Dear Mr Ribsskog
Thank you for your email.
ICAS (Independent Complaints Advocacy Service) is a free,
confidential service which is independent of the NHS. We can support
people in making a complaint with the NHS.
We provide various levels of support and can:
1. Provide a Self Help Information Pack
2. Provide an Advocate who can:
- Put you in touch with other
people who can help you
- Help you write letters to the
right people
- Prepare you for and go to
meetings with you
- Give you the opportunity to
speak confidentially to someone who is independent of the NHS
- Help you to explore your
options at every stage of your complaint
- Answer questions to help you
make decisions
- Act on your direction rather
than the wishes of others
ICAS cannot however,
- Help you to claim financial
compensation for clinical negligence
- Get and NHS employee
Disciplined
- Give legal advice
- Help you with complaints about
private medical treatment
- Give medical advice
- Investigate complaints
If this seems like something you could benefit from, please call
us on our Regional Helpline 0300 456 8350.
Kind Regards
Dawn Thomas
Senior Administrator
The Gateway Conference Centre, 71 London Road, Liverpool,
L3 8HY
Tel:
0151 298 3267
Email:
dawnt@carersfederation.co.uk
Website:
www.carersfederation.co.uk
Registered Address: 1 Beech Avenue, Sherwood Rise, Nottingham, NG7
7LJ
Registered Number: 3123142
Registered Charity Number:
1050779
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