Jeg fikk en ny e-post fra ICE

Sent

by email

Mr

Erik Ribsskog

23

December 2009

ICE

Ref No: DWP00811/09

Dear

Mr Ribsskog

With

reference to your email dated 20 December 2009 in which you note you have not

received a response from ICE to your earlier email dated 9 December 2009.

We

have registered your email dated 9 December 2009 as an internal complaint

regarding the way in which this office is dealing with your complaint about

Jobcentre Plus(JCP). As such we aim to provide a full response to your

complaint regarding the service you have received from this office by 12

January 2010. We will keep you informed if our response is likely to take

longer.

In

respect of your existing complaint about JCP (ref DWP00811/09), Mr Rawlings

advised you on 9 December 2009 that we have requested your case papers from

JCP. We would normally expect to receive them within the six week period

they are allowed.

The

issues that you raised in your email dated 4 December 2009 can not be added to

your existing case and as Mr Rawlings advised you on 8 December 2009 these have

been passed to our gateway team who will contact you shortly.

As we

have previously advised you this office cannot act for or advise you regarding

your ongoing dealings with JCP. You should continue to deal directly with

the office responsible for your claim.

Yours

sincerely

Joe

Valente

Customer

Service Officer

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