Dear Mr Ribsskog,
Thank you for your further email.
Merseyrail does not issue free tickets on its network. However, as I gesture of goodwill, in view of the additional expenses incurred on this occasion, I am happy to send you a £10.00 travel voucher, which can be used towards a future journey on the National Rail Network – including Merseyrail.
I would, therefore, be grateful if you could provide your address details, so that I can post the voucher off to you today, by first class post.
Regards,
Debbie
Customer Relations
Merseyrail once again will not be sending Christmas cards this year. Instead, we will donate the money saved to our Charity of the Year for 2010, Woodlands Hospice.
Everyone here at Merseyrail wishes all our partners, colleagues and friends a very Merry Christmas and a Happy New Year!
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