Hi,
to do with this mortage, that I’m trying to get, on my property, in Norway.
I was at Barclays in Walton, on Monday.
They told me to go to Barclays in Bootle or Lord Street, to speak with
a mortage-advisor.
So I went to Barclays Bootle, on Tuesday.
There I got to speak with Paula Farrell.
(About an apointment with a mortage-advisor).
But I wanted to complain a bit here.
I explained in the meeting, that I was there a bit late, because I
couldn’t find the branch, at first.
(They have a big shopping-centre there).
And then Farrell said: ‘Were tucked away at the front’.
I thought she was being sarcastic.
And then she told me to tell someone that I went to the meeting with
the mortage-advisor next week.
What’s that supposed to mean?
Was it a threat or something?
Why would I need to tell someone I was going to a meeting at the bank.
This I wanted to complain about, since this could seem like a threat, I think.
Also she asked about my new mobile-number twice.
Which I thought was to many times.
Also I went back there today, (Thursday), regarding an overdraft.
Then Farrell wasn’t there.
But an unshaven blond man, sat there, and asked me what I wondered about.
I explained that I had given Farrell the wrong answer about my
Barclays-account, on Tuesday.
Because when I wondered about an overdraft.
(Since the Jobcentre are messing with me, so that I almost starve to death).
Then I answered it wasn’t a student-account.
(Because I wondered if I could have an overdraft for graduates, that
I’ve read about, some time ago.
Since I’ve now gotten my degree, from Norway, in 2009).
I told the blond man, that my Barclays-account was initially a student-account.
(But that the meeting with Farrell was mostly about the mortage.
So I managed to remember wrong, about the Barclays account).
I had also brought with me, the business-card, of the Barclays staff,
in Sunderland, (Neville J. Anderson), that I spoke with, about a
bank-account, in 2004, when I studied, at the University of
Sunderland.
(Since I’ve had that card in my wallet, since then, by chance, I think
one have to say).
And then the clerk said there was no way I could have an overdraft.
I think that’s strange, that I can’t have an overdraft, for graduates,
when I’ve now gotten my Høgskolekandidat-degree, from Oslo University
College, (in IT).
And also, why don’t their staff shave, I was wondering.
That’s strange in custommer-facing-role, I’d say.
When I served my conscription-service, in the Norwegian Army, in 1992/93.
We were told we eighter had to have no beard or a full beard.
Nothing inbetween was considered ‘kosher’, (as I remember it).
I guess working in a bank, as an advisor like that, could be compared
with representing a country’s army.
At least I thought it was a bit strange, that the Barclays-staff have
a three day beard, like we call it, in Norway.
(Like Richard Gere, in Pretty Woman, I guess).
Farrell also asked me if I had any days I couldn’t have the meeting.
And then she asked me if Friday was ok.
And then she changed it to Friday next week.
And then she didn’t answer when I wanted to have the meeting later than 10 AM.
So I wanted to complain about that Barclay Bootle aren’t good at
custommer-service.
Thanks in advance for any help with this!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Jul 2, 2014 at 4:45 PM
Subject: Complaint/Fwd: Property in Norway
To: Customer.Relations@rbs.co.uk
Cc: complaint.info@financial-ombudsman.org.uk
Hi,
I was a bit in a hurry at the library yesterday, so I didn’t notice
that you called me ‘Sir/Madam’.
It’s an insult that you call me Madam I think.
This I wanted to complain about.
Weren’t RBS supposed to be sold to Santander.
When is this sale going to happen, I was wondering.
The sooner the better, I hope.
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, 1 Jul 2014 15:56:32 +0100
Subject: Re: Property in Norway
To: ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>
Cc: “complaint.info” <complaint.info@financial-ombudsman.org.uk>
Hi,
ok, which UK bank would be able to give me a loan on a propery in Norway then?
Are there other British banks who are more international?
Regards,
Erik Ribsskog
On 7/1/14, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote:
> Dear Sir/Madam,
>
> Thank you for your e-mail.
>
> At the outset, I would like to apologise for any inconvenience this
> matter may have caused you.
>
> Unfortunately, we will not be able to provide a mortgage for a property
> outside the UK.
>
> For opening a graduate account you will need to visit any RBS branch to
> discuss the eligibility.
>
> Regards
> Imran khan
>
>
> —–Original Message—–
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 27 June 2014 12:12
> To: ~ RBS Customer Relations
> Subject: Property in Norway
>
> Hi,
>
> I own part of a property in Norway.
>
> (My father inherited this, (from his bachelor-uncles, after two of them
> had died), in 2005, but didn’t want to own it, for some reason, and gave
> half of his share on to me).
>
> My third bachelor-uncle, (Idar Sandersen), still lives there.
>
> But he is more than 90 years old.
>
> I want to sell it, but perhaps it’s better to wait, untill my granduncle
> dies.
>
> I’ve asked my earlier Norwegian banks, (from when I lived in Norway,
> that is DNB and Nordea), if they could loan me some money, on this
> property.
>
> But they have not given me any loans, for some strange reason.
>
> Because this property is in a place, (Hurum), where properties like
> this, are in demand, (since it’s close to the sea/fjord, etc.), it
> seams.
>
> I’m not sure if you at RBS are used to dealing with properties in
> Norway, so I’ve waited many years, with contacting you, about this.
>
> But I guess my share of this property could easily be worth ***
>
> And at the same time, I have problems with the Jobcentre.
>
> They stop my allowance, ‘all the time’.
>
> (And they also take me to court, acusing me of haveing written dirty
> e-mails to their staff.
>
> I rather want to live on the money for this propety I own, than having
> to deal with the Jobcentre any longer.
>
> If that’s possible).
>
> Can I please get a loan, on this property.
>
> And then I can pay it back, after Idar Sandersen dies.
>
> Since I almost starve to death, every year, (or so), due to problems
> with the Jobcentre.
>
> I’ve also gotten my degree, in 2009, from Oslo University College.
>
> Could I please have a bank-account, for graduates, with an overdraft,
> (for graduates), I was wondering.
>
> Best regards,
>
> Erik Ribsskog
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