Hi,
I’ve been paying United Utilities token-payments, (of £1), for years.
We have an agreement about that I would pay them token-payments,
untill I get a job.
And now they want to break this agreement, it seems.
So that’s why I’ve sent about this to you now.
So that you can tell United Utilities that they can’t break an agreement.
I learned about token-payments when I contacted you, (CCCS), around 2009.
Best regards,
Erik Ribsskog
On Wed, May 7, 2014 at 5:55 PM, Q&A <contactus@stepchange.org> wrote:
> Hi Erik
>
> Thanks for taking the time to get in touch with us.
>
> I understand from your email that you’re currently experiencing financial difficulty with regards to your water and other household bills. This is a situation we can offer you help you with and advise you on.
>
> You mentioned in your email that you’ve previously spoken to us under our old name ‘CCCS’ if you’re an existing client I would advise that you call us so that we can discuss your situation in more detail. Our direct number is 0800 138 1111, we’re open Monday to Friday 8am to 8pm, Saturday 8am to 6pm.
>
> I hope this email is helpful, please let me know if there is anything else I can do for you.
>
>
> Dan
> Web Helpline advisor
>
>
>
>
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> Please consider the environment before printing this email.
> —–Original Message—–
> *
>
> Hi,
>
> I’m refering to your letter of 29/4 regarding this case.
>
> You write you can’t accept my token payment-offer and that you can’t discuss this in writing.
>
> I think that you don’t want to keep this in writing could indicate that you have something to hide.
>
> And I send a copy of this e-mail to Stephchange, so that they can advice me how to go forward with this case.
>
> And then I’ll contact you back when I’ve heard from them.
>
> Hope this is alright!
>
> Yours sincerely,
>
> Erik *
>
>
> ———- Forwarded message ———-
> *
>
> Hi,
>
> I want to keep this in writing, please.
>
> I have been adviced to pay in this way, (by token-payments), by CCCS who are now called Stepchange, I think.
>
> (Your title is Customer Experience.
>
> Shouldn’t it be something like Customer Service, I was wondering when I read your letter).
>
> Regards,
>
> Erik *
>
>
> ———- Forwarded message ———-
> *
>
> Hi,
>
> I’m refering to your letter of 15/4, which I recieved earlier this week, (and which I attach a scanned copy of).
>
> I haven’t really sent you an e-mail, on 14/4, (about you contacting me by phone).
>
> I sent you an e-mail on 13/4, (see in the forwarded e-mail).
>
> I sometimes blog about budget-stuff, and I wondering if someone have sent you a funny e-mail, after reading about budget-stuff, on my blog.
>
> You should just focus on the forwareded e-mail, and ignore the other e-mail, (that you say you got on 14/4).
>
> Hope this is alright!
>
> Yours sincerely,
>
> Erik *
>
>
> ———- Forwarded message ———-
> *
>
>
> Hi,
>
> I asked for this case to be escalated to David Rudd’s line-manager.
>
> It doesn’t seem to me, that this has been done.
>
> So it seems to me, that you have some problems, with your organisation.
>
> So what I’m going to do, is that I’m going to send you a payment today, for £1, (I’ll pay on your website).
>
> Then I’m going to continue to pay £1 a month, (by the 13th of each month), like previously agreed.
>
> (Untill I find a new job.
>
> Since I’m unfortunately unemployed).
>
>
> Hope this is alright!
>
> Yours sincerely,
>
> Erik *
>
>
> On Thu, Apr 10, 2014 at 8:55 AM, United Utilities < Customer.service@uuplc.co.uk> wrote:
>
>> [image: United Utilities]
>>
>> Dear Mr *
>>
>>
>>
>> Our ref: CAS14-0025-9159
>>
>>
>>
>> Thank you for your contact received on 3 April 2014 regarding your
>> offer of payment on your water account.
>>
>>
>>
>> Your offer of £1.00 per month is too low for me to set on your account
>> as it will not clear your outstanding balance.
