E-post fra the Financial Ombudsman. (In Norwegian)

Dear Mr Ribsskog

Thank you for your

e-mail

I have now arranged for a new complaint form to be sent to

you in the post.

We would be more that happy to translate the complaint

form in Norwegian for you at any time. It is a service we offer hear to

all our customers who's first language is not English.

If you change

your mind, let me know and I will arrange it for you.

Kind Regards

Rose Cox

team

manager

complaint reference 7307528

—–Original Message—–
From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 May 2009 17:06
To: Cox, Rosemary
Subject: Re:

Complaint against RBS in Dale St., Liverpool

Hi,

I've been a bit

stressed as well, so I don't think it's because of that the forms are in

English.

But the forms don't seem to be 'tailored' for

bank-complaints.

But if you please send me another form, then I can

fill out the form as good as I can manage.

It seems to be, that for you

to transfer all you information to Norwegian, would be unreasonable, since I

think this is not something that is easily done, and that probably is

expensive.

So if you please send me another form, then I can try to

calm down, in between the other cases that are happening, and send back the

form.

Hope this is alright!

Yours sincerely,

Erik

Ribsskog

On Thu, May 28, 2009 at 3:55 PM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:
> Dear Mr Ribsskog
>
> Thank you for your

e-mail
>
> I am responding on behalf of Lisa who is currently off

on long term
> sick leave
>
> Would it be helpful if I sent

you all our information in Norwegian?
> If so please let me know

and I would be happy to arrange this for you.
>
> Kind

Regards
>
>
>
> Rose Cox
>
> team

manager
>
> complaint reference 7307528
>
>

________________________________
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 08

May 2009 12:29
> To: External Enquiries
> Subject: Complaint

against RBS in Dale St., Liverpool
>
> Hi,
> I've sent you

comlaints against RBS in Dale St., earlier.
> Since they don't call me

when they say, etc.
> And now, this happened again today.
> I'll

explain.
> I went to RBS to open a savings account, about three weeks

ago.
> I wanted to put £300 on the savings-account, for emergency

savings.
> Since I'm unemployed, and I'm not sure how long I can

get
> unemployment-benefit in the UK, and I'm being persecuted in

Norway, so
> I can't just go home.
> I spoke with Annette, in the

bank.
> (I remember, since that name is also common in Norway).
>

(Today I spoke with Nicole/Nikki).
> Annette gave me an ISA-account,

after speaking with a collegue.
> I'm not sure what an ISA-account is, I

just wanted a normal savings account.
> But I guess there isn't anything

like a normal savings account at the
> RBS(?) (I'm from Norway, so in

Norway, I remember that one could get
> just a savings-account, in a

bank, but it could be, that the
> savings-accounts have names like ISA,

in Britain).
> I told Annette, to transfer £300 to the

savings/ISA-account.
> Annette said that a woman in the bank, (possibly

Nicole), was going to
> phone me, about the transfer.
> Today,

this was three weeks ago, and noone has called.
> Like I've written

about to you earlier, this has happened before, with
> RBS Dale St.,

that they don't call.
> They tell me they'll call, and then they

don't.
> Now, I had no idea about when the money was going to be

transfered, so
> I lost a bit of control.
> (I bought some clothes

etc., that I needed, but I don't think I would
> have spent that much,

if the £300 had been transfered, like I asked
> them to do in the

bank).
> It seems like this bank is messing me.
> That they

deliberatly try to make me lose control of my economy, with
> not

calling when they are supposed to etc.
> Why did need to take a call,

about this, couldn't they just have
> transfered the money, by the

way?
> They are hopeless there, I think for certain now.
> How can

British banks be like this?
> This doesn't add up, that a British bank,

with a good reputation, are
> going to do the same basic mistakes again

and again.
> Here there is something phoney going on.
> So I'd

please like to complain about the RBS again.
> About this incident, and

also the others that I've e-mail explanations
> about, to you.
> I

want to complain formally about this.
> I've wanted to do that before as

well, but I have been quite occupied
> since I've been persecuted in

Norway, and also at work in Liverpool,
> so to deal with this takes a

lot of my time.
> So, my complaints to you, seem to stop, when I look at

your complaint-form.
> Because, they don't look to be bank-complaint

forms, to me.
> (Maybe I've got the wrong form?)
> So please let

me complain formally by this e-mail now, since I'm from
> Norway and I

don't really understand that much of your
> complaint-forms, they

confuse me a bit, unfortunatly.
> (It's probably just me who is a bit

stupid, or that I've lived to long
> in Norway, so that I'm used to

these forms that I get in the post from
> you.
> This is not meant

as critisism, just to explain why you haven't
> receved the forms you've

sent me, in return, and filled out.
> So I hope it's alright just to

send this e-mail to complain formally!
> Yours sincerely,
> Erik

Ribsskog
>
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the Financial Ombudsman Service Ltd.

This email has originated from the

Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14

9SR, United Kingdom. Registered as a limited company in England and Wales No.

3725015. Registered office as

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