Dear Mr Ribsskog
Thank you for your email to our Chief Executive’s office, to which I have been asked to respond.
I was concerned to learn that your card was initially not accepted at our Sunderland Metro store, but you were subsequently charged. I can appreciate how disappointing this must be, and would like to apologise for any inconvenience caused.
I have discussed the matter with the Store Manager, who was equally concerned to learn of your complaint. He was regrettably unable to explain why this occurred, but has assured me that he will remain vigilant with respect to this, and take corrective action should it occur again.
In the meantime, I have sent you a £10 Tesco Moneycard, by way of an apology. I trust you will accept this with my best wishes.
Thank you for taking the time and trouble to write to our Chief Executive’s office.
Kind Regards
Ryan Fitzpatrick
Customer Service Executive
……………… Original Message ………………
To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com
Received: 07/01/2012
Subject: Problems with RBS-card/Fwd: Email to Chief Executive's office ref.11922637
Hi,
since August, I've been thrown out, in an unfair court-case, in Liverpool.
I now live in Sunderland.
About an hour ago, I was at your Tesco Metro-shop, in the Bridges shopping
centre, in Sunderland.
I shopped for £1.37, (since I also was at Iceland, I have to admit).
But the machine didn't accept my card.
When I got home now, I checked my online banking.
And I can see that my RBS-account have been charged for £1.37.
So I think your system might have a bug.
Something like that.
Could you please compensate me for the money I lost and my time, I was
wondering.
Thanks in advance for any help!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Aug 15, 2011 at 4:14 PM
Subject: Re: Email to Chief Executive's office ref.11922637
To: ceo.customerservice@tesco.co.uk
Ok,
then I undestand.
Unfortunately, Liverpool County Court still drags people to their court,
even during a riot, I didn't go, since I haden't prepared for the meeting,
since I hadn't gotten a letter regarding a hearing, from them.
So it's possible I'm not going to be shopping in that shop any longer, if
I'm being thrown out.
Thank you very much for informing about this.
Maybe the shop should have had a poster on it, informing about this, with
the 7 PM closing-time, I'm wondering, (since I used to work as a Shop
Manager in Norway, I wonder about things like this).
Thank you very much again for your reply!
Best regards,
Erik Ribsskog
On Mon, Aug 15, 2011 at 4:06 PM, <ceo.customerservice@tesco.co.uk> wrote:
> **
> Dear Mr Ribsskog
>
> Thank you for your email addressed to our Chief Executive's office, to
> which I have been asked to respond.
>
> I was sorry to learn that our Liverpool One store was closed before the
> advertised time of 10pm on Saturday night. I can appreciate how
> inconvenient this must have been, and would like to apologise for any
> inconvenience caused.
>
> I have discussed this matter with Andy Deignan, the Store Manager. He was
> sorry to learn of your complaint, and asked me to apologise on his behalf.
> Regrettably, the store closed at 7pm from Tuesday to Saturday due to a
> police request. This request came in light of the trouble which occurred in
> many cities last week.
>
> I apologise for any disappointment caused, but hope you can now appreciate
> why the store was closed early last week.
>
> Thank you for taking the time to write to our Chief Executive’s office. I
> do hope we can continue to look forward to your valued custom.
>
> Kind Regards
>
>
> Ryan Fitzpatrick
> Customer Service Executive
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 13/08/2011
> Subject: Complaint
>
> Hi,
>
> I wanted to complain about your shop, in Liverpool One, (the Tesco
> Superstore here).
>
> It says on the door, that it closed on 10 pm., on Saturdays.
>
> Yet today, I was there at 9.37 pm., (it said on my mobile), and then the
> hop was closed.
>
> (See attached pictures).
>
> I've checked the clock on my mobile again now, and it show the right time.
>
> What's going on, I was wondering, why does your shop close early?
>
> (This was also the case one night earlier this week, I remember, on
> Wednesday, I think it was, that this shop closed early).
>
> Hope you can explain this, since I had to shop in your other shop, at
> Clayton Sq., where they don't have that much budget and other stock, (since
> I'm unemployed, and they were sold out on noodles, etc).
>
> Yours sincerely,
> Erik Ribsskog
>
> ——————————
> This is a confidential email. Tesco may monitor and record all emails. The
> views expressed in this email are those of the sender and not Tesco.
>
> Tesco Stores Limited
> Company Number: 519500
> Registered in England
> Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8
> 9SL
> VAT Registration Number: GB 220 4302 31
>
