Erik Ribsskog eribsskog@gmail.com
Re: [eririb3 238484152] Complaint
Erik Ribsskog eribsskog@gmail.com 24. januar 2024 kl. 04:11
Til: DreamHost Customer Support Team support@dreamhost.com
Kopi: brett.dunst@dreamhost.com
Hi,
I took you tech-guys a while to understand VAT?
Is this a joke?
Why aren’t the invoice-department replying about this?
And I also asked for a reply from a superior.
This is very clammy, when one then get a reply from the same ‘tech-nerd’.
This I have to complain about.
And your tech-stuff isn’t always that fine eighter.
If one access your control-panel, and by accident press the ‘WordPress’-button, then no control-question is asked, it just deletes the whole web-site.
So this I have to complain about.
Erik Ribsskog
tir. 23. jan. 2024 kl. 16:53 skrev DreamHost Customer Support Team support@dreamhost.com:
Hi,
Thank you for contacting DreamHost Support.
I understand your confusion; it took us quite a while to ensure Value
Added Tax was being calculated properly across a number of different
countries.
VAT is a relatively new addition to DreamHost customer invoices and it’s
easy to miss, particularly if you don’t personally handle the billing for
your account. As a reminder, all VAT charges are mandated by law per each
country’s regulators; we merely collect and pass on the money to the
government (and trust us, we don’t enjoy doing it!).
I’d be happy to refund this charge as a one-time courtesy, and cover your
VAT obligations internally and out of our pocket. I have just done so on
your account. Your account balance is now $0.
If there’s anything else we can do for you, please let us know.
Best,
Justin L
The DreamHost Tech Support Team
support@dreamhost.com
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