Hi,
I can't see that I've received an answer to this e-mail yet, so I'm sending you this reminder.
Best Regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Jun 30, 2009 at 4:48 PM
Subject: The Finacial Ombudsman, using staff as slaves/Fwd: Complaint against RBS/Fwd: Earlier e-mail
To: acas@eclogistics.co.uk
Hi,
I've contacted you earlier, about that I was being used as a slave, and that
they had illigal management methods, at Bertelsmanns Scand. Microsoft-activation,
in Liverpool.
Now, people at the Financial Ombudsman, are also being used as slaves, it seems.
Or this could be connected with a cover-up, of the Bertelsmann/Microsoft-case, that
I am being bullied by Government, to cover up what went on there.
Please send this e-mail to the right people in Acas.
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Jun 30, 2009 at 4:31 PM
Subject: Re: Complaint against RBS/Fwd: Earlier e-mail
To: "Collins, Jackie" <jackie.collins@financial-ombudsman.org.uk>
Hi,
Monday to Friday, 8 am to 6 pm, is alright, I think.
But you also let your staff work Sunday mornings, at 6 am.
It seems to me that you overload your representatives with work, and that they have to
work 12 to 14 hours 7 days a week.
I thought slavery was forbidden in our time.
Why do you let your representatives work every Sunday morning, when other people in
England are on their way home from the pub?
Do your staff get summer-holiday at all?
Sincerely,
Erik Ribsskog
On Tue, Jun 30, 2009 at 9:54 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk> wrote:
Dear Mr Ribsskog
We always try to provide the best service we can to our
customers, and sometimes that means offering our staff the option of working
overtime during very busy periods.
Please be assured that they have to work within strict time
guidelines, and these are always checked by Operations Managers to ensure they
are not working too many hours.
The service our department offers is outside of the usual
office hours of 9am till 5pm because we have found that a lot of our
customers have difficulties contacting us whilst they are at work themselves
during the 9am to 5pm times, so we have opening hours of 8am – 6pm, as do
many firms these days.
I hope this explains.
Regards
Jackie
Collins
Operations Manager
Direct Dial : 020 7964
0116
Direct Fax: 020 7964 0117
Sent: 29 June 2009 19:32
To: Collins,
Jackie
Subject: Re: Complaint against RBS/Fwd: Earlier
e-mail
Ok,
that sound very fine!
But, why is that you let your representatives work over-time every Sunday
then?
Shouldn't you as a main rule conduct your business, within the business
hours?
Yours sincerely,
Erik Ribsskog
On Mon, Jun 29, 2009 at 3:50 PM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>
wrote:
Dear Mr
Ribsskog
Rosemary
Cox has passed your complaint to me to take over as you have requested that
she no longer deals with your case.
I can
confirmed that a letter has been sent to the firm, and we have asked that they
issue you with a final response letter within 14 days. We have also
asked them to copy us in on that response.
If you
remain unhappy with the firms response, or you have not received a response
from them within 14 days, please let me know and I will arrange for your
complaint to be moved forward for investigation by an
Adjudicator.
Regards
Jackie Collins Operations Manager
Direct Dial
: 020 7964 0116
Direct Fax: 020 7964
0117
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 28 June 2009 11:17
To: Cox,
Rosemary
Subject: Re: Complaint against RBS/Fwd: Earlier
e-mail
Hi,
I don't think it's any use with me repeating myself.
I don't think you should handle my complaint.
The reason is, that if you are to overworked, you get to tired.
And in dealing with complaints like these, one obviously needs ones
judgement, to be like
it should be.
If one are out of balance, like I think you could be, then I don't
think this is good for how the
complaint is being dealt with.
So please do as I ask Mrs .Cox, and tell your manager what I said,
that I want someone else
to deal with my complaint, due to that I think that you must be
overworked.
Haven't you seen how fine the weather is today, you should have a day
off in the fine weather,
I think.
Sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 11:10 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr Ribsskog
Thank you for your
e-mails
As previously advised I am not going to debate
with you the working hours of this office.
I have written to you today to advise the steps
we are taking with your complaint. If the firm fail to resolve the situation
for you, your complaint will be passed onto our adjudication area for
further consideration of the concerns you have
raised.
I should add that we do
not tolerate rude or insulting language at this office, and
would expect any further communication to be sent in a more acceptable
manner.
Kind Regards
Rose Cox
team manager
Sent: 28 June 2009
10:43
To: Cox, Rosemary
Subject: Re: Complaint against
RBS/Fwd: Earlier e-mail
Hi,
of course you can work on Sundays if you want.
But business e-mails should just be sent within the
business-hours.
Or else, what's going to happen, is obvious.
Someone are going to come drunk home from town, and answer the
business-e-mails when they are drunk, which is what has happened today, with
our correspondence.
