Jeg sendte en e-post til the Parliamentary and Health Service Ombudsman

Erik Ribsskog
Regarding your Complaint to The Parliamentary and Health Service Ombudsman (Our Ref:- C2013179) PHSO:0578000138
Erik Ribsskog  1. juni 2017 kl. 14:57

Til: Stephen Armstrong

Kopi: “Wallis, Angela” , “Cox, Rosemary” , “Reyneke, Andre” , post@finkn.no, “post@sivilombudsmannen.no” , Phso Enquiries

Hei,

dette er en avsporing, å hive inn, en telefonsamtale, i dette, mener jeg.

Det blir også som noe klamt.

Jeg mener at det er mitt privilegium, som borger, å velge, kommunikasjons-form.

Jeg har også lært, på handel og kontor, at om en borger skriver til staten, så skal staten svare borgeren, på samme vis, (altså om borgeren ringer så skal staten ringe, osv.).

Så dette blir som noe irriterende avsporing, synes jeg.

Vennligst eskaler til en linjeleder.

Erik Ribsskog




2017-06-01 12:28 GMT+02:00 Stephen Armstrong <Stephen.armstrong@ombudsman.org.uk>:

Dear Mr Ribsskog

Your complaint about The Financial Ombudsman

Thank you for your complaint about Financial Ombudsman

I would have liked to have been able to discuss this with you. However, we currently have no telephone number for you.

Unfortunately we cannot look at your complaint, which means we will not be taking any further action.

Why are you unable to look at my complaint?
We only have the legal power to investigate complaints about certain organisations. We can investigate complaints about the NHS in England and certain government departments and other public organisations in the UK. As your complaint is not about an organisation that we can investigate, we are unable to help you.

What can I do next?
I am sorry that we could not help you this time. If you have any questions about our decision then please contact me using the details given in this letter. 

How we handle your information
Please note that we will keep all information about you and your complaint for one year after we have taken our last action on your case.  At that point, we will delete most of your information, except for your name, your address, the name of the organisations you complained about, what you complained about, and the outcome.

To find out more about what happens to the information you give us, please visit www.ombudsman.org.uk/information-you-give-us. If you would like us to send you further details, please let us know. 

Help us improve our service
You can also give us feedback on our service or decision by talking to our Customer Care Team.  Please contact the Team on 0345 015 4033 and select option 3 or email us at feedbackaboutus@ombudsman.org.uk.   

Our independent research company may also invite you to take part in a survey to help us improve our services.  We survey people at different points throughout our process.  Any feedback you give within these surveys will remain completely confidential, and your responses would only be shared in an anonymous format, unless you tell us otherwise.

If you would prefer not to take part please call us on 0300 061 4222, or email customersurvey@ombudsman.org.uk. 


Yours sincerely



Stephen Armstrong
Customer Service Officer



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