Dear Mr Ribsskog
Thank you for your reply.
Both of the issues you raise have been resolved, so I am unable to escalate your complaint any further.
Therefore, we will regrettably not be corresponding any further regarding these matters.
Thank you once more for taking the time to write to us.
Kind Regards
Ryan Fitzpatrick
Customer Service Executive
![Tesco Logo]()
……………… Original Message ………………
To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com
Received: 17/02/2012
Subject: Update/Fwd: Email to Chief Executive's office ref.11922637
Hi,
I wanted to escalate to your line-manager.
And I wanted to complain about that you sent the voucher to the wrong
address.
Also I wanted to complain about that Tesco Bridges Sunderland updated their
bank-machines, during the opening-hours.
Sorry if I'm direct, but I think it should be obvious, that when I mention
that I want to escalate, then I mean to escalate to your line-manager.
Regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Feb 17, 2012 at 3:32 PM
Subject: Re: Email to Chief Executive's office ref.11922637
To: ceo.customerservice@tesco.co.uk
Hi,
well I'm sure you have a line-manager even you have contacted a Store
Manager.
I think you're just full of lies, to be honest.
Erik Ribsskog
On Fri, Feb 17, 2012 at 3:24 PM, <ceo.customerservice@tesco.co.uk> wrote:
> **
> Dear Mr Ribsskog
>
> Thank you once more for your reply. I apologise for the delay in my
> response.
>
> As previously advised, I have discussed the issue with the Store Manager,
> and am satisfied by his response that there should no longer be any issue
> when using the checkout.
>
> As such, it is not possible to escalate this matter, and I am regrettably
> unable to advise you any further.
>
> Please accept my apologies for any further disappointment caused.
>
> Thank you for taking the time to write to our Chief Executive’s office.
>
>
> Kind Regards
>
>
> Ryan Fitzpatrick
> Customer Service Executive
>
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 09/02/2012
>
>
>
> Subject: Re: Email to Chief Executive's office ref.11922637
>
> Hi,
>
> I think you have ignored that I asked to please escalate this.
>
> I really want to escalate this, because I remember also a problem earlier.
>
> After I told you I'd moved to Sunderland, you just sent a voucher to my old
> address in Liverpool.
>
> So I think I want a manager to have look at this, if that's ok.
>
> I'm not really confident about that the replies I get aren't just made up.
>
> So I want a manager to have a look at please.
>
> Hope this is alright!
>
> Yours sincerely,
>
> Erik Ribsskog
>
>
> On Thu, Feb 9, 2012 at 9:24 AM, <ceo.customerservice@tesco.co.uk> wrote:
>
> > **
> > Dear Mr Ribsskog
> >
> > Thank you for your reply. I apologise for any confusion caused by my
> reply.
> >
> > I did not state that the system was updated during opening hours, but
> that
> > a recent system upgrade caused some problems with respect to
> transactions.
> >
> > As the Store Manager advises, this error has been resolved, and I am
> > satisfied this is the case. I do trust a similar situation will not occur
> > again.
> >
> >
> > Thank you once more for taking the time to write to our Chief Executive's
> > office.
> >
> > Kind Regards
> >
> >
> > Ryan Fitzpatrick
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > ……………… Original Message ………………
> >
> > To: ceo.customerservice@tesco.co.uk
> > From: eribsskog@gmail.com
> > Received: 07/02/2012
> >
> >
> >
> > Subject: Re: Email to Chief Executive's office ref.11922637
> >
> > Hi,
> >
> > I don't buy this.
> >
> > As an IT-graduate I don't understand why Tesco update their systems
> during
> > opening hours.
> >
> > This seems unlikely to me, I think it's like you've just made up an
> excuse.
> >
> > I wanted to escalate this complaint please.
> >
> > Erik Ribsskog
> >
> >
> > On Tue, Feb 7, 2012 at 12:11 PM, <ceo.customerservice@tesco.co.uk>
> wrote:
> >
> > > **
> > > Dear Mr Ribsskog
> > >
> > > Thank you once more for your patience and understanding while I have
> > > investigated these matters. I apologise for the delay in my reply.
> > >
> > > With respect to the error which occurred at the Sunderland store, Peter
> > > Shaw, the Store Manager, has advised that this occurred because of a
> > system
> > > upgrade. He has assured me that the issue has since been resolved, and
> is
> > > confident a similar situation will not occur again.
> > >
> > > Regarding members of staff not wearing uniform in our Liverpool One
> > store,
> > > I have informed the Store Manager, Andy Deignan. It has not been
> possible
> > > to trace the member of staff concerned, but appropriate action will be
> > > taken to ensure staff members are fully aware of our uniform policy.
> > >
> > > I trust this response will resolve both matters to your satisfaction.
> > >
> > > Thank you once more for taking the time to write to our Chief
> Executive’s
> > > office.
> > >
> > > Kind Regards
> > >
> > >
> > > Ryan Fitzpatrick
> > > Customer Service Executive
> > >
> > > [image: Tesco Logo]
> > >
> > > ……………… Original Message ………………
> > >
> > > To: ceo.customerservice@tesco.co.uk
> > > From: eribsskog@gmail.com
> > > Received: 26/01/2012
> > >
> > >
> > >
> > > Subject: Re: Email to Chief Executive's office ref.11922637
> > >
> > > Hi,
> > >
> > > thanks for your reply!
> > >
> > > It's really not my business I guess, but I'm just curious since I used
> to
> > > work as a Shop Manager.
> > >
> > > So this is kind of my field then.
> > >
> > > And it can also be a bit strange, as a customer, in a food-shop, if the
> > > staff are wearing private clothes, I think.
