Dear Mr Ribsskog
Thank you for your e-mail, which I have added to our record of your enquiry.
I can confirm until you have completed the University’s internal complaints procedure the OIA is unable to become involved in a review. Accordingly, there is no need for you
to send further information to the OIA at this stage.
Yours sincerely
Timothy Cadd
Enquiries Team Leader
Office of the Independent Adjudicator for Higher Education
Third Floor
Kings Reach
38-50 Kings Road
READING
RG1 3AA
Tel: 0118 959 9813
www.oiahe.org.uk
Twitter:
http://twitter.com/oiahe
This message is confidential and may be legally privileged. If you are not the intended recipient, you should not copy or disclose this message to anyone but should
kindly notify the sender and delete the message. Neither the OIA nor the sender accepts any responsibility for viruses and it is your responsibility to scan this email and any attachments. Calls to this Office may be monitored or recorded for quality control
and training purposes.
The OIA is a charity, registered in England & Wales under number 1141289, and a company limited by guarantee, registered in England & Wales under number 4823842.
Registered Office: Third Floor, Kings Reach, 38-50 Kings Road, Reading, RG1 3AA, United Kingdom
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 03 August 2012 06:29
To: student.helpline@sunderland.ac.uk
Cc: Enquiries
Subject: Complaint/Fwd: Complaint against the University of Sunderland/Fwd: Reminder/Fwd: Complaint against University of Sunderland
Hi,
I really didn't want to contact you now, after the horrible way you treated me, last automn.
I was dragged out of bed, (not litterary, but by some messenger on my door, a mornning), before I could shave, I was dragged to a meeting.
I lived at university campus, at Clanny House.
I had gotten a letter from the University of Sunderland, confirming that I was going to have a meeting around freshers week, regarding studies in History.
In the horrible meeting you said the letter had a typo.
And you punished me for your error, and threw me out.
You had also contacted the Police who drove me to Sunderland Council, after arresting me.
They talked to the staff there, and got me put in a though hostel for people on probition, etc.
Where the landlady said they were 'very though and very friendly'.
I want compensation for being treated like the Jews in Nazi-Germany.
I follow the advice from IOAHE and send this compaint.
I also wonder, why can't I have documentation on the TROFL-test, I took in 2004, where I got the best grade?
You say you don't keep these files.
I've learned about how important documentation is at your university, so I think it's odd that you don't do this like you 'preach', and keep documentation.
I think you must be lying.
It's like Hitler run your university, I think.
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Jul 2, 2012 at 1:02 PM
Subject: Re: Complaint against the University of Sunderland/Fwd: Reminder/Fwd: Complaint against University of Sunderland
To: Enquiries <enquiries@oiahe.org.uk>
Hi,
there's no way I'm going to contact the University of Sunderland again after the unsiviliced way they treated me.
Where the victims of the Holocaust asked to contact the German Nazi-party with a written complaint if they survived WW2?
If you can't help me with this I have to try to get a lawyer or something to look at it if I get more founds.
On Mon, Jul 2, 2012 at 10:39 AM, Enquiries <enquiries@oiahe.org.uk> wrote:
Dear Mr Ribsskog
Thank you for contacting us.
The OIA was established to independently review complaints from individual students affected by an act or omission of a university. I am afraid that because we are an independent body we cannot
offer students assistance, give advice, or intervene on their behalf. We are not a regulator but we look at complaints from students who have already completed the internal complaint/appeal procedures of the University in question. Once the internal complaint/appeal
procedures of the University have been completed the University should then issue the student with a Completion of Procedures Letter. The Completion of Procedures Letter should state the University’s final decision on the matter and refer the student to the
OIA.
If you want to find out how to make a formal complaint at your University regarding the problems you have faced, we suggest you look for the complaints procedure on the University’s website
or your Student’s Handbook. You may also wish to contact your Students’ Union for advice.
If you decide to bring a complaint to us after you have been through the University's complaint procedures you should complete our OIA Complaint Form, which you can find here:
http://www.oiahe.org.uk/making-a-complaint-to-the-oia/oia-complaint-form.aspx, and send it to us together with a copy of your Completion of Procedures Letter. Under our Rules we must receive a completed Complaint Form within three months from the date of
the Completion of Procedures Letter. If you do not receive a Completion of Procedures Letter please write to the University and ask for one.
Please note that our procedures can be very lengthy and our cases often take over six months to be resolved. For further information on the OIA please follow the link to our 'Introduction
to the OIA' leaflet:
http://www.oiahe.org.uk/media/42715/oia_intro_leaflet_16pp.pdf.
I am sorry we cannot help you any further at this stage.
Regards
OIA Enquiries Team
Office of the Independent Adjudicator for Higher Education,
Third Floor,
Kings Reach,
38-50 Kings Road,
READING,
RG1 3AA
Tel: 0118 959 9813
www.oiahe.org.uk
Twitter:
http://twitter.com/oiahe
This message is confidential and may be legally privileged. If you are not the intended recipient, you should not copy or disclose this message to anyone but should kindly notify the sender
and delete the message. Neither the OIA nor the sender accepts any responsibility for viruses and it is your responsibility to scan this email and any attachments. Calls to this Office may be monitored or recorded for quality control and training purposes.
