PS.
Her er selve klagen:
Hi,
today it was also poor custommer-support, at Lidl.
I’ve worked at Coop and ICA, in Norway as Food Shop Employee and Manager for fifteen years.
I have a new card from PayPal, since I run some web-shops, and I tried it today, and it worked at Home Bargains, but not at Lidl.
Then the cashier, (a young man from Spain, or something, I think), told me I couldn’t use credit-cards, after I’d typed my PIN.
Then I gave him three punds.
Since I didn’t hear exactly what the price was, since he isn’t British, he speaks a bit unclear perhaps.
The sub-total was really £2.47.
And I gave him a two pound coin and two fifty pence-coins.
Since I just heard two pounds *something*.
Then the cashier didn’t get the cash-register to work.
He asked me if I had a debit-card.
Even if I’d given him three pounds.
Which I thought was a bit personal.
Are the cashiers supposed to ask if I have a debit-card, if I have given him cash?
I thought that was a bit inpolite.
And to top it up, this cashier only gave me 3 pence back, so I had to complain, to get 50 pence more back, (since I gave him 3 punds and the sub-total was £2.47).
So it seems like the cashier tried to steal to me.
And he didn’t appologise!
He just gave me the 50-pence coin.
This is the same cashier that earlier has asked me, if a 2 liter bottle of orange-soda was mine.
(Which I think must have belonged to the custommer in front of me, in the queue).
After I explained it wasn’t mine, he just put the bottle aside, and didn’t run after the customer who had forgot the bottle.
I also think Lidl should have opened a new check-out, while this cash-register was ‘frozen’ like the cashier told his manager.
I’ve worked in a budget-chain called Rimi, in Norway, for 12-13 years, and I use to work as a cashier myself, the first of these years, so I think the cashier should have called for å new check-out, on the calling, while he had problems.
Because if the cashier get stressed, then it’s going to be much more probable that he makes mistakes, and threat the custommers with poor custommer-support.
I think your cashiers in this shop stress to much, like they are afraid to call on a new check-out to open.
I almost always get poor custommer-support in this shop.
The numbers on my receipt are: 1063 – 023385/02.
Haven’t heard anything about the complaint I sent you the other day, also regarding poor custommer-support, from an other new cashier there.
Regars,
Erik Ribsskog
PS 2.
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