gmail.com> 6. februar 2021 kl. 19:50
Til: Play-Asia Customer Service <enquiry@play-asia.com>
Kopi: juridisk <juridisk@datatilsynet.no>, elh@forbrukertilsynet.no, inger.lise.blyverket@forbrukerradet.no, fmovpost <fmovpost@fylkesmannen.no>, post <post@finkn.no>, Maria Kathleen Mateo <kathleen.mateo@play-asia.com>, abuse@telia.com, cs@play-asia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>
Hi,
like I told you on 30/12.
I now want a reply from your director/owner Jan Neuerhausen about this.
(I want to know the name of the troll who has ordered this in my name.
And I want to know which better routines that you’re going to start with so that this doesn’t happen again).
Erik Ribsskog
man. 7. des. 2020 kl. 07:58 skrev Play-Asia Customer Service <enquiry@play-asia.com>:
Dear Customer,
Good day!
My name is Ehdmel F. Jueves, I am Playasia Customer Service Supervisor. I
will now be handling this case. First, we would like to apologize for the
inconvenience this has caused. I have checked all the previous email thread
and the orders in your account. We can guarantee you that there is no
payment that went through on our end. About your request, we regret to
inform you that we’re unable to identify the person who did this because
the email address used in the orders was your email. The only information
that we can provide is the IP Address: 82.147.53.53 where the order was
created. There is no other information in the orders.
We have also, put the account status on monitored. We assure you that any
purchase attempts will automatically be declined. I hope that this
information is useful. If you have questions and concerns, feel free to
email me at (ehdmel.jueves@play-asia.com).
Best regards,
Ehdmel F. Jueves
Playasia Customer Service Supervisor
Email: cs@play-asia.com
Telephone: +85231450013
__________________________________________________________
Leave us a review: www.trustpilot.com/review/www.play-asia.com
For latest deals, offers and pre-releases visit us at www.play-asia.com
Follow us on social:
FB: www.facebook.com/playasia
TW: www.twitter.com/playasia
IG: www.instagram.com/playasia
Was this e-mail helpful?
https://www.play-asia.com/41/746cann-773c52n
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Original Message from 2020-12-06 19:48:04 HKT
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Hi,
you shouldn’t have 20 case-workers.
You should let the Mateo-manager-women reply, (and clean this up), like
I’ve told you before.
(I want to know the name of the troll who has ordered this in my name.
And I want to know which better routines that you’re going to start with
to
avoid that this problem happens again to other people).
Erik Ribsskog
søn. 1. nov. 2020 kl. 04:12 skrev Play-Asia Customer Service <
enquiry@play-asia.com>:
> Dear Customer,
>
> I totally understand where you’re coming from.
>
> I have now forwarded this issue to our upper management. Rest assured
that
> they will get in touch with you as soon as they can. I hope this helps.
>
> If you have other concerns, please don’t hesitate to send us an email
and
> we’ll be glad to assist. Thank you for your trust and support in
Playasia.
> Have a great day!
>
> Best regards,
>
> Jacob Bernales
> Playasia Customer Service Representative
> Email: cs@play-asia.com
> Telephone: +85231450013
> __________________________________________________________
> Leave us a review: www.trustpilot.com/review/www.play-asia.com
> For latest deals, offers and pre-releases visit us at www.play-asia.com
>
> Follow us on social:
> FB: www.facebook.com/playasia
> TW: www.twitter.com/playasia
> IG: www.instagram.com/playasia
>
> Was this e-mail helpful?
> https://www.play-asia.com/41/7469iuj-773c52n
>
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> Original Message from 2020-11-01 08:27:06 HKT
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> Hi,
>
>
> like I’ve explained to you earlier, I correspond with your Customer
> Service
>
> Manager Maria Kathleen Mateo, about this.
>
>
> So I don’t understand why I get a reply from a regular employee about
this
>
> case.
>
>
> You should let your manager reply, I think.
>
>
> I want the name of the troll who has ordered this, in my name.
>
>
> And I want to know which better routines, that you’re going to start
with,
>
> so that this problem doesn’t happen again, to other citizens/people.
>
>
> Erik Ribsskog
>
>
> PS.
>
>
> Also, (like I’ve also informed you earlier), I don’t like it, that you
use
>
> my first-name like that, in the salutation.
>
>
> That’s clammy, (I think), like I’ve also informed you colleague Eunice
>
> Lapitan about earlier.
>
>
> I think I’ve been in contact with about ten Play Asia-staff about this
> now.
>
>
> I doesn’t matter if your customer service-department is open around the
>
> clock, if you are very dis-organised, I think.
>
>
> You just send my cases to random people each time, it seems.
>
>
> So this I wanted to complain about.
>
>
> Because that’s very poor customer-service, I’d say.
>
>
>
> tir. 6. okt. 2020 kl. 05:42 skrev Play-Asia Customer Service <
>
> enquiry@play-asia.com>:
>
>
> > Dear Erik,
>
> >
>
> > We apologize for the inconvenience.
