Jeg sendte en klage til British Gas

Gmail – Complaint/Fwd: Your reply from Britsh Gas. (KMM4468462V45041L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Complaint/Fwd: Your reply from Britsh Gas. (KMM4468462V45041L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Jun 22, 2011 at 1:50 PM

To:

customer.service@contactus.britishgas.co.uk

Cc:

contactus@cccs.co.uk

Bcc:

enquiries@os-energy.org

Hi,

today I've already gotten two calls from British Gas, about this.

You've called me around five times, about this.

And I don't have any money other than the money on my budget, like I've explained to you, I'm on a budget in co-operation with the CCCS.

And I can only afford to offer you a token-payment, of £5, untill I find a new job.

I think that you call me 5-10 times about the same thing, is harassment.

I want to complain about this.

Why can't you deal with this in writing?

It must be just to harass people, I think.

I send a copy e-mail to the CCCS and the Energy Ombudsman about this harassment.

Erik Ribsskog

———- Forwarded message ———-
From: British Gas Customer Service <customer.service@contactus.britishgas.co.uk>

Date: Wed, Jun 8, 2011 at 3:58 PM
Subject: Your reply from Britsh Gas. (KMM4468462V45041L0KM)
To: Erik Ribsskog <eribsskog@gmail.com>

Dear Mr Ribsskog

Thank you for your email about your electricity bill payments.

I see that your electricity account has an overdue balance of £682.24. I appreciate your willingness to clear this overdue balance. I'm sorry, I'm unable to set-up a monthly payment plan of £5.00 for you.

For discussing more on it, please call us on 0800 048 0404* and we'll be happy to arrange suitable payment plan for you.

Please contact us should you need any help in the future and thank you for contacting British Gas.

We're listening, so tell us what you think – if you've got a moment please complete my survey to let me know how I've done.

Regards

Rahil Shaikh

Customer Service Advisor

britishgas.co.uk – Looking after your world

We've delivered on our promise and responded to your enquiry within 24 hours.

*Calls free from BT Calling Plan. Mobile and other providers' charges may vary.

We're open weekdays 8am – 8pm and Saturdays 8am – 6pm.

Your enquiry ref:1888187 Hi

thank you for your e-mail!

I have already been speaking with your phone-team, about this, but

without getting this resolved.

I'm trying to find a job and I have some property in Norway, which I'm

trying to sell

So I'll get the money soon, I reackon

In the mean-time, I can offer to pay £5 a month, (like I e.g. pay to

Scottish Power)

Hope this is alright!

Best regards

Erik Ribsskog

Your Electricity Customer Reference Number: 850038470223

——————————————————————————–

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654