> > >
> > > One would expect them to wear a uniform, or else one sometimes can't be
> > > sure if it is Tesco-staff or an imposter, who is talking to you, in the
> > > shop.
> > >
> > > Thanks again for the reply!
> > >
> > > Best regards,
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On Thu, Jan 26, 2012 at 11:05 AM, <ceo.customerservice@tesco.co.uk>
> > wrote:
> > >
> > > > **
> > > > Dear Mr Ribsskog
> > > >
> > > > Thank you for your response.
> > > >
> > > > I was sorry to learn that you have noticed members of staff wearing
> > > > private clothing in our Liverpool One store. Please accept my
> apologies
> > > for
> > > > any disappointment caused.
> > > >
> > > > Please be assured that I am investigating this matter also, and will
> be
> > > > back in touch with an update shortly.
> > > >
> > > > Thank you once more for your patience in the meantime.
> > > >
> > > > Kind Regards
> > > >
> > > >
> > > > Ryan Fitzpatrick
> > > > Customer Service Executive
> > > >
> > > > [image: Tesco Logo]
> > > >
> > > > ……………… Original Message ………………
> > > >
> > > > To: ceo.customerservice@tesco.co.uk
> > > > From: eribsskog@gmail.com
> > > > Received: 21/01/2012
> > > >
> > > >
> > > > Subject: Fwd: Update/Fwd: Email to Chief Executive's office
> > ref.11922637
> > > >
> > > > Hi,
> > > >
> > > > by the way.
> > > >
> > > > (Since I have your e-mail address).
> > > >
> > > > I was at Tesco Supershop Liverpool One today.
> > > >
> > > > And I paid in the automated check-outs, (as usual).
> > > >
> > > > And the woman there, (around 20 years old, I think).
> > > >
> > > > She wasn't wearing a Tesco-uniform.
> > > >
> > > > I'm used to working as a Shop Manager in Norway, (in the chain Rimi),
> > so
> > > I
> > > > wondered a bit about this.
> > > >
> > > > Because in Rimi we had to wear Rimi-uniforms.
> > > >
> > > > (Except on Rimi Karlsrud, in Oslo, at Christmas, when Magne Winnem
> was
> > > > manager there.
> > > >
> > > > They were supposed to dress in fine-looking private clothes, on
> > > Christmas,
> > > > I remember).
> > > >
> > > > How is this at Tesco, I was wondering.
> > > >
> > > > I sometimes see Tesco-staff in Liverpool wearing private clothes.
> > > >
> > > > This seems a bit odd to me. so I thought I'd just ask out of
> curiosity,
> > > > while I was contacting you.
> > > >
> > > > Hope this is alright!
> > > >
> > > > Yours sincerely,
> > > >
> > > > Erik Ribsskog
> > > >
> > > >
> > > > ———- Forwarded message ———-
> > > > From: Erik Ribsskog <eribsskog@gmail.com>
> > > > Date: Tue, Jan 17, 2012 at 12:07 PM
> > > > Subject: Update/Fwd: Email to Chief Executive's office ref.11922637
> > > > To: ceo.customerservice@tesco.co.uk
> > > >
> > > >
> > > > Hi,
> > > >
> > > > sorry, the date should be 7/1.
> > > >
> > > > Regards,
> > > >
> > > > Erik Ribsskog
> > > >
> > > >
> > > > ———- Forwarded message ———-
> > > > From: Erik Ribsskog <eribsskog@gmail.com>
> > > > Date: Tue, Jan 17, 2012 at 12:03 PM
> > > > Subject: Re: Email to Chief Executive's office ref.11922637
> > > > To: ceo.customerservice@tesco.co.uk
> > > >
> > > >
> > > > Hi,
> > > >
> > > > the date of the transaction was Saturday 14/1.
> > > >
> > > > And the amount was: £1.37.
> > > >
> > > > I shopped in one of the automated check-outs.
> > > >
> > > > It was in the afternoon.
> > > >
> > > > I used my RBS-card, when I paid, so I think that RBS probably would
> > know
> > > > the time of this transaction, etc., in more detail.
> > > >
> > > > Best regards,
> > > >
> > > > Erik Ribsskog
> > > >
> > > >
> > > >
> > > > On Tue, Jan 17, 2012 at 11:53 AM, <ceo.customerservice@tesco.co.uk>
> > > wrote:
> > > >
> > > > > **
> > > > > Dear Mr Ribsskog
> > > > >
> > > > > Thank you for your reply. I appreciate that you do not have the
> > > relevant
> > > > > details to hand at present.
> > > > >
> > > > > You may forward the transaction details to me at your own
> > convenience,
> > > > and
> > > > > I will duly ask the Store Manager to investigate.
> > > > >
> > > > > Thank you once more for taking the time to write to our Chief
> > > Executive's
> > > > > office. I look forward to your reply.
> > > > >
> > > > >
> > > > > Kind Regards
> > > > >
> > > > >
> > > > > Ryan Fitzpatrick
> > > > > Customer Service Executive
> > > > >
> > > > > [image: Tesco Logo]
> > > > >
> > > > > ……………… Original Message ………………
> > > > >
> > > > > To: ceo.customerservice@tesco.co.uk
> > > > > From: eribsskog@gmail.com
> > > > > Received: 13/01/2012
> > > > >
> > > > >
> > > > >
> > > > > Subject: Re: Email to Chief Executive's office ref.11922637
> > > >
This is a confidential email. Tesco may monitor and record all emails. The views expressed in this email are those of the sender and not Tesco.
Tesco Stores Limited
Company Number: 519500
Registered in England
Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL
VAT Registration Number: GB 220 4302 31
