Jeg sendte en ny e-post til Sainsbury’s


Gmail – RE: Shopping instore

Gmail


Erik Ribsskog
<eribsskog@gmail.com>



RE: Shopping instore



Erik Ribsskog

<eribsskog@gmail.com>


Wed, Feb 20, 2013 at 12:56 AM

To:
customerservice@sainsburys.co.uk

Hi,

I also attach the recepts, from the day, when this incidents happened.
You can see that the amount was first declined, (at 15:43:36).
And then the payment was accepted, (the second time I tried my RBS Visa-card), at 15:44:29.

So I was wondering if you were having problems, with Gremlins, (like in the 80’s movie), or something, at Sainsbury’s?
Because you can’t say the bank-terminal was offline.


Because when I worked full-time, as a cashier, at a hyper-market, named OBS Triaden, in Norway, (in a gap-year from my studies), in 1990/91.

Then I learned that then the customers had to sign a reciept, that the bank-machine made, which was like a check, (more or less).

So are you having Gremlins, in your company, or are someone sitting and messing with me, in the banks, (or something)?

I have relatives in the Order of St. John, in Norway, so perhaps they mess with me, (here in the UK as well), I’m wondering.

Regards,

Erik Ribsskog
PS.

The date on your receipts, are on the back-side.

That seemed a bit silly now, I think, when I tried to scan the two mentioned receipts.


Just to try to give a bit more feed-back, (while I’m writing this e-mail).

On Tue, Feb 19, 2013 at 3:24 PM, <customerservice@sainsburys.co.uk> wrote:

Thanks for your email.  We appreciate you taking the time to get in touch as your feedback is important to us.

We want to ensure you receive great service, so we need to investigate your query a little further.  We’ll be back in touch as soon as possible.  

Thanks for your patience.

The Customer Service Team

Sainsbury’s Supermarkets Ltd.

0800 636 262

www.sainsburys.co.uk

—–Original Message—–
From: eribsskog@gmail.com

Sent: 19.02.2013 03:24:16 PM
To: customerservice@sainsburys.co.uk
Subject: Shopping instore

The following comments have been made:

Full Name: Erik Ribsskog

Email: eribsskog@gmail.com

Telephone:

Subject: Complaint

User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).

My visa card payment was first refused, even if there was enough money, on the account.

I haven’t experienced this before.

(Even if I’ve worked for almost a lifetime, in retail, in Norway).

Do you need the recepit-number etc., to investigate this?

Regards,

Erik Ribsskog

Address:

Nectar Card Number:

Order/Reference Number:

Delivery Date:

QUALITY

Store Name:

Purchase Date:

Product Name and/or barcode number:

Other codes (batch; be; supplier):

AVAILABILITY

Product Name and/or barcode number:

Store Name:

Incident Date:

GENERAL INFORMATION

Store Name:

Purchase Date:

Product Name and/or barcode number:

Other codes(batch; bbe; supplier):

Reference: CTU-1361287453578-393

**********************************************************************
Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.


Don’t print this email unless you really need to; think of the environment and save a tree!


This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).


This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.


Email sent to Sainsbury’s systems may be monitored by the company.


J Sainsbury plc (185647 England)
Sainsbury’s Supermarkets Limited (3261722 England)


Registered Offices:
33 Holborn
London EC1N 2HT
**********************************************************************


2 attachments

saintsbury recepts.jpg
58K
saintsbury recepts 2.jpg
50K

PS.

Her er vedleggene:

saintsbury recepts

saintsbury recepts 2