Hi,
I understand that this complaint is meant to be sent to you.
(The Communication Ombudsman advice me to do, in an e-letter, from earlier
this week).
Thanks in advance for any help with solving my complaint against T-Mobile.
(Please see the forwarded e-mails for the details of the complaint).
Hope this is alright!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sun, Nov 27, 2011 at 6:25 PM
Subject: Complaint about T-Mobile/Fwd: Update/Fwd: Could you please forward
this complaint to T-mobile UK?
To: The Ombudsman <enquiries@os-communications.org>
Hi,
I wanted to complain about some doubfull pracises, from T-Mobile, when it
comes to custommer-support, (please see the forwareded e-mails), and
hopefully get some kind of compensation for the misery, that T-Mobile have
made me suffer, in connection with this complaint.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Nov 24, 2011 at 6:34 PM
Subject: Update/Fwd: Could you please forward this complaint to T-mobile UK?
To: Businesscare@t-mobilesupport.com
Cc: investor.relations@telekom.de
Hi,
today I was again at the T-mobile-shop, at Bridges Shopping Centre, in
Sunderland.
Jaqueline, who sold me the insurance I didn't want, on Saturday, without
asking, wasn't there.
I checked your website, and saw that the broadband USB-stick was £29.90 and
not £39.90, like your representative Jaquline told me, on Saturday.
When asked her, later that day, what the insurance was about.
She said it was part of a 'package'.
I checked your website, and it mentions no such package.
It says this item is for sale for £29.90.
So this was fraud, I think.
I'm an economist, and have learned about business-law, and from what I
remember, from this module, which I had in the 80's, you have to ask first,
