Ref 13546692
Dear Mr Ribsskog,
Thank you for your email addressed to the Chief Executive’s Office, to which I have been asked to reply.
I was very sorry to learn of the problems you encountered when trying to enter the Tesco Metro store in County Road, Liverpool recently. I can appreciate how intimidating this must have been.
Unfortunately, our security staff are on duty to protect the staff and stock in the store, and while we do watch the boys when they come in to the car park, it is very hard for the security staff and Managers to move them on. I have spoken to the new store
Manager, Colin Richardson and he is aware of the problem. The police are also aware of the youths congregating at the store, and hopefully any disruptions are kept to a minimum.
I have also spoken to Colin with regards to the baskets, and while some of the baskets were inherited with the store, they are all in good condition and maintained on a daily basis. Colin has asked me to pass on his apologies for any inconvenience caused with
regards to the different size of baskets and he will speak with the Checkout Manager to see that they are regularly tidied up.
Unfortunately, there are no plans at present to have the store extended, however I have passed your comments on to the store Director for future reference.
Many thanks for bringing these issues to the attention of the Chief Executive's Office, and allowing us the opportunity to address these with the store.
Kind regards,
Elizabeth Johnston
Customer Service Executive
……………… Original Message ………………
To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com
Received: 19/08/2012
Subject: Complaint
Hi,
I've earlier complained about your shops in Liverpool City Centre,
Sunderland and Fairfield, and I've now moved back to Walton, and the
Summerfield-shop has become a Tesco Metro.
I don't really like your custommer-support who doesn't let me escalate,
etc., so I have waited very long, before I've sent a complaint, but now I
think I have to complain anyway.
Today, (18/8), at around 9 PM, I went to Tesco Walton.
Five or six boys on bikes obstructed my way, when I went in to the shop.
The security-guard just stood there, a few meters away, and he didn't tell
the boys-crowd to make passage for the custommers.
So I had to kick some cartoon laying on the ground, to make a noise, to try
to make the boys move their bikes.
Why does the security-guard get his pay?
To just stand there looking at boys-crowds obstructing the custommers, like
an idiot?
There was even a boy looking at me through the window when I picked up a
basket there.
Tesco was invaded by bike-boys, and the security-guard just stood there
like an idiot, and didn't try to break up the congestion.
Also, this shop has two types of baskets.
Half of the baskets are Sommerfield-baskets, and half of them are
Tesco-baskets.
So there's always a caos, in the check-out, since these baskets don't mix.
So always untidy basket-piles at the check-out.
I've worked as a Shop Manager, and know these baskets aren't that expensive.
In the chain I worked in, a company came once a year or so, to wash baskets.
Something unheard of in Tesco, I think, because some of these baskets are
really dirty and greasy etc.
Also, the ailes in this Tesco are to long and to narrow.
It's always a congestion everywhere.
I wish this shop could have been more like the Sainsbury's-shop, in Rice
Lane.
It's really a much better shop in almost every way.
Except for that the prices are a bit lower at Tesco for nudles, etc.
Also, no self-service check-outs, in this shop, which other Tesco Metro has.
It's fine with a Tesco Metro, but here you have put a Tesco Metro into an
ordinary Sommerfields-shop, I think, and it doesn't really fit in.
So custommers get stressed shopping in this shop, I think.
How about making it bigger?
Erik Ribsskog
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