Jeg sendte en ny klage til Lufthansa

Dear Mr Ribsskog

Thank you for your reply to our email from 27 August

2008.

We learned with regret that the

contents of our writing did not find your consent.

Let us enlighten anew that the

occurrence itself and the reasons for the respective proceeding is no longer

replicable at this point of time.

Certainly, as a travelling guest

you can expect to receive required forms regarding the entry into the country

of destination on board your flight and we wish to affirm that these documents

are usually distributed by our staff. Nonetheless, please understand that we

regard it as the passenger’s own responsibility to personally see that he

is informed about requisite travel related documents and does have those on

hand when travel commences. We once again ask you for your appreciation of our

standpoint in this matter.

Dear Mr Ribsskog, we anyhow

thank you for directing our attention to this important issue because it will

help to ascertain a smooth travel for our guests.

We truly remain committed to maintaining your

trust and confidence in our services and would be pleased if you regard us as a

reliable partner in future.

Yours sincerely

Petra Zimdars

Deutsche Lufthansa AG

33322 Gütersloh

Fax: 01805/838005

Sitz der Gesellschaft/Corporate Headquarters:

Dipl.-Ing. Dr.-Ing. E.h. Jürgen Weber

Stefan Lauer