If this is something, you didn't know from before, then I think
this Financial Ombudsman-stuff is just a load of crap really.
Try to use the head that God gave you when you were born!
Sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear
Mr Ribsskog
Thank
you for your e-mail
I must admit to being surprised and
confused with the content of the
e-mail.
We are an extremely busy department and we often work at the
weekends, this is obviously of help to consumers as we are able
to deal with their complaints in a more timely manner. I would
suggest that It is entirely up to each individual
business to determine which hours their staff will work and I do not
intend debating this with you.
By working this weekend I have been able to deal with your
complaint, which as you can appreciate is of a benefit to
you.
Perhaps you can clarify the spelling mistakes you are referring
to?
Kind
Regards
Sent: 28 June 2009 10:20
Subject: Re: Complaint against RBS/Fwd: Earlier
e-mail
Hi again,
don't you think it's strange for an institutions like yours to send
e-mails on Sunday mornings then?
Shouldn't e-mails be sent within normal business hours then you
think?
This is what it says on Wikipedia:
I
think this is rather akward, as I also think your spelling-mistakes
are.
Sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary
<Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear
Mr Ribsskog
Thank you for your e-mail
That's no problem, however I should point out that we
are not a government department, we are a independent complaints
body.
I will be in touch with your again in the next few
days
Kind
Regards
Rose
Cox
team
manager
Sent: 28 June 2009 08:02
To: Cox, Rosemary
Subject: Re: Complaint
against RBS/Fwd: Earlier e-mail
Hi,
ok that's very fine, I'm just home from town you see.
I thought it was a bit strange, since noone in Government in
Norway, work on Sundays.
Sorry about this, I forget sometimes that I'm not in Norway any
longer.
Sorry about this!
Yours sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary
<Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr Ribsskog
Thank you for your e-mail
I can assure you this is not a
joke, I am currently in the office working
today.
I presume that you
would like us to deal with your complaint, so am responding to your
e-mails today
Kind Regards
Rose Cox
team manager
Sent: 28 June
2009 07:36
To: Cox, Rosemary
Subject: Re:
Complaint against RBS/Fwd: Earlier e-mail
Hi,
why do send the e-mails early on a Sunday morning, by the
way.
Is this some kind of joke?
Sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary
<Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr Ribsskog
Thank you for your
e-mails
I will contact you again once
I have considered the
information.
Kind Regards
Rose Cox
team manager
Sent: 27
June 2009 14:59
To: Cox, Rosemary
Subject:
Complaint against RBS/Fwd: Earlier e-mail
Hi,
thank you for you e-mail, that I recieved today.
I'll contact your collegue back, regarding the
Barclays-complaint.
I sent the complaint on RBS Dale St., to Yvonne Williams at
RBS, but she
also harassed me, like this, she writes 'Dear Ms Ribsskog',
even if my name
is Erik, and in Britain, you have a movie called 'Erik the
Viking', and Eric is
also a quite usual name, in English-speaking countries.
So I think Yvonne Williams, the complaint-investigator,
also bullied me.
I think this must have been a deliberate mistake.
This ended with the complaint being partly resolved, in the way
that RBS,
gave me the bonus of £100, for moving my account to them, from
Barclays,
(who I also had problems with, that I'll exlain about to your
collegue, like I
mentioned earlier).
I'll also find the actual complaint against RBS Dale St.
now, and forward it
to you.
What I meant with the complaint-form, was that it didn't
look anything at all
like the ones you've sent me now.
Maybe the complaint-form I was sent, was to do with other
financial institutions,
than banks?
Like share-fonds etc?
Have you also got other complaint-forms, other than to banks,
perhaps someone
sent me the wrong form intentionally?
Just a thought I had.
But anyway, thank you very much for your e-mail, and I'll
also find the actual
RBS Dale St. complaint, and e-mail it to you now.
Yours sincerely,
Erik Ribsskog
———- Forwarded message
———- From: Williams, Yvonne
(CRU) <Yvonne.Williams@rbs.co.uk>Date: Tue,
Jun 26, 2007 at 4:30 PM Subject: RE: Earlier e-mail To: Erik
Ribsskog < eribsskog@gmail.com>
Dear Ms Ribsskog
Could you please arrange another copy of your email to be
sent to me for my investigation
Regards
Yvonne Williams
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 19 June 2007
14:04
To: Williams, Yvonne (CRU)
Subject:
Earlier e-mail
*** WARNING : This message originates
from the Internet ***
Hi,
I'm refering to the e-mail I sent you on 5/6.
I was just wondering if you have recieved this e-mail,
because I cant see
that I have recieved any answer to it yet.
Please just contact me if you want me to send you the e-mail
again.
Yours sincerely,
Erik Ribsskog
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