Jeg sendte en e-post til DreamHost

Erik Ribsskog eribsskog@gmail.com
Re: [eririb3 238484152] Complaint
Erik Ribsskog eribsskog@gmail.com 25. januar 2024 kl. 22:08
Til: DreamHost Customer Support Team support@dreamhost.com
Kopi: brett.dunst@dreamhost.com, josh@newdream.net, sage@redhat.com, team@lumendatabase.org, post@wikimedia.no, jwales@wikimedia.org, elisabeth@wikimedia.no, post@forbrukerombudet.no, postmottak@sivilombudet.no, fire@thefire.org, Studenterrådets Retshjælp ret@sr.au.dk, Wikipedia information team info-en@wikimedia.org, Wikipedia Info Team info-no@wikipedia.org, Wikimedia Information Team info-da@wikimedia.org, Philip Gabrielsen philip@telsys.no, Philip Andreas Gabrielsen philip@webcode.no, Post post@forbrukerradet.no, post post@finkn.no, Sfovpost sfovpost@statsforvalteren.no, amnestyis amnestyis@amnesty.org, HRW UK hrwuk@hrw.org, Lisa Eian eian@eianadvokat.no, Phso Enquiries phso.enquiries@ombudsman.org.uk, Politikk Høyre politikk@hoyre.no, Akademikerforbundet post@akademikerforbundet.no, Blogger Help support@blogger.com, DMCA – Copyright legal support blogger-legal@google.com, Google Press press@google.com, Postmottak HTIL postmottak@helsetilsynet.no, “Post (Medietilsynet)” post@medietilsynet.no, dba@detroitlawyer.org, mail@retshjaelpen.dk
Hi,

Sage Weil is your Managing Director, it says on his LinkedIn-account.

This just gets worse and worse, I think.

I’ve worked as a Store Manager for ten years, in a big chain in Norway (Rimi) and I’m used to checking about ten invoices a day (for ten years).

And I haven’t seen any invoice like yours before.

So this I think is not fine.

I don’t understand why I don’t get a reply from the Managing Director about this.

I’ve also lived in the UK for ten years.

And they always called me ‘Mr. Ribsskog’, in emails.

So why do you at Dreamhost use my first-name all the time.

It gets to clammy/personal I think.

And you also send me new me new emails, all the time.

You call yourself Dreamhost, but this is more like nightmare-host.

This I have to complain about.

Erik Ribsskog

tor. 25. jan. 2024 kl. 19:59 skrev DreamHost Customer Support Team support@dreamhost.com:
Hello,

Thanks again for taking the time to reach out to DreamHost Support Erik.

Unfortunately, there is no one with the title Managing Director here at
DreamHost. However, as the Project Coordinator assigned to this project,
I have been assigned to reply to you about your VAT questions.

I understand your frustration with how our PDF invoices are displaying.
Indeed, it is confusing, and not very clear. We do have a task to try and
make that less confusing, but those have not yet completed development.

That image you have does appear to be from before Justin applied those
cancelled charges, however. If you re-download that invoice, it should
reflect your charges correctly at this time. When I test that on my end I
am seeing the correct VAT of $6.50. Can you confirm if you re-download
that invoice what it shows now?

Thanks again for your patience Erik.

All the best!
Charles
Project Coordinator
DreamHost

On Thu, 25 Jan 2024, you wrote:

Hi,

it isn’t fine, that people have to double-check very
figure/number/calculation on an invoice, I think.

I’ve asked for a reply from the Managing Director, about this.

I don’t understand what’s going on.

Why is this reply from someone else than the Managing Director.

This (that you mess with the figures/calculations on the invoice) we
call
‘tusking’ in Norway.

If you want to add VAT from September on an invoice, you should write
a
dedicated line on the invoice, where it’s explained about this (I
think).

You shouldn’t just add this VAT with another amount, and pretend that
it
hasn’t been added (by adding two dollars on the VAT from this month,
and
just referring to it as Januarys VAT).

This I have to complain about.

This must be that you are having April fools day, a bit early, this
year.

I don’t buy this.

Why would a big company do ‘tusking’ like this.

Please escalate to the Managing Director.

Erik Ribsskog

tor. 25. jan. 2024 kl. 19:13 skrev DreamHost Customer Support Team < support@dreamhost.com>:

Hello,

Thanks for taking the time to reach out again Erik — My name is
Charles
and I am a Project Coordinator working on the VAT Compliance
Project here
at DreamHost.

I see there’s been some confusions about your VAT charges, and the
amount
due, dating back to your first email on January 20th. Some of those
charges have been cancelled since then, but I can take us back to
what
the invoices were at the time, and help to explain that situation.

