Erik Ribsskog eribsskog@gmail.com
Re: [eririb3 238484152] Complaint
Erik Ribsskog eribsskog@gmail.com 25. januar 2024 kl. 19:38
Til: DreamHost Customer Support Team support@dreamhost.com
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Hi,
it isn’t fine, that people have to double-check very figure/number/calculation on an invoice, I think.
I’ve asked for a reply from the Managing Director, about this.
I don’t understand what’s going on.
Why is this reply from someone else than the Managing Director.
This (that you mess with the figures/calculations on the invoice) we call ‘tusking’ in Norway.
If you want to add VAT from September on an invoice, you should write a dedicated line on the invoice, where it’s explained about this (I think).
You shouldn’t just add this VAT with another amount, and pretend that it hasn’t been added (by adding two dollars on the VAT from this month, and just referring to it as Januarys VAT).
This I have to complain about.
This must be that you are having April fools day, a bit early, this year.
I don’t buy this.
Why would a big company do ‘tusking’ like this.
Please escalate to the Managing Director.
Erik Ribsskog
tor. 25. jan. 2024 kl. 19:13 skrev DreamHost Customer Support Team support@dreamhost.com:
Hello,
Thanks for taking the time to reach out again Erik — My name is Charles
and I am a Project Coordinator working on the VAT Compliance Project here
at DreamHost.
I see there’s been some confusions about your VAT charges, and the amount
due, dating back to your first email on January 20th. Some of those
charges have been cancelled since then, but I can take us back to what
the invoices were at the time, and help to explain that situation.
The VAT due for services rendered on January is $6.50, as you noted. That
was for the renewal of johncons.net, as well as the renewal of the Shared
Starter hosting plan:
DATE CHARGED SERVICE CHARGE
2024-01-19 Tax Charges $4.50 (VAT for the Domain Registration)
2024-01-19 Tax Charges $2.00 (VAT for the Starter Shared plan)
2024-01-19 Shared Starter $7.99
2024-01-19 johncons.net 1 year renewal $17.99
As we can see, $17.99 + $7.99 = $25.98, and $25.98 x .25 = $6.50.
This is what your invoices reflect now. What WAS on your invoices, that
has since been removed by Justin, was an additional $2.00 for VAT that
was not collected in September of 2023, for your Starer Shared hosting
plan. VAT was correctly collected from October forward, which is why you
are not seeing any other VAT charges for previous purchases. Only the VAT
from September was missing.
Since that charge was cancelled, it is not on your invoices any longer,
but I will break that charge and VAT down below, to help to shed some
light on the discrepancy you were seeing:
DATE CHARGED SERVICE CHARGE
2023-09-19 Shared Starter $7.99
2024-01-19 Tax Charges $2.00 (VAT for the Starter Shared plan —
this charge was cancelled, so was not paid, and does not appear on your
invoices any longer)
Because that additional VAT charge was added late, your overall bill was
$2.00 higher. However, as I mentioned before, Justin cancelled that
charge when it was clear there was some confusion and displeasure with
that being added later. Again, I do apologize about the confusion that
caused you.
I hope this helps to clear up where that additional VAT came from — if
you have any other questions please don’t hesitate to reach out again!
All the best!
Charles
Project Coordinator
DreamHost
On Wed, 24 Jan 2024, you wrote:
Hi,
I don’t buy this.
Justin doesn’t mention his title, in his emails.
That a manager/superior would have done, I think.
It seems from his emails that he is a normal staff.
So I don’t buy this.
I want a reply from the Managing Director.
If one look on the invoice, it was not mentioned anything about VAT
from
September.The invoice just mentioned VAT from this month.
But the VAT was wrongly calculated, and it was added another two
dollars,
to the sum/product/total.(On the invoice, you claim that 25 percent of $25.98 is $8.50.
But it’s really not.
The right number/amount should be $6.50.
Anyone with a calculator could tell you that).
So this seems a bit like fraud/crime, to me.
So this I have to complain about.
If I could please get a reply from the Managing Director about this.
Erik Ribsskog
tor. 25. jan. 2024 kl. 00:12 skrev DreamHost Customer Support Team < support@dreamhost.com>:
Hi Erik,
Thanks for your reply, I hope you’re having a great day so far. My
name
is Camila, and I’m one of the supervisors here at DreamHost, I’ll
be glad
to assist.I understand it’s important for you to receive a reply from someone
knowledgeable in our Billing team, especially since this concerns
your
monthly invoicing and charges. In this case, I can see that your
request
was handled by a subject-matter expert on this topic. Justin is one
of
the leaders on the DreamHost project to add tax charges to users
who
reside within the EU and countries where VAT liability has been
validated.Additionally, we’re always looking and working on ways to improve
our
products, including the DreamHost panel. When you visit the
WordPress >
Install WordPress section, you’ll find a form with the domains
along with
an ‘Advanced’ section in case you need to customize the install.
Our
system will prompt you to choose the type of site you need,
suggesting a
different set of plugins based on your specific needs. Only once
you’ve
made your selection can you proceed with the installation. It’s
important
to mention that if WordPress is installed over an existing install,
our
system will rename the existing files and create a brand new/empty
install.For more information, please visit:
https://help.dreamhost.com/hc/en-us/articles/215525277If you’re seeing anything different on the panel, please reply back
with
the steps you’re following so we can investigate it and pass it
along to
the correct team.I hope this helps! Please let me know if you have any questions or
concerns, and I’ll be happy to assist further.Have a good night!
Camila
On Tue, 23 Jan 2024, you wrote:
Hi,
I took you tech-guys a while to understand VAT?
Is this a joke?
Why aren’t the invoice-department replying about this?
And I also asked for a reply from a superior.
This is very clammy, when one then get a reply from the same
‘tech-nerd’.This I have to complain about.
And your tech-stuff isn’t always that fine eighter.
If one access your control-panel, and by accident press the
‘WordPress’-button, then no control-question is asked, it just
deletes the
whole web-site.So this I have to complain about.
Erik Ribsskog
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