Erik Ribsskog
<eribsskog@gmail.com>
Case ID – 12019055
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Feb 15, 2013 at 2:27 PM
To:
advice@lgo.org.uk
Cc:
Phso Enquiries <phso.enquiries@ombudsman.org.uk>
Hi,
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Nov 7, 2011 at 5:58 PM
Subject: Complaint about Council tax complaint/Fwd: Your housing benefit enquiry <<#22175-137133#>>
To: Liverpool Direct <liverpool.direct@liverpool.
Cc: Phso Enquiries <phso.enquiries@ombudsman.org.
Hi,
The letter was largely rubbish, I think I have to say.
What counts is when I get aware of what Income Support is.
I have been self-employed and I haven’t had a fixed monthly income, so I couldn’t tell you about how much I’d earn, right away.
This with just saying ‘out of date’, is like something Balderick in Black Adder would have said.
Please don’t f*ck around, Norwegians hate being treated like that, and you are in the EU now, eighter you like it or not.
If you don’t like it then have a go at your politicians instead of having a go at normal people.
I’ve also contacted you about Income Support earlier, in 2010, but then you didn’t reply at all, you just moved my debt back from the Bailiff, or at least part of the debt, since you have kept my dept on one Bailiff account and one secret account it seems.
2.
But I called you in November 2008 about this, so you are clearly lieing.
You moved my debt, to be withdrawn, from my Jobseekers Allowance, in 2010, but you didn’t put all the debt, on that account.
When I moved from Liverpool, to Sunderland, earlier this year, then suddently around £500 more debt, turned up.
This means someone have messed with my Council Tax-account, I think.
Is Balderick from Black Adder working for you?
From: Liverpool Direct <Liverpool.Direct@
Date: Tue, Oct 18, 2011 at 8:07 PM
Subject: Your housing benefit enquiry <<#22175-137133#>>
To: eribsskog@gmail.com
Please include your unique reference number in all email communication.
Dear Mr. Ribsskog,
Thank you for your e-mail about housing benefit.
I have forwarded the details to the benefits service. They will respond to you as soon as possible.
Would you prefer to receive your council tax bill via e-mail? Go to www.liverpool.gov.uk and complete the easy online registration form.
— Original Message —
From: Erik Ribsskog <eribsskog@gmail.com>
Received: 18/10/11 15:28:14 o’clock BST
To: Liverpool Direct <Liverpool.Direct@liverpool.
Subject: Re: Complaint/Fwd: Case ID – 11012993
thank you very much for your reply!
Is it any way I can please get these money now, since I have arrears now, with a lot of companies, dating back from the time I worked as Self Employed.
Thanks in advance for any help!
Best regards,
Erik Ribsskog
Your unique reference number is: 137133
Dear Mr Ribsskog.
Thank you for your e-mail about your council tax complaint.
Would you prefer to receive your council tax bill via e-mail? Go to www.liverpool.gov.uk and complete the easy online registration form.
From: Erik Ribsskog <eribsskog@gmail.com>
Received: 17/10/11 15:12:42 o’clock BST
To: Liverpool Direct <liverpool.direct@liverpool.
CC:Phso Enquiries <phso.enquiries@ombudsman.org.
Subject: Complaint/Fwd: Case ID – 11012993
the Council are charging me for Council-tax, (around £511), which I’ve paid to Jacobs Bailiff, in Birkenhead, (like the Council asked me to).
Regards,
Erik Ribsskog
———- Forwarded message ———-
From: Angie Lecuyer <A.Lecuyer@lgo.org.uk>
Date: Mon, Oct 17, 2011 at 9:45 AM
Subject: RE: Case ID – 11012993
To: “eribsskog@gmail.com” <eribsskog@gmail.com>
Sent: 14 October 2011 14:55
To: LGOAT Mailbox
Cc: Phso Enquiries
Subject: Re: Case ID – 11012993
Are you aware of that the Parliamentary Ombudsman refered me to the LGO?
Erik Ribsskog
13 October 2011
Our ref: 11 012 993
(Please quote our reference when contacting us)
Dear Mr Ribsskog,
Thank you for your complaint against Liverpool City Council (the “Council”).
The law says that, before investigating a complaint, the Ombudsman must normally be satisfied that the Council knows about the complaint and has been given the opportunity to investigate and to reply. Usually, you need to put your complaint through all stages of the Council ’s own complaints process before the Ombudsman can look at it. The attached fact sheet explains this in greater detail.
From the information you have provided it is not clear whether your complaint has been through the Council ’s complaints process. If you have not yet done so, I suggest that you now make a formal complaint, in writing, to the chief executive of the Council. If you are still dissatisfied at the end of the process, you may complain to the Ombudsman.
If you feel that your complaint has already completed the Council ’s complaints process, please call the Advice Team on the number above. It would help if you have with you the Council ’s written response to your complaint when you call as our Adviser will ask you some questions about what the letter says.
I hope this is of assistance. If we do not hear from you, we will assume that you will make a complaint to the Council, and we will not contact you again.
Yours sincerely
Angie LecuyerCustomer Service Adviser
NOTICE – This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.
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15 February 2013
Our ref: 12 019 055
(Please quote our reference when contacting us)
Dear Mr Ribsskog,
I have not accused you of committing a crime. I have asked repeatedly if you could confirm whether or not you have made a claim for the back dated benefit. As previously explained, my reason for asking this is because you may have a right to appeal if you have made an actual claim and had a formal decision. So far you have refused to answer this question so I am unable to offer the appropriate advice.
I cannot assist you if you are unable to answer questions or keep sending us information about a complaint with the Job Centre from 2011. Please feel free to contact the Parliamentary Ombudsman but as they do not deal with complaints about councils it is unlikely that they will be able to assist you.
Yours sincerely
Katherine Jordan
Intake Team Leader
NOTICE - This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.