To: Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>, ica@ica.se, anne-kathrine.skodvin@ica.no, info@linskills.co.uk, steve.rotheram.mp@parliament.uk, “emb.london” <emb.london@mfa.no>, post@mfa.no, Akademikerforbundet <post@akademikerforbundet.no>, admin@lpl-norwegian-consulate.org.uk, Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>, CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>, info@arvato.co.uk, customer.services@eastriding.gov.uk, Benefits Service <benefits.service@liverpooldirectlimited.co.uk>, Politikk Høyre <politikk@hoyre.no>
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Hi,
I think it’s an absolute scandal that before my complaints are being
investigated, by ICE, they are beind re-written.
Then ICE change the complaints before they investigate them.
Thats like they sit on two sides of the table then, I think.
So how can you think this is fine?
I question your judgement.
I want to please escalate to your line-manager as well, please.
Thanks in advance for any help with this!
Best regards,
Erik Ribsskog
On Wed, Mar 5, 2014 at 4:04 PM, Phso Enquiries
<Phso.Enquiries@ombudsman.org.uk> wrote:
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> Dear Sir
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> Our reference: EN-185489 (please quote in any future correspondence)
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>
> I am writing further to your email of 4 March 2014 to Andrew Riley. I am Mr
> Riley’s line manager.
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>
> I understand that you are dissatisfied with the advice Mr Riley has given to
> you in connection with your complaint about Jobcentre Plus; and,
> specifically, you are unhappy that we have told you to progress your
> complaint through the Independent Case Examiner.
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> I have read everything you have told us about your previous experiences of
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> You have told us that your experiences of dealing with the Independent Case
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> As Mr Riley has previously explained to you, if you have received a final
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> We are bound by the law in this regard, and you do not appear to have asked
> an MP to refer your complaint about Jobcentre Plus to us. I therefore agree
> with Mr Riley that there is nothing further we can do at this time, other
> than advise you on how to complete the complaints process.
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> Mr Riley has previously advised you about our review process if you disagree
> with our decision. I have attached to this email a copy of our complaint
> form, which you should now fill in if you would like to request a review.
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> Yours faithfully
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>
> Stuart Poole
>
> Customer Services Team Leader
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> Parliamentary and Health Service Ombudsman
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> Millbank Tower
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> Telephone: 0345 015 4033
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> Email: phso.enquiries@ombudsman.org.uk
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