Subject: Re: Email to Chief Executive's office ref.11922637
Hi,
well I was thrown out from the hostell now so this could take some time.
Regards,
Erik Ribsskog
On 1/13/12, ceo.customerservice@tesco.co.uk
<ceo.customerservice@tesco.co.uk> wrote:
> Dear Mr Ribsskog
>
> Thank you for your response. I appreciate that you would like an explanation
> as to why the fault occurred.
>
> To this end, I would be grateful if you could send me the transaction
> details listed on your receipt.
>
> Upon receiving these details, I will ask the Store Manager to check the
> specific transaction. Should he be able to ascertain what went wrong on this
> occasion, I will advise you accordingly.
>
> Please accept my apologies for any further inconvenience this may cause.
>
> Thank you once for taking the time and trouble to write to our Chief
> Executive's office.
>
> Kind Regards
>
> Ryan Fitzpatrick
> Customer Service Executive
>
> ……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 12/01/2012
>
> Subject: Re: johan mjallby
>
> Hi,
>
> thank you for your e-mail.
>
> I think it also would be fine if you investigated what happened.
>
> I understand from working as a Shop Manager that the
> bank-card-payment-machine-system isn't unique for Tesco Metro Bridges
> Sunderland.
>
> But that this payment-system probably is the same around the UK, in Tesco,
> (and probably other shops).
>
> It isn't any fun to suddently stand in the shop, and not being able to buy
> food, even if one have money on one's bank-account.
>
> In this incident I had exactly the amount the goods costed.
>
> On my bank-account-balance.
>
> So I think that system could have a bug if one buy goods so that ones
> balance is exactly £0.00 after one have paid.
>
> Then I suspect it could be a bug, on that system.
>
> Eigther that or you have a 'Bin Ladenish gnome' somewhere at Tesco or RBS
> who mess with payments.
>
> I also send a copy e-mail to RBS in case they know more about what could
> have caused the error.
>
> Thanks again for the help!
>
> Best regards,
>
> Erik Ribsskog
>
> On Thu, Jan 12, 2012 at 10:02 AM, <ceo.customerservice@tesco.co.uk> wrote:
>
>> **
>> Dear Mr Ribsskog
>>
>> Thank you for your reply. I am grateful to you for providing your new
>> address details.
>>
>> Please be assured that I have posted your Moneycard today. It should
>> arrive within the next few days.
>>
>> I trust this will resolve the matter to your satisfaction.
>>
>> Thank you once more for taking the time and trouble to write to our Chief
>> Executive's office.
>>
>>
>> Kind Regards
>>
>>
>> Ryan Fitzpatrick
>> Customer Service Executive
>>
>>
>> [image: Tesco Logo]
>>
>> ……………… Original Message ………………
>>
>> To: ceo.customerservice@tesco.co.uk
>> From: eribsskog@gmail.com
>> Received: 11/01/2012
>>
>>
>>
>> Subject: Re: Email to Chief Executive's office ref.11922637
>>
>> Hi,
>>
>> my new address is:
>>
>> Erik Ribsskog
>> Azalea Lodge
>> 1-2 Azalea Terracce North
>> Sunderland
>> SR2 7ES
>>
>> I overheard I was followed by some 'mafian', in Oslo, in 2003 and 2004,
>> and
>> moved to the UK to study at the University of Sunderland, in 2004, but
>> then
>> I got problems with the study-loan-bank in Norway, and this lead
>> eventually
>> to that I went back to Norway, in 2005, and worked for free with
>> lumberjack-work, on some relatives farm, because my uncle have been in a
>> motorcycle-accident and can't do much work like that.
>>
>> When I had cleaned up most of the farm-forrest-area, then a team showed
>> up,
>> who try to murder me, I then ran to the UK again, and ended up in
>> Liverpool, where the Police just told me to 'come back if something
>> happes'.
>>
>> And this was in 2005, and this is really where it is still.
>>
>> So I don't really know very much about what's going on, since noone tells
>> me anything.
>>
>> Regards,
>>
>> Erik Ribsskog
>>
>>
>> On Tue, Jan 10, 2012 at 9:30 AM, <ceo.customerservice@tesco.co.uk> wrote:
>>
>> > **
>> > Dear Mr Ribsskog
>> >
>> > Thank you for your email to our Chief Executive’s office, to which I
>> > have
>> > been asked to respond.
>> >
>> > I was concerned to learn that your card was initially not accepted at
>> > our
>> > Sunderland Metro store, but you were subsequently charged. I can
>> appreciate
>> > how disappointing this must be, and would like to apologise for any
>> > inconvenience caused.
>> >
>> > I have discussed the matter with the Store Manager, who was equally
>> > concerned to learn of your complaint. He was regrettably unable to
>> explain
>> > why this occurred, but has assured me that he will remain vigilant with
>> > respect to this, and take corrective action should it occur again.
>> >
>> > In the meantime, I have sent you a £10 Tesco Moneycard, by way of an
>> > apology. I trust you will accept this with my best wishes.
>> >
>> > Thank you for taking the time and trouble to write to our Chief
>> > Executive’s office.
