Jeg sendte en ny e-post til ICO

Gmail – Response from the Information Commissioner’s Office

Gmail

Erik Ribsskog
<eribsskog@gmail.com>

Response from the Information Commissioner’s Office

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Apr 5, 2013 at 7:44 PM

To:
new casework <acknowledgement@ico.org.uk>

Cc:
l.kennedy@easylaw.co.uk, “emb.london” <emb.london@mfa.no>, “hv-02.kontakt” <hv-02.kontakt@mil.no>

Hi,

these organisations might have a ‘contact’-page, on their website.

But they don’t have a general enquiery e-mail address anywhere on them.

Just for starters.

And isn’t it a breach on my Data Protection, when a Virgin-guy wants to go in to my flat, without an apointment?

But if you have a general enquiery e-mail address, to Ofcom, (and Virgin), that would have been very fine!

Best regards,

Erik Ribsskog

On Fri, Apr 5, 2013 at 12:06 PM, new casework <acknowledgement@ico.org.uk> wrote:

Dear Mr Ribsskog

Thank you for your email of 4 April 2013. This was sent to the Information Commissioners Office.

The Information Commissioners Office is responsible for regulation of the Data Protection Act 1998 and the Freedom of Information Act 2000.

From your correspondence it would appear that the issues you raise do not fall within the remit of this office. However, I have provided links to the contact pages of Ofcom

and Virgin Media which may be of use to you:

http://www.ofcom.org.uk/contact-us/

https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=ESCALATION_REQUEST

I am sorry we were not able to be of more assistance to you on this occasion.

Yours sincerely

Amy Holmes

Case Officer – First Contact Department

The Information Commissioners Office

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 04 April 2013 16:46
To:
Cc: emb.london; l.kennedy@easylaw.co.uk; hv-02.kontakt
Subject: Problems with Virgin Broadband

Hi,

I read about ICO on Ofcom’s website.

I couldn’t fine e-mail addresses to Ofcom or Virgin, so I write to you.

I was recomended Virgin, by a fellow study abroad student, at University of Sunderland, in 2004.

(For mobiles, but anyway).

I’ve earlier had Nextgentel, (in Norway), and BT, (at an earlier address).

They drilled a whole in the wall, and just put some paste, (or something in it), and asked me to paint over it.

Also, they were three people, and BT were only one, (at the place I lived in 2005/06).

I think this was strange.

I still use my mobile broadband, because they couldn’t get it to work.

I said I’d reinstall Windows.

But that wasn’t enough.

A few minuttes after the three Virgin-guys left.

I got a call from Paul, who had told me to call him tomorrow, if the broadband didn’t work.

(Because I had to say something to get them out of the appartment.

So I said I’ll reinstall Windows.

And if the modem still doesn’t work, I’ll call Virgin’.

Then a third guy; (who got here later, after the other two were finished).

An older guy named Paul.

(Who also had a Virgin uniform).

He wrote his phone-numer down, on a Virgin folder.

After asking me if I had a pen.

He then called me, just a few minutes, after they left.

And said Virgin would be back in my flat, on Wednesday morning.

To switch some stuff in the white box.

I asked him if the internet would work in the mean-time.

He said it would.

I said that then I don’t any more people here to wake me up.

Then I don’t want any more Virgin-staff here.

I think it’s something funny going on.

I’ve had broadband for years, both in Norway and in the UK, and never have any of the broadband-companies wanted to come back to my flat, to switch some broadband-stuff.

And without sending a letter.

This I wanted to complain about.

Is this to install something that is breaching my data protection, I’m wondering.

This is harassment, I think.

Erik Ribsskog

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