Jeg sendte en ny e-post til RBS

Dear Mr Ribsskog

Thank you for your further e-mail.

Please advise what refund you was going to receive and also the

department you have spoken with if possible.

Kind Regards

Chloe Bullock

Customer Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 31 January 2012 12:17

To: ~ RBS Customer

Relations

Cc: support@spexhost.com;

payment@spexhost.com

Subject: Re: RBS.co.uk Website:

Complaint

Hi,

well that isn't what I meant.

Also today my bank-account is over-drawn due to some problems when I paid

for my last web-site, from spex-host.

I was going to get a refund and a new bill.

Why do I get the new bill but not the refund?

Regards,

Erik Ribsskog

On Tue, Jan 31, 2012 at 10:34 AM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk>

wrote:

Dear Mr

Ribsskog

Thank you for your further

email. To confirm, your Debit card CAN be used at ATM's abroad that display

the Visa logo. In the UK your Debit Card can only be used at RBS group

ATM's.

Kind

regards

Miss Amy

Burgess

Customer Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 30 January 2012 16:01

To: ~ RBS Customer Relations

Cc:

gbrlo

Subject: Re: RBS.co.uk Website:

Complaint

Hi,

I now was at one of your branches in Liverpool.

And I was told that this with that I couldn't use my visa-card in all

cash-machines any longer was just that you messed with my bank-account.

I was offered to get my account switched back again so that I could use

it in other bank's cash-machines.

Why have you lied to me about this?

I don't think it's right that

I should accept being lied to like this.

Erik Ribsskog

On Fri, Oct 21, 2011 at 4:25 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

You may use your Visa Debit

Card abroad, wherever a Visa Logo is displayed. Charges apply for using your

debit card abroad.

Thank you

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October

2011 15:40

To: ~ RBS Customer Relations
Subject: Re: RBS.co.uk Website:

Complaint

Ok,

thanks very much!

What if I go abroad, (even if I can't afford it now).

Can I use the RBS-card on cashpoints abroad?

Thank you very much in advance for your reply!

Regards,

Erik Ribsskog

On Fri, Oct 21, 2011 at 3:36 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr

Ribsskog

You may use your Visa Debit card for a

point of sale in any retailers shop, which provide the Visa logo as

accepted.

You may also take cash out of any RBS,

NatWest, Ulster Bank cash machines. You may also access cash via a RBS

branch or over the counter at the Post

Office.

Regards

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October 2011 15:29

To: ~ RBS Customer Relations

Subject: Re:

RBS.co.uk Website:

Complaint

Hi ok,

can I use the RBS-card at Tesco and Aldi etc. now then?

Regards,

Erik Ribsskog

On Fri, Oct 21, 2011 at 3:23 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your

e-mail.

The Royal Bank of Scotland have made a decision to

simpilfy their
current accounts. All basic current accounts will

shortly be merged over
to an account called a basic

account.

All customers are being notified, if you require more

information please
call our Customer Services Team on 08457 24 24

24.

All account numbers and sort codes will stay the

same.

Kind Regards

Chloe Bullock
Case

Handler

—–Original Message—–
From: ~ eC&I Web

Team
Sent: 21 October 2011 15:04
To: ~ RBS Customer

Relations
Subject: RBS.co.uk Website: Complaint

This email

originates from the rbs.co.uk website. Please reply to this
message

within 2 working days.

RBS.co.uk Website: Complaint

field1 : You are

sending me text-messages that my bank-account will be
changed from a

current account to a basic account.

I have not initiated

this.

What's going on, I was wondering.

Erik

Ribsskog

Type of feedback : complaint

Area feedback

relates to : other

Are you a Royal Bank of Scotland customer? :

true

Sort code : 16-24-06

First Name : Erik

Surname

: Ribsskog

Title : Mr

Email Address : eribsskog@gmail.com

Telephone number

:

Address : Azalea Lodge
1-2 Azalea Terrace

North
Sunderland
SR2 7ES

=======END OF

MESSAGE======

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*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered in

Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2

2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

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then delete the message from your computer. Internet e-mails are not

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*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered in

Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2

2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the addressee,

please return the message to the sender by replying to it and then delete the

message from your computer. Internet e-mails are not necessarily secure. The

Royal Bank of Scotland plc does not accept responsibility for changes made to

this message after it was sent. The Royal Bank of Scotland plc may monitor

e-mails for business and operational purposes. By replying to this message you

give your consent to our monitoring of your email communications with

us.

Whilst all reasonable care has been taken to avoid the transmission

of viruses, it is the responsibility of the recipient to ensure that the

onward transmission, opening or use of this message and any attachments will

not adversely affect its systems or data. No responsibility is accepted by The

Royal Bank of Scotland plc in this regard and the recipient should carry out

such virus and other checks as it considers

appropriate.

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

Authorised and regulated by the Financial Services Authority.

This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us.

Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.