>> >
>> > Kind Regards
>> >
>> >
>> > Ryan Fitzpatrick
>> > Customer Service Executive
>> >
>> > [image: Tesco Logo]
>> >
>> > ……………… Original Message ………………
>> >
>> > To: ceo.customerservice@tesco.co.uk
>> > From: eribsskog@gmail.com
>> > Received: 07/01/2012
>> >
>> >
>> > Subject: Problems with RBS-card/Fwd: Email to Chief Executive's office
>> > ref.11922637
>> >
>> > Hi,
>> >
>> > since August, I've been thrown out, in an unfair court-case, in
>> Liverpool.
>> >
>> > I now live in Sunderland.
>> >
>> > About an hour ago, I was at your Tesco Metro-shop, in the Bridges
>> shopping
>> > centre, in Sunderland.
>> >
>> > I shopped for £1.37, (since I also was at Iceland, I have to admit).
>> >
>> > But the machine didn't accept my card.
>> >
>> > When I got home now, I checked my online banking.
>> >
>> > And I can see that my RBS-account have been charged for £1.37.
>> >
>> > So I think your system might have a bug.
>> >
>> > Something like that.
>> >
>> > Could you please compensate me for the money I lost and my time, I was
>> > wondering.
>> >
>> > Thanks in advance for any help!
>> >
>> > Yours sincerely,
>> >
>> > Erik Ribsskog
>> >
>> >
>> > ———- Forwarded message ———-
>> > From: Erik Ribsskog <eribsskog@gmail.com>
>> > Date: Mon, Aug 15, 2011 at 4:14 PM
>> > Subject: Re: Email to Chief Executive's office ref.11922637
>> > To: ceo.customerservice@tesco.co.uk
>> >
>> >
>> > Ok,
>> >
>> > then I undestand.
>> >
>> > Unfortunately, Liverpool County Court still drags people to their court,
>> > even during a riot, I didn't go, since I haden't prepared for the
>> meeting,
>> > since I hadn't gotten a letter regarding a hearing, from them.
>> >
>> > So it's possible I'm not going to be shopping in that shop any longer,
>> > if
>> > I'm being thrown out.
>> >
>> > Thank you very much for informing about this.
>> >
>> > Maybe the shop should have had a poster on it, informing about this,
>> > with
>> > the 7 PM closing-time, I'm wondering, (since I used to work as a Shop
>> > Manager in Norway, I wonder about things like this).
>> >
>> > Thank you very much again for your reply!
>> >
>> > Best regards,
>> >
>> > Erik Ribsskog
>> >
>> >
>> > On Mon, Aug 15, 2011 at 4:06 PM, <ceo.customerservice@tesco.co.uk>
>> wrote:
>> >
>> > > **
>> > > Dear Mr Ribsskog
>> > >
>> > > Thank you for your email addressed to our Chief Executive's office, to
>> > > which I have been asked to respond.
>> > >
>> > > I was sorry to learn that our Liverpool One store was closed before
>> > > the
>> > > advertised time of 10pm on Saturday night. I can appreciate how
>> > > inconvenient this must have been, and would like to apologise for any
>> > > inconvenience caused.
>> > >
>> > > I have discussed this matter with Andy Deignan, the Store Manager. He
>> was
>> > > sorry to learn of your complaint, and asked me to apologise on his
>> > behalf.
>> > > Regrettably, the store closed at 7pm from Tuesday to Saturday due to a
>> > > police request. This request came in light of the trouble which
>> occurred
>> > in
>> > > many cities last week.
>> > >
>> > > I apologise for any disappointment caused, but hope you can now
>> > appreciate
>> > > why the store was closed early last week.
>> > >
>> > > Thank you for taking the time to write to our Chief Executive’s
>> office. I
>> > > do hope we can continue to look forward to your valued custom.
>> > >
>> > > Kind Regards
>> > >
>> > >
>> > > Ryan Fitzpatrick
>> > > Customer Service Executive
>> > >
>> > > [image: Tesco Logo]
>> > >
>> > > ……………… Original Message ………………
>> > > To: ceo.customerservice@tesco.co.uk
>> > > From: eribsskog@gmail.com
>> > > Received: 13/08/2011
>> > > Subject: Complaint
>> > >
>> > > Hi,
>> > >
>> > > I wanted to complain about your shop, in Liverpool One, (the Tesco
>> > > Superstore here).
>> > >
>> > > It says on the door, that it closed on 10 pm., on Saturdays.
>> > >
>> > > Yet today, I was there at 9.37 pm., (it said on my mobile), and then
>> the
>> > > hop was closed.
>> > >
>> > > (See attached pictures).
>> > >
>> > > I've checked the clock on my mobile again now, and it show the right
>> > time.
>> > >
>> > > What's going on, I was wondering, why does your shop close early?
>> > >
>> > > (This was also the case one night earlier this week, I remember, on
>> > > Wednesday, I think it was, that this shop closed early).
>> > >
>> > > Hope you can explain this, since I had to shop in your other shop, at
>> > > Clayton Sq., where they don't have that much budget and other stock,
>> > (since
>> > > I'm unemployed, and they were sold out on noodles, etc).
>> > >
>> > > Yours sincerely,
>> > > Erik Ribsskog
>> > >
>> > > ——————————
>> > > This is a confidential email. Tesco may monitor and record all emails.
>> > The
>> > > views expressed in this email are those of the sender and not Tesco.
>> > >
>> > > Tesco Stores Limited
>> > > Company Number: 519500
>> > > Registered in England
>> > > Registered Office: Te
