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Subject
Moving
Discussion Thread
Response (Kantha )	19/08/2011 12:13 PM
Dear Mr. Ribsskog, Thank you for your recent e-mail regarding the cancellation of the line and your e-mail with BT. I am sorry for the confusion caused to you in this regard. I tried calling you today on your contact number to discuss about this e-mail. Unfortunately I missed you. I understand that you want to cancel your Broadband and telephone line and you want to retain your BT e-mail to continue with your Blogs.I would like to inform you that it is possible however you will be charged £1.50 per month to maintain the e-mail even you have cancelled the account. So if you want to cancel the phone and Broad band and to retain your e-mail please contact us as we need the account holders concern. I hope you are happy with all I have done for you. You will be getting an e-mail soon with a short survey. Please be honest, it is about how I have dealt with things and also more generally about BT. Thank you for contacting BT. Yours sincerely, Kantha Lolugu. Digital Care Advisor This e-mail contains BT information, which may be privileged or confidential. It's meant only for the individual(S) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this e-mail in error, please let me know immediately on the e-mail address above. Thank you. We monitor our e-mail system, and may record your e-mails. British Telecommunications plc Registered office: 81 New gate Street London EC1A 7AJ Registered in England no: 1800000
Auto-Response	18/08/2011 11:43 AM
This is an automatic response, please don't reply to this address. Thanks for contacting us, we will reply to you as soon as we can. The reference number for your email is 110818-003629. If you need to contact us again before we reply, please tell us your reference number. The best way to contact us is by visiting www.bt.com/help/contactus. For help and advice 24 hours a day please visit www.bt.com/help. Kind regards, eCustomer Services Team This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails. British Telecommunications plc Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Customer By Email (Erik Ribsskog)	18/08/2011 11:43 AM
Hi, I've moved from my address in Liverpool now, to study at the University of Sunderland. So I don't need the landline or broadband now, but I want to keep the Flickr-account, since I have a lot of important files on that, for my blog. Hope this is alright! Yours sincerely, Erik Ribsskog Landline-number: 0151 236 3298 Old address: Flat 3 5 Leather Lane Liverpool L2 2AE

This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails. British Telecommunications plc Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

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