>>
>>
>> Your account is currently with Concilia Debt Recovery, please contact
>> them on 0845 309 4092 to discuss a suitable payment arrangement.
>> Failure to make payments on your account will lead to further debt action.
>>
>> If you are having difficulty with making your payments then please do
>> not ignore this letter. You could be eligible for one of the Payment
>> Assistance Schemes we offer here at United Utilities. You can find
>> some information about these schemes at unitedutilities.com/home-diffuculty-paying-bill.
>>
>>
>>
>> If you prefer you can make an appointment at your local Citizens
>> Advice Bureau and they can complete a financial statement for you.
>>
>>
>> Please be aware that we also share information about your payment
>> behaviour with a Credit Reference Agency. For more information see
>> unitedutilities.com/personaldetails.
>>
>> I trust the information provided will be of assistance to you.
>>
>>
>>
>> Yours sincerely
>>
>>
>>
>> David *
>>
>> Customer Advisor
>>
>>
>>
>>
>>
>> If you need to contact us again, here are some options:
>>
>>
>>
>> 1. Visit our website unitedutilities.com<http://www.unitedutilities.com/default.aspx>where you can register with
>> MyAccount
>> <https://myaccount.unitedutilities.com/secure/Pages/login.aspx>to
>> manage youraccount online or complete the Contact Us
>> <http://www.unitedutilities.com/Contactus.aspx> form
>>
>> 2. Call us on 0845 746 2034 – our office is open Monday to Friday 8.00
>> am to 8.00 pm, and Saturday 8.00 am to 5.00 pm.
>>
>> 3. Write to us at: United Utilities, PO Box 457, Warrington, WA55 1DR
>>
>> 4. Click reply to this email
>>
>> © United Utilities Group PLC 2013
>>
>>
>> ——————- Original Message ——————- *From:*Erik
>> Ribsskog
>> *Received:* 03/04/2014 15:34
>> *To:* United Utilities
>> *Cc:* CONTACT-US@dwp.gsi.gov.uk; Contact-Us@jobcentreplus.gsi.gov.uk
>> *Subject:* Your letter of 27/3/Fwd: Your response from United
>> Utilities
>> CAS14:00083000000173
>>
>> Hi,
>>
>> I’m refering to your bill from 27/3, (my account number is: * in the letter).
>>
>> I’m still unemployed, and on a budget.
>>
>> So I can only offer to pay token-payments of £1, (like in the last
>> years), a month, untill I get a job.
>>
>> Then I’m going to set up a new budget and contact you back.
>>
>> At the moment I haven’t gotten my jobseekers-allowance from 31/1 to
>> 21/2, and not eighter from 6/3 to todays date.
>>
>> But I hope to get these moneys as soon as possible, but I
>> unfortunately can’t say exactly when, since the Jobcentre seems to be
>> a bit poorly organised, (at least this is my opinion, from being
>> unemployed for years now).
>>
>> Hope this is alright!
>>
>> Yours sincerely,
>>
>> Erik *
>>
>>
>> ———- Forwarded message ———-
> *
>>
>> Hi,
>>
>> I don’t have any credit on my mobile now, you see.
>>
>> But I’ve read on a message board on the internet, that Concilia is
>> really a part of United Utilities, so I wondered if you could just
>> forward this e-mail to them.
>>
>> Thanks in advance for any help!
>>
>> Best regards,
>>
>> Erik *
>>
>>
>> On 3/31/14, United Utilities <Customer.service@uuplc.co.uk> wrote:
>> >
>> > [image: United Utilities]
>> >
>> > Dear Mr *
>> >
>> >
>> >
>> > Our ref: CAS14-0022-7742
>> >
>> >
>> >
>> > Thank you for your contact received on 25 March 2014 regarding your
>> > water account.
>> >
>> >
>> >
>> > Your account is currently with Concilia Debt Recovery, please
>> > contact them on 0845 309 4092 to discuss a suitable payment arrangement.
