Hi,
I think it’s poor customer-service, that Barclays don’t have their
e-mail-address, on their website.
If they have a web-site, they should also have an e-mail-address.
(I’ve worked as a Company Researcher, and all companies, used to have
an e-mail-address, as I remember it).
I guess I have to send this to the High Court then, if you don’t want
to do your job.
Normal letters are called ‘snail mail’ these days.
(Or at least in the nineties).
So it could seem backwards, I think, that companies now starts going
back to snail-mail again, (so to speak).
This is poor customer-service, I think.
And it doesn’t make much sense to me eighter.
And the bank doesn’t explain why they’ve removed their e-mail-address,
from their website.
So this is a bit of mystery, to me.
So to ignore a mystery like this, I think is a bit strange.
Is it the Bilderberger-group, (or something similar), who have ordered
you not to investigate about this issue, I was wondering.
Regards,
Erik Ribsskog
On Fri, Aug 1, 2014 at 4:42 PM, Montrose, Graeme
<Graeme.Montrose@financial-ombudsman.org.uk> wrote:
> Dear Mr Ribsskog
>
> Thank you for your email.
>
> I must inform you that the points you have raised in your email are
> unacceptable to us. Whilst you are expressing your opinion, the points you
> have raised will certainly not be considered if we investigate your
> complaint, as they bare no relevance to your case. If you continue to raise
> these points in any further correspondence , it may result in us deciding
> not to investigate your complaint.
>
> If you have not received a final response from Barclays Bank Plc., we can
> write to them on your behalf and give them eight weeks to investigate your
> complaint and to issue its final response letter. However, to enable me to
> do this I require your account number and sort code. I cannot take any
> further action without this information.
>
> Yours sincerely
>
> Graeme Montrose
> consumer consultant
> email Graeme.Montrose@financial-ombudsman.org.uk
>
>
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