I think your company should perhaps hire more business-people (and fewer nerds).
This system looks very nerdy (if I’m allowed to say so).
Please escalate to Managing Director.
Erik Ribsskog
tor. 25. jan. 2024 kl. 20:14 skrev DreamHost Customer Support Team support@dreamhost.com: Hello,
Sorry for the double email Erik.
I did want to point out that while our PDF invoices don’t show back VAT as line items, displaying in the panel DOES currently display them as individual line items. I know that doesn’t fix the PDF for you right now, but it can help to clarify each VAT cost. And while those are not yet labeled to show which VAT line is for which service, we are working on getting that information displayed in the panel as well.
Using the guide above, you should be able to go back a month or two and display those invoices in your panel, which should show individual line items for each VAT charge.
I hope this helps to further clarify things. And again, please don’t hesitate to reach out again!
All the best! Charles Project Coordinator DreamHost
Sage Weil is your Managing Director, it says on his LinkedIn-account.
This just gets worse and worse, I think.
I’ve worked as a Store Manager for ten years, in a big chain in Norway (Rimi) and I’m used to checking about ten invoices a day (for ten years).
And I haven’t seen any invoice like yours before.
So this I think is not fine.
I don’t understand why I don’t get a reply from the Managing Director about this.
I’ve also lived in the UK for ten years.
And they always called me ‘Mr. Ribsskog’, in emails.
So why do you at Dreamhost use my first-name all the time.
It gets to clammy/personal I think.
And you also send me new me new emails, all the time.
You call yourself Dreamhost, but this is more like nightmare-host.
This I have to complain about.
Erik Ribsskog
tor. 25. jan. 2024 kl. 19:59 skrev DreamHost Customer Support Team support@dreamhost.com: Hello,
Thanks again for taking the time to reach out to DreamHost Support Erik.
Unfortunately, there is no one with the title Managing Director here at DreamHost. However, as the Project Coordinator assigned to this project, I have been assigned to reply to you about your VAT questions.
I understand your frustration with how our PDF invoices are displaying. Indeed, it is confusing, and not very clear. We do have a task to try and make that less confusing, but those have not yet completed development.
That image you have does appear to be from before Justin applied those cancelled charges, however. If you re-download that invoice, it should reflect your charges correctly at this time. When I test that on my end I am seeing the correct VAT of $6.50. Can you confirm if you re-download that invoice what it shows now?
Thanks again for your patience Erik.
All the best! Charles Project Coordinator DreamHost
On Thu, 25 Jan 2024, you wrote:
Hi,
it isn’t fine, that people have to double-check very figure/number/calculation on an invoice, I think.
I’ve asked for a reply from the Managing Director, about this.
I don’t understand what’s going on.
Why is this reply from someone else than the Managing Director.
This (that you mess with the figures/calculations on the invoice) we call ‘tusking’ in Norway.
If you want to add VAT from September on an invoice, you should write a dedicated line on the invoice, where it’s explained about this (I think).
You shouldn’t just add this VAT with another amount, and pretend that it hasn’t been added (by adding two dollars on the VAT from this month, and just referring to it as Januarys VAT).
This I have to complain about.
This must be that you are having April fools day, a bit early, this year.
I don’t buy this.
Why would a big company do ‘tusking’ like this.
Please escalate to the Managing Director.
Erik Ribsskog
tor. 25. jan. 2024 kl. 19:13 skrev DreamHost Customer Support Team < support@dreamhost.com>:
Hello,
Thanks for taking the time to reach out again Erik — My name is Charles and I am a Project Coordinator working on the VAT Compliance Project here at DreamHost.
I see there’s been some confusions about your VAT charges, and the amount due, dating back to your first email on January 20th. Some of those charges have been cancelled since then, but I can take us back to what the invoices were at the time, and help to explain that situation.
The VAT due for services rendered on January is $6.50, as you noted. That was for the renewal of johncons.net, as well as the renewal of the Shared Starter hosting plan:
DATE CHARGED SERVICE CHARGE 2024-01-19 Tax Charges $4.50 (VAT for the Domain Registration) 2024-01-19 Tax Charges $2.00 (VAT for the Starter Shared plan) 2024-01-19 Shared Starter $7.99 2024-01-19 johncons.net 1 year renewal $17.99
As we can see, $17.99 + $7.99 = $25.98, and $25.98 x .25 = $6.50.
This is what your invoices reflect now. What WAS on your invoices, that has since been removed by Justin, was an additional $2.00 for VAT that was not collected in September of 2023, for your Starer Shared hosting plan. VAT was correctly collected from October forward, which is why you are not seeing any other VAT charges for previous purchases. Only the VAT from September was missing.
