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SUMMARY of ACCOUNT

Pre-payment meter removed on 07-05-08.

The first bill issued after the pre-payment meter was removed, showed balance of £53.26 (this bill was estimated and it was issued on 11-08-08, it was for the period 24-04-08 to 11-08-08).

You called us on 11-11-08, you advised that you had just finished work and you had no money to pay the bill, however you advised that you would pay it as soon as you got a job – you were unable to provide readings from your meter at this time.

The bill for £53.26 was cancelled and replaced with an accurate bill for the period 24-04-08 until the date your pre-payment meter was removed on 07-05-08. This bill showed a credit balance of £139.75, and it was sent to you on 11-12-08.

Your next bill was sent to you on 15-12-08 and it was for the period 08-05-08 to 14-12-08. The balance on this bill was £71.50, however this bill was an estimated bill.  You called us on 22-12-08 about the bill for £71.50 – you advised that you could not afford to pay this bill and would call us back on payday.  You did not dispute the estimated readings we used and you did not provide accurate readings.  We agreed that we could set up a direct debit for you if you could pay at least 25% of the bill, however you were unable to make the 25% payment at that time.

Despite our conversation of 22-12-08, you called again on 23-12-08 and paid £18.00 (which was approximately 25% of the balance), this was the only payment made to your account between May 2008 and January 2009.  As you paid 25% of the balance, we agreed to set up a direct debit for you for £27.00 per month, commencing 27-01-09.  You did not provide accurate meter readings.

Because you paid by direct debit, your next statement was not issued until July 2009.

The statement we issued in July 2009 was calculated using accurate meter readings and despite your payments of £27 in January, February, March, April, May and June, there was a debt of £850.17 on your account.  Because of this debt, we increased your monthly payment to £196.00 from 27-08-09 (please note we took a payment of £27 as normal in July).

When we tried to take the payment of £196.00 in August, it was returned unpaid and your bank advised that you cancelled the Direct Debit.  Since your payment of £27 in July, you have only made 3 payments of £5.00 to your account, in September, October and November.  Your supply left us on 07-09-09 and the balance due on your account is £882.83.  Please note that the readings used to close your account on 07-09-09 were accurate readings provided by your new supplier.