>
> >
>
> > To be honest, we cannot confirm who placed the orders because the
>
> > information used was yours. The only information that we can provide
is
> the
>
> > IP address where the order was created. For your reference, here is
the
> IP
>
> > Location: 178.17.170.112. Also, we assure you that orders undergo
> stricter
>
> > security measures prior to approval. We already reported this to our
>
> > Respective Team and we immediately updated the account status so that
> any
>
> > purchase attempts will automatically be declined. I hope that this
>
> > information helps.
>
> >
>
> > Should you require further assistance, our help desk can be reached
> round
>
> > the clock.
>
> >
>
> > Thank you for your support.
>
> >
>
> > Best regards,
>
> >
>
> > Ehdmel F. Jueves
>
> > Playasia Customer Service Representative
>
> > Email: cs@play-asia.com
>
> > Telephone: +85231450013
>
> > __________________________________________________________
>
> > Leave us a review: www.trustpilot.com/review/www.play-asia.com
>
> > For latest deals, offers and pre-releases visit us at
www.play-asia.com
>
> >
>
> > Follow us on social:
>
> > FB: www.facebook.com/playasia
>
> > TW: www.twitter.com/playasia
>
> > IG: www.instagram.com/playasia
>
> >
>
> > Was this e-mail helpful?
>
> > https://www.play-asia.com/41/7468kcv-773c52n
>
> >
>
> > -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>
> > Original Message from 2020-10-06 04:24:04 HKT
>
> > -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>
> > Hi,
>
> >
>
> >
>
> > like I’ve explained to your colleagues, (Angelito Bustillos, Aiko Rie
> Dela
>
> >
>
> > Cruz, Ann Legaspi and Michelle Ann Ansale), I want you to escalate
this
> to
>
> >
>
> > a superior.
>
> >
>
> >
>
> > I think that it shows that it’s chaos with you, that you always change
> the
>
> >
>
> > case-worker.
>
> >
>
> >
>
> > I want to know the name of the troll, who has ordered this, in my
name.
>
> >
>
> >
>
> > And I also want to know, which better routines, that you are going to
>
> > start
>
> >
>
> > with, so that this problem doesn’t happen again, to other
>
> > customers/people.
>
> >
>
> >
>
> > Erik Ribsskog
>
> >
>
> >
>
> >
>
> > tor. 10. sep. 2020 kl. 04:43 skrev Play-Asia Customer Service <
>
> >
>
> > enquiry@play-asia.com>:
>
> >
>
> >
>
> > > Dear Customer,
>
> >
>
> > >
>
> >
>
> > > Thank you for your email.
>
> >
>
> > >
>
> >
>
> > > I do not want to commit any mistakes in providing you assistance.
Just
>
> > to
>
> >
>
> > > confirm, may we know if you’re reporting an unauthorized order?
>
> >
>
> > >
>
> >
>
> > > Rest assured that the orders using the Playasia account with your
> email
>
> >
>
> > > address registered are already canceled. No Payment has been charged
> as
>
> >
>
> > > well.
>
> >
>
> > >
>
> >
>
> > > May we ask if you are the one who created the Playasia Account that
> was
>
> >
>
> > > used to place the order? If yes, we highly suggest changing your
>
> > password
>
> >
>
> > > to avoid your account being compromised. No worries, as we will put
> the
>
> >
>
> > > account on monitoring to prevent the same issue in the future once
the
>
> >
>
> > > confirmation from you is received. We will then deactivate it after
>
> > further
>
> >
>
> > > checking. We hope to hear from you soon.
>
> >
>
> > >
>
> >
>
> > > For this not to happen again, I highly advise contacting your
payment
>
> >
>
> > > provider to ask for assistance regarding the security of your
account.
>
> >
>
> > >
>
> >
>
> > > Sorry for the trouble this has caused you.
>
> >
>
> > >
>
> >
>
> > > Thank you for contacting Playasia.
>
> >
>
> > >
>
> >
>
> > > Best regards,
>
> >
>
> > >
>
> >
>
> > > Robin Dela Cruz
>
> >
>
> > > Playasia Customer Service
>
> >
>
> > > Email: cs@play-asia.com
>
> >
>
> > > Telephone: +85231450013
>
> >
>
> > > __________________________________________________________
>
> >
>
> > > Leave us a review: www.trustpilot.com/review/www.play-asia.com
>
> >
>
> > > For latest deals, offers and pre-releases visit us at
> www.play-asia.com
>
> >
>
> > >
>
> >
>
> > > Follow us on social:
>
> >
>
> > > FB: www.facebook.com/playasia
>
> >
>
> > > TW: www.twitter.com/playasia
>
> >
>
> > > IG: www.instagram.com/playasia
>
> >
>
> > >
>
> >
>
> > > Was this e-mail helpful?
>
> >
>
> > > https://www.play-asia.com/41/7467i03-773c52n
>
> >
>
> > >
>
> >
>
> > > -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>
> >
>
> > > Original Message from 2020-09-09 16:42:04 HKT
>
> >
>
> > > -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>
> >
>
> > > Hei,
>
> >
>
> > >
>
