> **
> Dear Mr Ribsskog
>
> Thank you once more for your patience and understanding while I have
> investigated these matters. I apologise for the delay in my reply.
>
> With respect to the error which occurred at the Sunderland store, Peter
> Shaw, the Store Manager, has advised that this occurred because of a system
> upgrade. He has assured me that the issue has since been resolved, and is
> confident a similar situation will not occur again.
>
> Regarding members of staff not wearing uniform in our Liverpool One store,
> I have informed the Store Manager, Andy Deignan. It has not been possible
> to trace the member of staff concerned, but appropriate action will be
> taken to ensure staff members are fully aware of our uniform policy.
>
> I trust this response will resolve both matters to your satisfaction.
>
> Thank you once more for taking the time to write to our Chief Executive’s
> office.
>
> Kind Regards
>
>
> Ryan Fitzpatrick
> Customer Service Executive
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 26/01/2012
>
>
>
> Subject: Re: Email to Chief Executive's office ref.11922637
>
> Hi,
>
> thanks for your reply!
>
> It's really not my business I guess, but I'm just curious since I used to
> work as a Shop Manager.
>
> So this is kind of my field then.
>
> And it can also be a bit strange, as a customer, in a food-shop, if the
> staff are wearing private clothes, I think.
>
> One would expect them to wear a uniform, or else one sometimes can't be
> sure if it is Tesco-staff or an imposter, who is talking to you, in the
> shop.
>
> Thanks again for the reply!
>
> Best regards,
>
> Erik Ribsskog
>
>
> On Thu, Jan 26, 2012 at 11:05 AM, <ceo.customerservice@tesco.co.uk> wrote:
>
> > **
> > Dear Mr Ribsskog
> >
> > Thank you for your response.
> >
> > I was sorry to learn that you have noticed members of staff wearing
> > private clothing in our Liverpool One store. Please accept my apologies
> for
> > any disappointment caused.
> >
> > Please be assured that I am investigating this matter also, and will be
> > back in touch with an update shortly.
> >
> > Thank you once more for your patience in the meantime.
> >
> > Kind Regards
> >
> >
> > Ryan Fitzpatrick
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > ……………… Original Message ………………
> >
> > To: ceo.customerservice@tesco.co.uk
> > From: eribsskog@gmail.com
> > Received: 21/01/2012
> >
> >
> > Subject: Fwd: Update/Fwd: Email to Chief Executive's office ref.11922637
> >
> > Hi,
> >
> > by the way.
> >
> > (Since I have your e-mail address).
> >
> > I was at Tesco Supershop Liverpool One today.
> >
> > And I paid in the automated check-outs, (as usual).
> >
> > And the woman there, (around 20 years old, I think).
> >
> > She wasn't wearing a Tesco-uniform.
> >
> > I'm used to working as a Shop Manager in Norway, (in the chain Rimi), so
> I
> > wondered a bit about this.
> >
> > Because in Rimi we had to wear Rimi-uniforms.
> >
> > (Except on Rimi Karlsrud, in Oslo, at Christmas, when Magne Winnem was
> > manager there.
> >
> > They were supposed to dress in fine-looking private clothes, on
> Christmas,
> > I remember).
> >
> > How is this at Tesco, I was wondering.
> >
> > I sometimes see Tesco-staff in Liverpool wearing private clothes.
> >
> > This seems a bit odd to me. so I thought I'd just ask out of curiosity,
> > while I was contacting you.
> >
> > Hope this is alright!
> >
> > Yours sincerely,
> >
> > Erik Ribsskog
> >
> >
> > ———- Forwarded message ———-
> > From: Erik Ribsskog <eribsskog@gmail.com>
> > Date: Tue, Jan 17, 2012 at 12:07 PM
> > Subject: Update/Fwd: Email to Chief Executive's office ref.11922637
> > To: ceo.customerservice@tesco.co.uk
> >
> >
> > Hi,
> >
> > sorry, the date should be 7/1.
> >
> > Regards,
> >
> > Erik Ribsskog
> >
> >
> > ———- Forwarded message ———-
> > From: Erik Ribsskog <eribsskog@gmail.com>
> > Date: Tue, Jan 17, 2012 at 12:03 PM
> > Subject: Re: Email to Chief Executive's office ref.11922637
> > To: ceo.customerservice@tesco.co.uk
> >
> >
> > Hi,
> >
> > the date of the transaction was Saturday 14/1.
> >
> > And the amount was: £1.37.
> >
> > I shopped in one of the automated check-outs.
> >
> > It was in the afternoon.
> >
> > I used my RBS-card, when I paid, so I think that RBS probably would know
> > the time of this transaction, etc., in more detail.
> >
> > Best regards,
> >
> > Erik Ribsskog
> >
> >
> >
> > On Tue, Jan 17, 2012 at 11:53 AM, <ceo.customerservice@tesco.co.uk>
> wrote:
> >
> > > **
> > > Dear Mr Ribsskog
> > >
> > > Thank you for your reply. I appreciate that you do not have the
> relevant
> > > details to hand at present.
> > >
> > > You may forward the transaction details to me at your own convenience,
> > and
> > > I will duly ask the Store Manager to investigate.
