CCWater Ref: 101229-000040
Mr Ribsskog
30 December 2010
Dear Mr Ribsskog
Thank you for your email which we received yesterday regarding your water and sewerage charges.
The Consumer Council for Water Northern represents the interests of consumers of the regions water and sewerage companies. We promote customers interests in relation to these companies’ prices and standards of service and have legal duties for dealing with your complaints against these companies.
We have an agreed complaints handling process with United Utilities and I therefore need to get United Utilities to respond to the points you have raised. If they have not responded within a fortnight of receiving the letter they must pay you £20 under the Guaranteed Standards Scheme.
I will receive a copy of their reply to you and will can look at your complaint further if you are not satisfied with United Utilities response.
In the meantime if you have any further questions please do not hesitate to contact me.
Yours sincerely
David Freeman
Assistant Manager
CONSUMER COUNCIL FOR WATER NORTHERN REGION
8th Floor, Northgate House, St Augustines Way, Darlington, DL1 1XA
Tel – 08457 089367 / 01325 464222
Fax: 01325 369269 Email: northwest@ccwater.org.uk
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