The VAT due for services rendered on January is $6.50, as you
noted. That
was for the renewal of johncons.net, as well as the renewal of the
Shared
Starter hosting plan:

DATE CHARGED SERVICE CHARGE
2024-01-19 Tax Charges $4.50 (VAT for the Domain
Registration)
2024-01-19 Tax Charges $2.00 (VAT for the Starter Shared
plan)
2024-01-19 Shared Starter $7.99
2024-01-19 johncons.net 1 year renewal $17.99

As we can see, $17.99 + $7.99 = $25.98, and $25.98 x .25 = $6.50.

This is what your invoices reflect now. What WAS on your invoices,
that
has since been removed by Justin, was an additional $2.00 for VAT
that
was not collected in September of 2023, for your Starer Shared
hosting
plan. VAT was correctly collected from October forward, which is
why you
are not seeing any other VAT charges for previous purchases. Only
the VAT
from September was missing.

Since that charge was cancelled, it is not on your invoices any
longer,
but I will break that charge and VAT down below, to help to shed
some
light on the discrepancy you were seeing:
DATE CHARGED SERVICE CHARGE
2023-09-19 Shared Starter $7.99
2024-01-19 Tax Charges $2.00 (VAT for the Starter Shared
plan —
this charge was cancelled, so was not paid, and does not appear on
your
invoices any longer)

Because that additional VAT charge was added late, your overall
bill was
$2.00 higher. However, as I mentioned before, Justin cancelled that
charge when it was clear there was some confusion and displeasure
with
that being added later. Again, I do apologize about the confusion
that
caused you.

I hope this helps to clear up where that additional VAT came from
— if
you have any other questions please don’t hesitate to reach out
again!

All the best!
Charles
Project Coordinator
DreamHost

On Wed, 24 Jan 2024, you wrote:

Hi,

I don’t buy this.

Justin doesn’t mention his title, in his emails.

That a manager/superior would have done, I think.

It seems from his emails that he is a normal staff.

So I don’t buy this.

I want a reply from the Managing Director.

If one look on the invoice, it was not mentioned anything about
VAT
from
September.

The invoice just mentioned VAT from this month.

But the VAT was wrongly calculated, and it was added another two
dollars,
to the sum/product/total.

(On the invoice, you claim that 25 percent of $25.98 is $8.50.

But it’s really not.

The right number/amount should be $6.50.

Anyone with a calculator could tell you that).

So this seems a bit like fraud/crime, to me.

So this I have to complain about.

If I could please get a reply from the Managing Director about
this.

Erik Ribsskog

tor. 25. jan. 2024 kl. 00:12 skrev DreamHost Customer Support
Team < support@dreamhost.com>:

Hi Erik,

Thanks for your reply, I hope you’re having a great day so far.
My
name
is Camila, and I’m one of the supervisors here at DreamHost,
I’ll
be glad
to assist.

I understand it’s important for you to receive a reply from
someone
knowledgeable in our Billing team, especially since this
concerns
your
monthly invoicing and charges. In this case, I can see that
your
request
was handled by a subject-matter expert on this topic. Justin is
one
of
the leaders on the DreamHost project to add tax charges to
users
who
reside within the EU and countries where VAT liability has been
validated.

Additionally, we’re always looking and working on ways to
improve
our
products, including the DreamHost panel. When you visit the
WordPress >
Install WordPress section, you’ll find a form with the domains
along with
an ‘Advanced’ section in case you need to customize the
install.
Our
system will prompt you to choose the type of site you need,
suggesting a
different set of plugins based on your specific needs. Only
once
you’ve
made your selection can you proceed with the installation. It’s
important
to mention that if WordPress is installed over an existing
install,
our
system will rename the existing files and create a brand
new/empty
install.

For more information, please visit:
https://help.dreamhost.com/hc/en-us/articles/215525277

If you’re seeing anything different on the panel, please reply
back
with
the steps you’re following so we can investigate it and pass it
along to
the correct team.

I hope this helps! Please let me know if you have any questions
or
concerns, and I’ll be happy to assist further.

Have a good night!

Camila

On Tue, 23 Jan 2024, you wrote:

Hi,

I took you tech-guys a while to understand VAT?

Is this a joke?

Why aren’t the invoice-department replying about this?

And I also asked for a reply from a superior.

This is very clammy, when one then get a reply from the same
‘tech-nerd’.

This I have to complain about.

And your tech-stuff isn’t always that fine eighter.

If one access your control-panel, and by accident press the
‘WordPress’-button, then no control-question is asked, it
just
deletes the
whole web-site.

So this I have to complain about.

Erik Ribsskog