Erik Ribsskog
<eribsskog@gmail.com>
RE: Complaint Ref. 1-2433956351
Erik Ribsskog
<eribsskog@gmail.com>
Sat, Feb 23, 2013 at 1:49 PM
To:
“customercare@postoffice.co.uk” <customercare@postoffice.co.uk>
Hi,
Thanks for the e-mail!
Erik Ribsskog
—— ORIGINAL MESSAGE —–
FROM: noreply@rmg-ebusiness.com
TO: polcustomercare@postoffice.co.
SENT: 21 February 2013 19:52:12 (GMT Standard Time)
Complaint
Date: Thursday, February 21, 2013 – 20:50
Title: Mr.
First name: Erik
Last name: Ribsskog
Address: 10 Keith Court, Keith Avenue
Town: Liverpool
Postcode: L4 5XJ
Telephone number:
Email address: eribsskog@gmail.com
Existing reference numbers:
Complaint details: Hi,
I was at the Post Office, in Winslow St., in Walton, in Liverpool, today,
right before closing-time, at 5.30 PM.
The front-door was open, so the Post Office wasn’t closed.
Still the new midle-aged man in the check-out had closed his work-station.
So he complained to me, he had to start everything up again.
But then he really complained about me, I think.
He shouldn’t close down his work-station before the Post Office door is
locked, by the manager and the last custommer has left the Post Office.
The manager, (an old woman), locked me out.
And then it was past closing-time.
But if the post-office clerk hadn’t closed his systems early, (so that he
had
to restart them again), then I would have been out of there earlier.
It isn’t good custommer-support when staff complain like this, to the
customers, even if they haven’t done anything wrong, really.
I also wonder about the manager there.
When some customers, who arrived there after me, was talking through the
door.
Then she kind of hid, quite far in, in the post-office, and the new
post-office-man had to talk to the customers outside, through the door.
Just something I thought about while I complained.
I’ve been working as a retail manager for ten years, and didn’t think this
was very good custommer-support.
At least not from the clerk who closed down his computer-systems early.
Yours sincerely,
Erik RIbsskog
Preferred contact method: Email
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