On Thu, May 28, 2009 at 3:55 PM, Cox, Rosemary
<Rosemary.Cox@financial-ombudsman.org.uk> wrote:
> Dear Mr Ribsskog
>
> Thank you for your e-mail
>
> I am responding on behalf of Lisa who is currently off on long term sick
> leave
>
> Would it be helpful if I sent you all our information in Norwegian? If so
> please let me know and I would be happy to arrange this for you.
>
> Kind Regards
>
>
>
> Rose Cox
>
> team manager
>
> complaint reference 7307528
>
> ________________________________
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 08 May 2009 12:29
> To: External Enquiries
> Subject: Complaint against RBS in Dale St., Liverpool
>
> Hi,
> I’ve sent you comlaints against RBS in Dale St., earlier.
> Since they don’t call me when they say, etc.
> And now, this happened again today.
> I’ll explain.
> I went to RBS to open a savings account, about three weeks ago.
> I wanted to put £300 on the savings-account, for emergency savings.
> Since I’m unemployed, and I’m not sure how long I can get
> unemployment-benefit in the UK,
> and I’m being persecuted in Norway, so I can’t just go home.
> I spoke with Annette, in the bank.
> (I remember, since that name is also common in Norway).
> (Today I spoke with Nicole/Nikki).
> Annette gave me an ISA-account, after speaking with a collegue.
> I’m not sure what an ISA-account is, I just wanted a normal savings account.
> But I guess there isn’t anything like a normal savings account at the RBS(?)
> (I’m from Norway, so in Norway, I remember that one could get just a
> savings-account, in a bank,
> but it could be, that the savings-accounts have names like ISA, in Britain).
> I told Annette, to transfer £300 to the savings/ISA-account.
> Annette said that a woman in the bank, (possibly Nicole), was going to phone
> me, about the
> transfer.
> Today, this was three weeks ago, and noone has called.
> Like I’ve written about to you earlier, this has happened before, with RBS
> Dale St., that they
> don’t call.
> They tell me they’ll call, and then they don’t.
> Now, I had no idea about when the money was going to be transfered, so I
> lost a bit of control.
> (I bought some clothes etc., that I needed, but I don’t think I would have
> spent that much, if
> the £300 had been transfered, like I asked them to do in the bank).
> It seems like this bank is messing me.
> That they deliberatly try to make me lose control of my economy, with not
> calling when they
> are supposed to etc.
> Why did need to take a call, about this, couldn’t they just have transfered
> the money, by the way?
> They are hopeless there, I think for certain now.
> How can British banks be like this?
> This doesn’t add up, that a British bank, with a good reputation, are going
> to do the same basic
> mistakes again and again.
> Here there is something phoney going on.
> So I’d please like to complain about the RBS again.
> About this incident, and also the others that I’ve e-mail explanations
> about, to you.
> I want to complain formally about this.
> I’ve wanted to do that before as well, but I have been quite occupied since
> I’ve been persecuted in Norway,
> and also at work in Liverpool, so to deal with this takes a lot of my time.
> So, my complaints to you, seem to stop, when I look at your complaint-form.
> Because, they don’t look to be bank-complaint forms, to me.
> (Maybe I’ve got the wrong form?)
> So please let me complain formally by this e-mail now, since I’m from Norway
> and I don’t really understand
> that much of your complaint-forms, they confuse me a bit, unfortunatly.
> (It’s probably just me who is a bit stupid, or that I’ve lived to long in
> Norway, so that I’m used to these forms
> that I get in the post from you.
> This is not meant as critisism, just to explain why you haven’t receved the
> forms you’ve sent me, in return,
> and filled out.
> So I hope it’s alright just to send this e-mail to complain formally!
> Yours sincerely,
> Erik Ribsskog
>
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