Jeg sendte en ny klage til Scottish Power

Google Mail – Complaint/Fwd: Ref 540460/Fwd: 'Bogus' in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments

Erik Ribsskog

<eribsskog@gmail.com>

Complaint/Fwd: Ref 540460/Fwd: ‘Bogus’ in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Dec 11, 2009 at 12:15 PM

To:

CustomerServiceDirector@scottishpower.co.uk

Hi,

I've contacted the Energy Ombudsman, about a complaint, that you haven't answered, since October.

I was told by the Energy Ombudsman, to give you ten more days, to deal with the complaint, so that's why I'm sending you this e-mail now.

(Se further down in the forwarded e-mail, for the complaint).

Thank you very much in advance for your help!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Dec 9, 2009 at 10:55 AM

Subject: Ref 540460/Fwd: 'Bogus' in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments
To: enquiries@energy-ombudsman.org.uk

Hi,

thank you for your e-mail and letter!

I was just wondering about one thing.

Do you think that I've gone through Scottish Power's complaint procedure, when I sent them an e-mail in September, that they haven't replied to, (since this is more than eight weeks ago)?

Since I think I've already been harassed by Scottish Power, trying to complain about this case, since they don't reply to my e-mails.

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sun, Sep 6, 2009 at 4:06 AM

Subject: Fwd: 'Bogus' in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments
To: customer.services@scottishpower.co.uk

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sun, Sep 6, 2009 at 5:04 AM
Subject: 'Bogus' in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments
To: Customer.Services@scottishpower.plc.uk

Hi,

you haven't answered my e-mails, but you have sent me a bill, for £726.44.

I've switched to E-on now, since you at Scottish Power, aren't answering my e-mails.

I also suspect that the last meter-reading, that you called about, could have been a misunderstanding, since then my bills grew from £29 to £198, I think it was.

So I wonder why you operate like this, that you don't answer e-mails and that the bill grows almost 1000%.

Is it something 'bogus' in your company?

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Jul 31, 2009 at 2:59 AM
Subject: Change of power-supplier/Fwd: Increase on Direct Debit payments

To: Customer.Services@scottishpower.plc.uk

Hi,

I've switched supplier to E-on now.

But, I can pay £50, now at the end of next month.

And then I can pay a token-payment, each month, untill I get a job, and then I can

pay a monthly amount until my debt to you is cleared.

So I haven't forgot about the money I owe you!

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sat, Jul 25, 2009 at 10:56 PM
Subject: Increase on Direct Debit payments
To: ScottishPower Customer Services <Customer.Services@scottishpower.plc.uk>

Hi,

I've usually been charged £29 a month in electricity.

Now, it seems that I'm using more electricity than this.

But, on my new Direct Debit-plan, the new amount, has been set to £196 a month.

And I'm unemployed, and I'm not really using this much electricity, but the problem is

that I've been paying to little each month, since I was unemployed, last year.

But now, I'm going to take a course, in PHP, in October, and then I think I should

be able to get a well-paid job, since people with that knowledge, are in demand.

So in the mean-time, I was wondering, if it's alright, that I pay £60 a month, which

I think is what I'm going to be using now, in the next months.

I can't afford to pay much more, unfortunatly, since I'm on a budget, due to that I'm

unemployed at the moment, unfortunatly.

So I hope this payment-arrangement, is ok.

I'll also start keeping better track of my electricity usage online, to make sure that I'm

using more than £60 a month in electricity.

Hope this is alrigh!

Yours sincerely,

Erik Ribsskog

Account Number: 07345672012