Since that charge was cancelled, it is not on your invoices any longer, but I will break that charge and VAT down below, to help to shed some light on the discrepancy you were seeing: DATE CHARGED SERVICE CHARGE 2023-09-19 Shared Starter $7.99 2024-01-19 Tax Charges $2.00 (VAT for the Starter Shared plan — this charge was cancelled, so was not paid, and does not appear on your invoices any longer)
Because that additional VAT charge was added late, your overall bill was $2.00 higher. However, as I mentioned before, Justin cancelled that charge when it was clear there was some confusion and displeasure with that being added later. Again, I do apologize about the confusion that caused you.
I hope this helps to clear up where that additional VAT came from — if you have any other questions please don’t hesitate to reach out again!
All the best! Charles Project Coordinator DreamHost
On Wed, 24 Jan 2024, you wrote:
Hi,
I don’t buy this.
Justin doesn’t mention his title, in his emails.
That a manager/superior would have done, I think.
It seems from his emails that he is a normal staff.
So I don’t buy this.
I want a reply from the Managing Director.
If one look on the invoice, it was not mentioned anything about VAT from September.
The invoice just mentioned VAT from this month.
But the VAT was wrongly calculated, and it was added another two dollars, to the sum/product/total.
(On the invoice, you claim that 25 percent of $25.98 is $8.50.
But it’s really not.
The right number/amount should be $6.50.
Anyone with a calculator could tell you that).
So this seems a bit like fraud/crime, to me.
So this I have to complain about.
If I could please get a reply from the Managing Director about this.
Erik Ribsskog
tor. 25. jan. 2024 kl. 00:12 skrev DreamHost Customer Support Team < support@dreamhost.com>:
Hi Erik,
Thanks for your reply, I hope you’re having a great day so far. My name is Camila, and I’m one of the supervisors here at DreamHost, I’ll be glad to assist.
I understand it’s important for you to receive a reply from someone knowledgeable in our Billing team, especially since this concerns your monthly invoicing and charges. In this case, I can see that your request was handled by a subject-matter expert on this topic. Justin is one of the leaders on the DreamHost project to add tax charges to users who reside within the EU and countries where VAT liability has been validated.
Additionally, we’re always looking and working on ways to improve our products, including the DreamHost panel. When you visit the WordPress > Install WordPress section, you’ll find a form with the domains along with an ‘Advanced’ section in case you need to customize the install. Our system will prompt you to choose the type of site you need, suggesting a different set of plugins based on your specific needs. Only once you’ve made your selection can you proceed with the installation. It’s important to mention that if WordPress is installed over an existing install, our system will rename the existing files and create a brand new/empty install.
For more information, please visit: https://help.dreamhost.com/hc/en-us/articles/215525277
If you’re seeing anything different on the panel, please reply back with the steps you’re following so we can investigate it and pass it along to the correct team.
I hope this helps! Please let me know if you have any questions or concerns, and I’ll be happy to assist further.
Have a good night!
Camila
On Tue, 23 Jan 2024, you wrote:
Hi,
I took you tech-guys a while to understand VAT?
Is this a joke?
Why aren’t the invoice-department replying about this?
And I also asked for a reply from a superior.
This is very clammy, when one then get a reply from the same ‘tech-nerd’.
This I have to complain about.
And your tech-stuff isn’t always that fine eighter.
If one access your control-panel, and by accident press the ‘WordPress’-button, then no control-question is asked, it just deletes the whole web-site.
it isn’t fine, that people have to double-check very figure/number/calculation on an invoice, I think.
I’ve asked for a reply from the Managing Director, about this.
I don’t understand what’s going on.
Why is this reply from someone else than the Managing Director.
This (that you mess with the figures/calculations on the invoice) we call ‘tusking’ in Norway.
If you want to add VAT from September on an invoice, you should write a dedicated line on the invoice, where it’s explained about this (I think).
You shouldn’t just add this VAT with another amount, and pretend that it hasn’t been added (by adding two dollars on the VAT from this month, and just referring to it as Januarys VAT).
This I have to complain about.
This must be that you are having April fools day, a bit early, this year.
I don’t buy this.
Why would a big company do ‘tusking’ like this.
Please escalate to the Managing Director.
Erik Ribsskog
tor. 25. jan. 2024 kl. 19:13 skrev DreamHost Customer Support Team support@dreamhost.com: Hello,
Thanks for taking the time to reach out again Erik — My name is Charles and I am a Project Coordinator working on the VAT Compliance Project here at DreamHost.
