Jeg sendte en e-post til the Financial Ombudsman Service

Dear Mr Ribsskog

Your complaint about The Royal Bank of Scotland Plc (Our ref: 18610099)

I’ve spoken with a manager and I’m afraid we aren’t going to look into your concerns any further. We’ve explained our procedure and asked for the information we need to progress it with our service.

We will happily help if you provide this information but we can’t do anything without it. I’m sorry we will no longer be able to correspond with you if you don’t comply with what we’ve asked for.

Yours sincerely

Dean Ashmore| Investigator
Financial Ombudsman Service +Exchange Tower | London | E14 9SR
( +44 (0)20 3487 2816
*Dean.Ashmore@financial-ombudsman.org.uk

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 07 November 2017 17:25
To: Ashmore, Dean
Cc: admin; post@finkn.no; post; Phso Enquiries; Shared_global_External Enquiries

Subject: Re: Your complaint about The Royal Bank of Scotland Plc (Our ref: 18610099)

Hi,

I told you to escalate this.

Trenering isn’t the only Norwegian word, I think about, to do with this.

We also have a word named ‘kveming’.

Please stop with the kveming, and send this to a superior now.

Erik Ribsskog

2017-11-07 15:02 GMT+00:00 Ashmore, Dean <Dean.Ashmore@financial-ombudsman.org.uk>:

Dear Mr Ribsskog

RE: Your complaint about The Royal Bank of Scotland Plc (Our ref: 18610099)

Thank you for getting back to me.

I’m afraid without you responding to our declaration or completing the complaint forms sent on a variety of occasions, we’ll be unable to respond and investigate your concerns.

I’m sorry you feel we’ve used or are using delaying tactics, but unfortunately we can’t investigate your case without the above information.  

If you would still like for us to investigate your complaint, please complete and sign the attached complaint form or see the declaration below and tell me if you accept this.  Once I’ve received either of these I can begin investigate your concerns.

It would also be helpful if you could tell me what your concerns are, this is because I’ve seen that you have issues with a variety of businesses, so in order to avoid delays please tell me a summary of what has happened with each business.

Without the above information, I’m afraid any emails you send, without the information required to move your complaint forward, would be added to your file, but I’m sorry to say we won’t be responding to those going forward.

Kind regards

Dean Ashmore| Investigator
Financial Ombudsman Service +Exchange Tower | London | E14 9SR
( +44 (0)20 3487 2816
*Dean.Ashmore@financial-ombudsman.org.uk

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 07 November 2017 11:31
To: Ashmore, Dean
Cc: Shared_global_External Enquiries; emb.london; admin; post@finkn.no; post; Phso Enquiries
Subject: Re: Your complaint about The Royal Bank of Scotland Plc (Our ref: 18610099)

Hi,

the problem seems to be that you have had a corrupt college, who has been doing ‘trenering’ like we say in Norway, (‘delaying tactics’).

So you need to send this to a superior.

Also I should get a big economical compensation for this trenering.

Erik Ribsskog

2017-11-07 11:12 GMT+00:00 Ashmore, Dean <Dean.Ashmore@financial-ombudsman.org.uk>:

Dear Mr Ribsskog

Your complaint about The Royal Bank of Scotland Plc (Our ref: 18610099)

Thanks for getting in touch. Brian has recently left the organisation so I’ve been allocated your case.

I’ve reviewed your file and can see that you’ve had numerous issues with the bank. For me to progress your complaint, I would like to ask if you could put the issues you’ve been having with RBS in a concise email and I’ll begin investigating.

Also, in order to investigate your complaint I need to obtain your formal consent. Please read the statement and let me know if you agree:

· I would like the Financial Ombudsman Service to look into my complaint. To the best of my knowledge, everything I have told you is accurate.

• I understand you will need some details about me, which might include personal or sensitive information. And I understand that you and the business I’ve complained about, and sometimes other parties, will need to share information about me to help resolve my complaint.

helping us to improve our service

We’d also like to get your feedback about using our service. Taking part is completely optional. Your answers would be confidential and would only be used to improve what we do.

i’d like you to look into my complaint – what do I need to do now?

In the next seven days, please:

1. reply to let me know you agree to the declaration.

2. let me know if you’d be happy for us to get in touch for your feedback about our service.

3. provide me a concise list of issues you’ve been having

Kind regards

Dean Ashmore| Investigator
Financial Ombudsman Service
+Exchange Tower | London | E14 9SR
( +44 (0)20 3487 2816
*Dean.Ashmore@financial-ombudsman.org.uk

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This email has been sent securely using TLS encryption.This email is covered by our email disclaimer.
This email was sent from Financial Ombudsman Service Ltd. Registered in England and Wales. Registered Number: 3725015. Registered Office: Exchange Tower, London, E14 9SR, United Kingdom.

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