Hi,
well I've canceled the old direct debit, since I've moved now.
I wanted a new Direct Debit set up now, for the £1.50 a month.
I haven't got a landline-phone here at the university and I'm out of credit, on my mobile, so I would prefer to deal with this in writing, on e-mail.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
On Fri, Aug 19, 2011 at 12:39 PM, Residential Services <residential.services@bt.com> wrote:
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
| Subject |
| Moving |
| |
| Discussion Thread |
| Response (Kantha ) |
19/08/2011 12:39 PM |
| Dear Mr. Ribsskog,
Thank you for your recent e-mail regarding the cancellation of the line and your e-mail with BT.
Yes you have to set up direct debit for the payment. But make sure that you have to request for this service when you place an order to stop your Broadband and telephone line.
If you want to discuss further please provide me the your alternate contact number.
I hope you are happy with all I have done for you. You will be getting an e-mail soon with a short survey. Please be honest, it is about how I have dealt with things and also more generally about BT.
Thank you for contacting BT.
Yours sincerely,
Kantha Lolugu.
Digital Care Advisor
This e-mail contains BT information, which may be privileged or confidential. It's meant only for the individual(S) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this e-mail in error, please let me know immediately on the e-mail address above. Thank you. We monitor our e-mail system, and may record your e-mails.
British Telecommunications plc
Registered office: 81 New gate Street London EC1A 7AJ Registered in England no: 1800000 |
| Customer By Email (Erik Ribsskog) |
19/08/2011 12:28 PM |
Hi,
yes that's right, I would please like to cancel broadband and my old
landline.
It's ok to pay £1.50 a month for the BT e-mail and Flickr, I think, since I
want to please keep my pictures on Flickr.
Can we set ut a Direct Debit, from next month, for the e-mail and Flickr?
Yours sincerely,
Erik Ribsskog
On Fri, Aug 19, 2011 at 12:13 PM, Residential Services <
residential.services@bt.com> wrote:
> |
| Response (Kantha ) |
19/08/2011 12:13 PM |
| Dear Mr. Ribsskog,
Thank you for your recent e-mail regarding the cancellation of the line and your e-mail with BT.
I am sorry for the confusion caused to you in this regard.
I tried calling you today on your contact number to discuss about this e-mail. Unfortunately I missed you.
I understand that you want to cancel your Broadband and telephone line and you want to retain your BT e-mail to continue with your Blogs.I would like to inform you that it is possible however you will be charged £1.50 per month to maintain the e-mail even you have cancelled the account.
So if you want to cancel the phone and Broad band and to retain your e-mail please contact us as we need the account holders concern.
I hope you are happy with all I have done for you. You will be getting an e-mail soon with a short survey. Please be honest, it is about how I have dealt with things and also more generally about BT.
Thank you for contacting BT.
Yours sincerely,
Kantha Lolugu.
Digital Care Advisor
This e-mail contains BT information, which may be privileged or confidential. It's meant only for the individual(S) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this e-mail in error, please let me know immediately on the e-mail address above. Thank you. We monitor our e-mail system, and may record your e-mails.
British Telecommunications plc
Registered office: 81 New gate Street London EC1A 7AJ Registered in England no: 1800000 |
| Auto-Response |
18/08/2011 11:43 AM |
| This is an automatic response, please don't reply to this address.
Thanks for contacting us, we will reply to you as soon as we can.
The reference number for your email is 110818-003629.
If you need to contact us again before we reply, please tell us your
reference number. The best way to contact us is by visiting
www.bt.com/help/contactus.
For help and advice 24 hours a day please visit www.bt.com/help.
Kind regards,
eCustomer Services Team
This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000 |
| Customer By Email (Erik Ribsskog) |
18/08/2011 11:43 AM |
| Hi,
I've moved from my address in Liverpool now, to study at the University of
Sunderland.
So I don't need the landline or broadband now, but I want to keep the
Flickr-account, since I have a lot of important files on that, for my blog.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
Landline-number: 0151 236 3298
Old address:
Flat 3
5 Leather Lane
Liverpool
L2 2AE |
| |
| This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no: 1800000 |
[—001:004652:13201—]
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