I see there’s been some confusions about your VAT charges, and the amount due, dating back to your first email on January 20th. Some of those charges have been cancelled since then, but I can take us back to what the invoices were at the time, and help to explain that situation.
The VAT due for services rendered on January is $6.50, as you noted. That was for the renewal of johncons.net, as well as the renewal of the Shared Starter hosting plan:
DATE CHARGED SERVICE CHARGE 2024-01-19 Tax Charges $4.50 (VAT for the Domain Registration) 2024-01-19 Tax Charges $2.00 (VAT for the Starter Shared plan) 2024-01-19 Shared Starter $7.99 2024-01-19 johncons.net 1 year renewal $17.99
As we can see, $17.99 + $7.99 = $25.98, and $25.98 x .25 = $6.50.
This is what your invoices reflect now. What WAS on your invoices, that has since been removed by Justin, was an additional $2.00 for VAT that was not collected in September of 2023, for your Starer Shared hosting plan. VAT was correctly collected from October forward, which is why you are not seeing any other VAT charges for previous purchases. Only the VAT from September was missing.
Since that charge was cancelled, it is not on your invoices any longer, but I will break that charge and VAT down below, to help to shed some light on the discrepancy you were seeing: DATE CHARGED SERVICE CHARGE 2023-09-19 Shared Starter $7.99 2024-01-19 Tax Charges $2.00 (VAT for the Starter Shared plan — this charge was cancelled, so was not paid, and does not appear on your invoices any longer)
Because that additional VAT charge was added late, your overall bill was $2.00 higher. However, as I mentioned before, Justin cancelled that charge when it was clear there was some confusion and displeasure with that being added later. Again, I do apologize about the confusion that caused you.
I hope this helps to clear up where that additional VAT came from — if you have any other questions please don’t hesitate to reach out again!
All the best! Charles Project Coordinator DreamHost
On Wed, 24 Jan 2024, you wrote:
Hi,
I don’t buy this.
Justin doesn’t mention his title, in his emails.
That a manager/superior would have done, I think.
It seems from his emails that he is a normal staff.
So I don’t buy this.
I want a reply from the Managing Director.
If one look on the invoice, it was not mentioned anything about VAT from September.
The invoice just mentioned VAT from this month.
But the VAT was wrongly calculated, and it was added another two dollars, to the sum/product/total.
(On the invoice, you claim that 25 percent of $25.98 is $8.50.
But it’s really not.
The right number/amount should be $6.50.
Anyone with a calculator could tell you that).
So this seems a bit like fraud/crime, to me.
So this I have to complain about.
If I could please get a reply from the Managing Director about this.
Erik Ribsskog
tor. 25. jan. 2024 kl. 00:12 skrev DreamHost Customer Support Team < support@dreamhost.com>:
Hi Erik,
Thanks for your reply, I hope you’re having a great day so far. My name is Camila, and I’m one of the supervisors here at DreamHost, I’ll be glad to assist.
I understand it’s important for you to receive a reply from someone knowledgeable in our Billing team, especially since this concerns your monthly invoicing and charges. In this case, I can see that your request was handled by a subject-matter expert on this topic. Justin is one of the leaders on the DreamHost project to add tax charges to users who reside within the EU and countries where VAT liability has been validated.
Additionally, we’re always looking and working on ways to improve our products, including the DreamHost panel. When you visit the WordPress > Install WordPress section, you’ll find a form with the domains along with an ‘Advanced’ section in case you need to customize the install. Our system will prompt you to choose the type of site you need, suggesting a different set of plugins based on your specific needs. Only once you’ve made your selection can you proceed with the installation. It’s important to mention that if WordPress is installed over an existing install, our system will rename the existing files and create a brand new/empty install.
For more information, please visit: https://help.dreamhost.com/hc/en-us/articles/215525277
If you’re seeing anything different on the panel, please reply back with the steps you’re following so we can investigate it and pass it along to the correct team.
I hope this helps! Please let me know if you have any questions or concerns, and I’ll be happy to assist further.
Have a good night!
Camila
On Tue, 23 Jan 2024, you wrote:
Hi,
I took you tech-guys a while to understand VAT?
Is this a joke?
Why aren’t the invoice-department replying about this?
And I also asked for a reply from a superior.
This is very clammy, when one then get a reply from the same ‘tech-nerd’.
This I have to complain about.
And your tech-stuff isn’t always that fine eighter.
If one access your control-panel, and by accident press the ‘WordPress’-button, then no control-question is asked, it just deletes the whole web-site.
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