Hi,
I don’t understand why I have to send about this, with ‘snail-mail’.
E-mails should be fine enough.
Virgin don’t have a general enquiery e-mail-address, on their website.
So I then think I don’t have to exhaust their internal complaint procedure.
Since Virgin then sends a message, that they don’t want correspondence, I think.
(By not having their general enquiery e-mail address on their website).
So I would have wanted a second opinion, to do with this complaint, please.
So if you could please escalate, this complaint, to your line-manager.
Thanks in advance for any help with this!
Best regards,
Erik Ribsskog
On Thu, Aug 14, 2014 at 11:33 AM, <casework@ico.org.uk> wrote:
> 14 August 2014
>
>
>
> Case Reference Number RFA0550287
>
>
>
> Dear Mr Ribsskog
>
> Thank you for your correspondence dated 4 August 2014 regarding Virgin
> Media.
>
> Your concerns
>
> I understand from your correspondence that you have received an email from
> Virgin Media that suggests an account has been set up in your name; you then
> received an email to say that the contact email address has been changed.
>
> Our response
>
> For us to consider this matter further you would need to make your complaint
> in writing to Virgin Media and inform them of the specific reasons for your
> complaint, we require evidence that this has been done and that you have
> allowed them a certain amount of time in which to respond.
>
> The contact details for Virgin Media are as follows:
>
> Virgin Media Limited
> Media House
> Bartley Wood Business Park
> Hook
> Hampshire
> RG27 9UP
>
> It may be beneficial for you to send your correspondence by recorded
> delivery, this would evidence that Virgin Media have received your
> complaint. We would say to allow them 28 days in which to respond.
>
> If you do not receive a response from Virgin Media in this timeframe, you
> may wish to bring this matter back to us.
>
> Yours sincerely
>
> Sarah Timperley – Case Officer
> Information Commissioner’s Office
> Telephone: 01625 545508
>
>
>
>
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