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Dear Mr

Ribsskog

Our

Ref: EN-70818 (please quote this reference

in all correspondence concerning this matter)

Thank

you for your emails of 16 and 22 October 2009 to the Health Service

Ombudsman about two GP practices. You do

not know the name of one of the practices, but name the other practice as

Marybone Health Centre.

The

Ombudsman’s role is to look into complaints about poor treatment or service

provided by the NHS.

The Ombudsman usually deals with complaints after the local

NHS complaints procedure has been completed. From the emails you have sent, it seems you still need to

complete this process. If you wish

to continue with your complaint, you should first write to the Practice Manager of the GP practices and ask them to resolve it.

If,

receiving the final response from the

practices you remain unhappy, it is then open to you to re-approach the

Ombudsman. You will need to explain specifically what was wrong with their response to your complaint and to state what

you want the Ombudsman to do. At that point we will look at your complaint

carefully to decide if we can help. There is no automatic right to an

investigation by the Ombudsman; there has to be a good reason for her to

investigate a complaint.

You should send us copies of any relevant correspondence and

papers which you have. We will also need written permission to obtain any papers

and records connected to the complaint, and to know whether legal action is

being taken about it (as that may prevent the Ombudsman from looking at the

complaint).

If you need direct help or advice in making a complaint, you

should contact your regional Independent Complaints Advocacy Service (ICAS)

office. You can find their details from the

following link:

http://www.carersfederation.co.uk/what-we-do/icas/office_results.php?region=north_west

ICAS is a voluntary organisation providing independent

advocacy to people making complaints under the NHS complaints

procedure.

I note that part of your

complaint is about not being allowed to register with a GP practice. You may

find the following link helpful that explains about registering with GP

practices:

http://www.nhs.uk/chq/Pages/1095.aspx?CategoryID=68&SubCategoryID=158

Please contact me if you have

any questions.

Yours

sincerely

Daniel

Wallis

Customer Services

Officer

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