> > >
> > > Thank you once more for taking the time to write to our Chief
> Executive's
> > > office. I look forward to your reply.
> > >
> > >
> > > Kind Regards
> > >
> > >
> > > Ryan Fitzpatrick
> > > Customer Service Executive
> > >
> > > [image: Tesco Logo]
> > >
> > > ……………… Original Message ………………
> > >
> > > To: ceo.customerservice@tesco.co.uk
> > > From: eribsskog@gmail.com
> > > Received: 13/01/2012
> > >
> > >
> > >
> > > Subject: Re: Email to Chief Executive's office ref.11922637
> > >
> > > Hi,
> > >
> > > well I was thrown out from the hostell now so this could take some
> time.
> > >
> > > Regards,
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On 1/13/12, ceo.customerservice@tesco.co.uk
> > > <ceo.customerservice@tesco.co.uk> wrote:
> > > > Dear Mr Ribsskog
> > > >
> > > > Thank you for your response. I appreciate that you would like an
> > > explanation
> > > > as to why the fault occurred.
> > > >
> > > > To this end, I would be grateful if you could send me the transaction
> > > > details listed on your receipt.
> > > >
> > > > Upon receiving these details, I will ask the Store Manager to check
> the
> > > > specific transaction. Should he be able to ascertain what went wrong
> on
> > > this
> > > > occasion, I will advise you accordingly.
> > > >
> > > > Please accept my apologies for any further inconvenience this may
> > cause.
> > > >
> > > > Thank you once for taking the time and trouble to write to our Chief
> > > > Executive's office.
> > > >
> > > > Kind Regards
> > > >
> > > > Ryan Fitzpatrick
> > > > Customer Service Executive
> > > >
> > > > ……………… Original Message ………………
> > > >
> > > > To: ceo.customerservice@tesco.co.uk
> > > > From: eribsskog@gmail.com
> > > > Received: 12/01/2012
> > > >
> > > > Subject: Re: johan mjallby
> > > >
> > > > Hi,
> > > >
> > > > thank you for your e-mail.
> > > >
> > > > I think it also would be fine if you investigated what happened.
> > > >
> > > > I understand from working as a Shop Manager that the
> > > > bank-card-payment-machine-system isn't unique for Tesco Metro Bridges
> > > > Sunderland.
> > > >
> > > > But that this payment-system probably is the same around the UK, in
> > > Tesco,
> > > > (and probably other shops).
> > > >
> > > > It isn't any fun to suddently stand in the shop, and not being able
> to
> > > buy
> > > > food, even if one have money on one's bank-account.
> > > >
> > > > In this incident I had exactly the amount the goods costed.
> > > >
> > > > On my bank-account-balance.
> > > >
> > > > So I think that system could have a bug if one buy goods so that ones
> > > > balance is exactly £0.00 after one have paid.
> > > >
> > > > Then I suspect it could be a bug, on that system.
> > > >
> > > > Eigther that or you have a 'Bin Ladenish gnome' somewhere at Tesco or
> > RBS
> > > > who mess with payments.
> > > >
> > > > I also send a copy e-mail to RBS in case they know more about what
> > could
> > > > have caused the error.
> > > >
> > > > Thanks again for the help!
> > > >
> > > > Best regards,
> > > >
> > > > Erik Ribsskog
> > > >
> > > > On Thu, Jan 12, 2012 at 10:02 AM, <ceo.customerservice@tesco.co.uk>
> > > wrote:
> > > >
> > > >> **
> > > >> Dear Mr Ribsskog
> > > >>
> > > >> Thank you for your reply. I am grateful to you for providing your
> new
> > > >> address details.
> > > >>
> > > >> Please be assured that I have posted your Moneycard today. It should
> > > >> arrive within the next few days.
> > > >>
> > > >> I trust this will resolve the matter to your satisfaction.
> > > >>
> > > >> Thank you once more for taking the time and trouble to write to our
> > > Chief
> > > >> Executive's office.
> > > >>
> > > >>
> > > >> Kind Regards
> > > >>
> > > >>
> > > >> Ryan Fitzpatrick
> > > >> Customer Service Executive
> > > >>
> > > >>
> > > >> [image: Tesco Logo]
> > > >>
> > > >> ……………… Original Message ………………
> > > >>
> > > >> To: ceo.customerservice@tesco.co.uk
> > > >> From: eribsskog@gmail.com
> > > >> Received: 11/01/2012
> > > >>
> > > >>
> > > >>
> > > >> Subject: Re: Email to Chief Executive's office ref.11922637
> > > >>
> > > >> Hi,
> > > >>
> > > >> my new address is:
> > > >>
> > > >> Erik Ribsskog
> > > >> Azalea Lodge
> > > >> 1-2 Azalea Terracce North
> > > >> Sunderland
> > > >> SR2 7ES
> > > >>
> > > >> I overheard I was followed by some 'mafian', in Oslo, in 2003 and
> > 2004,
> > > >> and
> > > >> moved to the UK to study at the University of Sunderland, in 2004,
> but
> > > >> then
> > > >> I got problems with the study-loan-bank in Norway, and this lead
> > > >> eventually
> > > >> to that I went back to Norway, in 2005, and worked for free wit
