Jeg sendte en ny e-post til Farmfoods

Gmail – Ref: Re: Complaint

Gmail

Erik Ribsskog
<eribsskog@gmail.com>

Ref: Re: Complaint

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Mar 8, 2013 at 3:57 AM

To:
Andy Long <along@farmfoods.co.uk>

Hi,

yes I guess it would be fun to get a voucher, since I like food quite a lot.

But it still seems strange to me, that you have stopped selling this product.

Because since I’m an earlier grocery store manager, (who has almost worked a lifetime, in retail, in Norway), then I notice things like how much a product sells, (at least sometimes).

And some weeks, I used to buy these chicken winglets, more than once.

If I remember it right, these chicken wiglets sold quite a lot, and were sometimes almost sold out.

So this seems strange to me.

Maybe you lost money on them, since they were to expensive to make?

But why did you sell them at a campaign-price of £2 a pack then?

This dosn’t make much sense to me, I have to admit.

But if I get a voucher, I could buy some other food to eat as comfort-food, (due to this disapointment), I guess.

At least my address is:

Erik Ribsskog

10 Keith Court

Keith Avenue

Liverpool

L4 5XJ

Best regards,

Erik Ribsskog

On Thu, Mar 7, 2013 at 4:47 PM, Andy Long <along@farmfoods.co.uk> wrote:

Dear Erik

Thank you for your email.

Unfortunately the decision to stop selling LA Diner Winglets was
a commercial one, however
we are very grateful to all of our customers who have been
shopping with us and
purchasing this item, and we do still value your custom.

Please

accept my sincere apologies for the inconvenience this must have
caused. I would like to send you, with our compliments, a
Farmfoods voucher as
a gesture of goodwill. If you would like to forward details of
your address I
will get that in the post to you as soon as possible.

Kind regards

Andy Long

Customer Services

On 06/03/2013 19:09, Farmfoods Customer wrote:

Hi,

I was in your shop in Kirkdale today, (in Walton Road, I

think the street is).

I got a voucher from my landlord, last year, (since I sent

back a form, that they sent me), and started shopping at your
chain.

I used to buy spicy chicken wiglets, around 700 grams, which

were priced at £2.50, but were at a sales-campaign, (last year),
and sold for £2.

This is a lot of food, for two pounds, and it has both protein,
(from the chicken), and carbo-hydrates, (from the ‘batter’), and
I weight around 100 kilo, so I used to eat one 700-gram pack, as
a dinner, in two servings.

Then I really got feed up, I remember.

But now, you only have the 27 chicken-fingers pack, (which also
weighs around 700 gram).

These doesn’t taste as spicy and good, as the spicy chicken
wiglets, I think.

It’s seems to me the spicy chicken wiglets, have been

discontinued, (in your shops), right after they were on a big
sales-campaign, (with reduced price, from £2.50 to £2).

It seems strange to me, (who is an earlier Store Manager,

from the Rimi-chain, (owned by ICA), in Norway), that you
discontinue a product right after it has been on a big
sales-campaign.

Which would have created ‘more-sale’, (‘mersalg’ we call it,

in Norway).

The young woman at the check-out, at Farmfods in Walton Road

today, said you didn’t have these, ‘at the minute’.

But these have been gone for months now.

(So they’ve been gone more than ‘a minute’, I think).

So that’s why I thought I’d send an e-mail to you about this.

Since the staff probably just said something, (since she called
months for minutes, I reackon she just invented a reply, without
really being aware of that this problem was discontinued).

Something like this.

So I wondered if you could tell me exatly what happened with

the good-tasting dinner Spicy Chicken Wiglets, (around 700-750
gram packs).

Thanks in advance for help with finding out more about this!

Best regards,

Erik Ribsskog