>> >
>> >
>> >
>> > We may be able to help you with one of the schemes that we have
>> > available for people who are experiencing financial difficulties.
>> > Please call this office on 0845 746 2034 and a member of our
>> > specialist team will be able to help you. If you prefer you can make
>> > an appointment at your local Citizens Advice Bureau and they can complete a financial statement for you.
>> >
>> >
>> >
>> > Failure to make payments on your account will lead to further debt action.
>> >
>> >
>> >
>> > Please be aware that we also share information about your payment
>> > behaviour with a Credit Reference Agency. For more information see
>> > unitedutilities.com/personaldetails.
>> >
>> >
>> >
>> > I trust the information provided will be of assistance to you.
>> >
>> >
>> >
>> > Yours sincerely
>> >
>> >
>> >
>> > Amanda *
>> >
>> > Customer Advisor
>> >
>> >
>> >
>> >
>> >
>> > If you need to contact us again, here are some options:
>> >
>> >
>> >
>> > 1. Visit our website unitedutilities.com where you can register with
>> > MyAccount to manage your account online or complete the Contact Us
>> > form
>> >
>> > 2. Call us on 0845 746 2034 – our office is open Monday to Friday 8.00 am
>> > to 8.00 pm, and Saturday 8.00 am to 5.00 pm.
>> >
>> > 3. Write to us at: United Utilities, PO Box 457, Warrington, WA55 1DR
>> >
>> > 4. Click reply to this email
>> >
>> > © United Utilities Group PLC 2013
>> >
>> >
>> > ====================================================================
>> > ====================================================
>> > The information contained in this e-mail is intended only for the
>> > individual to whom it is addressed. It may contain legally
>> > privileged or confidential information or otherwise be exempt from
>> > disclosure. If you have received this Message in error or there are
>> > any problems, please notify the sender immediately and delete the
>> > message from your computer. You must not use, disclose, copy or
>> > alter this message for any unauthorised purpose. Neither United
>> > Utilities Group PLC nor any of its subsidiaries will be liable for
>> > any direct, special, indirect or consequential damages as a result
>> > of any virus being passed on, or arising from the alteration of the
>> > contents of this message by a third party. United Utilities Group
>> > PLC, Haweswater House, Lingley Mere Business Park, Lingley Green
>> > Avenue, Great Sankey, Warrington,
>> > WA5 3LP Registered in England and Wales. Registered No 6559020
>> > www.unitedutilities.com www.unitedutilities.com/subsidiaries
>> > ====================================================================
>> > ====================================================
>>
>>
>> ======================================================================
>> ==================================================
>> The information contained in this e-mail is intended only for the
>> individual to whom it is addressed. It may contain legally privileged
>> or confidential information or otherwise be exempt from disclosure. If
>> you have received this Message in error or there are any problems,
>> please notify the sender immediately and delete the message from your computer.
>> You must not use, disclose, copy or alter this message for any
>> unauthorised purpose. Neither United Utilities Group PLC nor any of
>> its subsidiaries will be liable for any direct, special, indirect or
>> consequential damages as a result of any virus being passed on, or
>> arising from the alteration of the contents of this message by a third
>> party. United Utilities Group PLC, Haweswater House, Lingley Mere
>> Business Park, Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
>> Registered in England and Wales. Registered No
>> 6559020 www.unitedutilities.com
>> www.unitedutilities.com/subsidiaries==================================
>> ======================================================================
>> ================
>>
>
> —————————————————————–
> This message may contain confidential information and is intended for the addressee only.
> If you have received this information in error, please return it to us and delete it
> from your computer.
> Although StepChange Debt Charity operates anti-virus programmes, it does not accept
> responsibility for any damage whatsoever that is caused by viruses being passed.
> As emails are not a secure method of communication StepChange Debt Charity does not
> accept legal responsibility for the contents of this message.
> Foundation for Credit Counselling, trading as StepChange Debt Charity,
> Wade House, Merrion Centre, Leeds LS2 8NG. Company No. 2757055, Charity No. 1016630.
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