The OIA is a charity, registered in England & Wales under number 1141289, and a company limited by guarantee, registered in England & Wales under number 4823842. Registered Office: Third Floor,
Kings Reach, 38-50 Kings Road, Reading, RG1 3AA, United Kingdom
From: Erik
Ribsskog [mailto:eribsskog@gmail.com]
Sent: 28 June 2012 16:36
To: Enquiries
Subject: Complaint against the University of Sunderland/Fwd: Reminder/Fwd: Complaint against University of Sunderland
Hi,
I've been adviced to contact your organisation about this case.
I wanted to complain about and warn, that the University of Sunderland, have no respect for agreements they make, with students, and that the just throw students out, like if they were nazis.
The University of Sunderland also co-operate with the Police, when they throw students out in this Gestapo-ish way, even if they haven't done anything wrong.
I was woken in the morning by a university-staff, who insisted on me going on a meeting right away, and in the meeting with two other staff at Clanny House, I was told to move out, even if I had an agreement I could study History there for the academic year
that ended this month.
But this was paid no respect to and Police then drove me to Sunderland Council and persuaded them to send me to a hostel, which the landlady said was 'very though and very friendly'.
The university also banned me from using the university-library etc., I was told in a letter a Police officer gave me at the hostel.
Later I was thrown out of the hostel for having some garbage on my floor, during an un-anounced inspection, where they wanted to know the MAC-address for my computer.
I had some garbage on the floor, but there wasn't litter-bins in the rooms.
So the hostel was also like nazis, I think I have to say.
If you have to have your room perfect at all times then they are nazi-ish I think.
And I had to walk around in Newcastle all night, before I could get on a bus to Liverpool, the day I was thrown out the second time, in Sunderland, in January.
And this was all started by the University of Sunderland, who just threw me out, (in a horrible way), when I was supposed to study there, for the reason that I hadn't gone to a meeting, about my studies, but the University had written the wrong month on the
letter, so I thought the meeting was in September and not August.
(Since it said September on the letter).
But then they threw me out in August with the excuse that 'September', (on the letter), had been a 'typo'.
But if it was a typo, then it was their fault.
Since they wrote the letter.
So they threw me out because of something that was their fault!
So this was like something that could only happen in Hell, and not at a civilised, academic institution.
So this I wanted very much to complain about.
Because this was so uncivilised and un-academic that it should be cleaned up, I think, so that things like this don't happen to other students there, in August or September this year, and so on.
I hope you agree with me about this!
Yours sincerely,
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Jun 28, 2012 at 4:16 PM
Subject: Re: Reminder/Fwd: Complaint against University of Sunderland
To: "Odell, Sandra" <sandra.odell@ntu.ac.uk>
Hi,
ok, this has already been at a high level, at the University of Sunderland.
And I didn't think they treated me fine.
I was even banned from the university library, after they first threw me out, like nazis, (I think I have to say), and co-operated with the Police to send me to a 'very though' hostel, like the Landlady there said they were.
So I think the University of Sunderland participated in hostile power-abuse and tried to use the hostel-guys to use corporal punishment against me.
So I'll definetly not sent it back to the University, but I'll rather send it to the Adjudicator you mentioned in your e-mail.
Thank you very much for the reply!
Best regards,
Erik Ribsskog
On Thu, Jun 28, 2012 at 4:01 PM, Odell, Sandra <sandra.odell@ntu.ac.uk> wrote:
Dear Mr Ribsskog
Thank you for your email. Unfortunately I do not think that the Joint University Council are able
to help with your complaint. Your initial complaint should be made with the University of Sunderland. In addition, you may want to contact the Office of Independent Adjudicators:
http://www.oiahe.org.uk/. The OIA offer a free service to look at individual complaints against Higher Education Institutions in England and Wales.
I hope you find the website useful.
Yours sincerely
Sandra Odell
Sandra Odell
JUC Secretary
College Research Support Team, Business, Law & Social Sciences Nottingham Trent University, Nottingham,
NG1 4BU
Direct Tel: +44 (0)115 848 8117
Location: Chaucer Room 4704
E-mail: Sandra.Odell@ntu.ac.uk
Website: www.ntu.ac.uk
From: Erik
Ribsskog [mailto:eribsskog@gmail.com]
Sent: 28 June 2012 15:40
To: Odell, Sandra
Subject: Reminder/Fwd: Complaint against University of Sunderland
Hi,
I can't see that I've recieved an answer to this e-mail, so I thought I could try to send a reminder about this.
Hope this is alright!
Yours sincerely,
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Jun 1, 2012 at 8:35 PM
Subject: Complaint against University of Sunderland
To: Sandra.Odell@ntu.ac.uk
Hi,
I wanted to complain about that I was throuwn out of the University of Sunderland, Clanny House, last August, after they wrote a typo in a letter, (like they said), and threw me
out, like if they were nazi's.
They cooperated with the Police who chatted with the Sunderland Council and got me sent to a very though hostel.
I don't think the University can first agree that I can study there and then throw me out like that.
I studied at their Faculty of Applied Sciences, in 2004/05, and was meant to eighter continue those studies or study History.
Some days later the Police went on my door at the hostel and gave me a letter from one of the managers at the University who said I couldn't go to their property any longer.
I also got the best result, on the language-test, in 2004, (a TOEFL-test, I had to take, since I'm from Norway), but this the University of Sunderland don't want to let me have
a document proving.
So I think the University is hostile against me for some reason.
So I wanted to complain about this.
Yours sincerely,
Erik Ribsskog
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