Lufthansa-staff must have a lot to do. They first wrote to me at erikribsskog@gmail.com, and not eribsskog@gmail.com, I discovered now. Probably busy.
Google Mail – Your email dated 9 August 2008 / Feedback number 20627974
Ante Valente <erik.ribsskog@googlemail.com>
Your email dated 9 August 2008 / Feedback number 20627974
Feedback.Germany@dlh.de <Feedback.Germany@dlh.de>
19 August 2008 10:01
To: erikribsskog@gmail.com
Dear Mr Ribsskog
Thank you for your email dated 9 August 2008.
We were very sorry to learn about the occurring
problems regarding your immigration into the United States on 25 February 2005
and can well understand how upsetting this situation must have been for you.
To our regret, we were unable to research this matter
owing to the travel date years ago. We however would like to inform you that
usually, necessary immigration forms are in fact handed out on board to
Lufthansa passengers travelling to the United States and we are unable to
advise why this was obviously not done in your case.
As it is nonetheless unclear if this lapse from our
side was in effect the reason for the denial of your entry into the country, we
suppose that there might as well have been another cause on hand.
In this context, we wish to enlighten that in general, it
is our passengers’ own responsibility to provide all relevant travel
documents throughout the entire travel in accordance with article 13 of the
General Terms and Conditions of Carriage. Otherwise, penalties apply upon
arrival for the operating carrier as well as the travelling guest. Thus, any
document checks by Lufthansa employees will not release the customer from his
self-reliance in order to prevent any penalty in his personal interest and the
interest of the respective airline. Your understanding of our position in this
matter would be highly appreciated.
Dear Mr Ribsskog, although we are unable to
assist your further in this matter, we hope that you will continue to place
your trust in Lufthansa and consider our airline for your future travel plans.
Yours sincerely
Petra Zimdars
Deutsche Lufthansa AG
Customer Relations
33322 Gütersloh
Fax: 01805/838005
Sitz der Gesellschaft/Corporate Headquarters:
Deutsche Lufthansa Aktiengesellschaft, Köln
Registereintragung/Registration:
Amtsgericht Köln HR B 2168
Vorsitzender des Aufsichtsrats/
Chairman of the Supervisory Board:
Dipl.-Ing. Dr.-Ing. E.h. Jürgen Weber
Vorstand/Executive Board:
Wolfgang Mayrhuber (Vorsitzender/Chairman)
Stephan Gemkow
Stefan Lauer
Google Mail – Your emails dated 08 ans 27 August 2008 / Feedback number 20627974
Erik Ribsskog
<eribsskog@gmail.com>
Your emails dated 08 ans 27 August 2008 / Feedback number 20627974
Feedback.Germany@dlh.de
<Feedback.Germany@dlh.de>
Wed, Aug 27, 2008 at 6:26 AM
To:
eribsskog@gmail.com
Dear Mr Ribsskog
Thank you for your email dated 26 August 2008.
To our regret, you obviously did not receive our reply
to your earlier writing from 8 August 2008 that we sent to you per email on
19 August 2008. For this reason, we resend our previous letter today
with this email.
On 19 August 2008 we wrote:
Dear Mr Ribsskog
Thank you for your email dated 9 August 2008.
We were very sorry to learn about the occurring
problems regarding your immigration into the United States on 25 February 2005
and can well understand how upsetting this situation must have been for you.
To our regret, we were unable to research this matter owing
to the travel date years ago. We however would like to inform you that usually,
necessary immigration forms are in fact handed out on board to Lufthansa
passengers travelling to the United
States and we are unable to advise why this
was obviously not done in your case.
As it is nonetheless unclear if this lapse from our
side was in effect the reason for the denial of your entry into the country, we
suppose that there might as well have been another cause on hand.
In this context, we wish to enlighten that in general, it
is our passengers’ own responsibility to provide all relevant travel documents
throughout the entire travel in accordance with article 13 of the General Terms
and Conditions of Carriage. Otherwise, penalties apply upon arrival for the
operating carrier as well as the travelling guest. Thus, any document checks by
Lufthansa employees will not release the customer from his self-reliance in
order to prevent any penalty in his personal interest and the interest of the
respective airline. Your understanding of our position in this matter would be
highly appreciated.
Dear Mr Ribsskog, although we are unable to
assist your further in this matter, we hope that you will continue to place
your trust in Lufthansa and consider our airline for your future travel plans.
Yours sincerely
Petra Zimdars
Deutsche Lufthansa AG
Customer Relations
33322 Gütersloh
Fax: 01805/838005
Sitz der Gesellschaft/Corporate Headquarters:
Deutsche Lufthansa Aktiengesellschaft, Köln
Registereintragung/Registration:
Amtsgericht Köln HR B 2168
Vorsitzender des Aufsichtsrats/
Chairman of the Supervisory Board:
Dipl.-Ing. Dr.-Ing. E.h. Jürgen Weber
Vorstand/Executive Board:
Wolfgang Mayrhuber (Vorsitzender/Chairman)
Stephan Gemkow
Stefan Lauer
PS.
Ante Valente, is really a Lappish chef, played by Norwegian comedian Herodes Falsk, from Drammen, the nearest big town, from where I used to live in Norway, Berger, before I moved to Oslo, in 1989.
The first name ‘Ante’ is Lappish, the last-name, is taken from a food-program chef, on Norwegian tv-channel, TV-Norge, Gino Valente, who made Italian food etc., in the nineties.
I sometimes use this comedy-name as a nick, when I don’t want to use my own name for some reason etc.
The first years, that I had the internet, then I didn’t like to use my own name, to register on internet-sites etc., so I often just wrote ‘Ante Valente’ etc.
Which I also did from old habbit, when I registered the erik.ribsskog@googlemail.com, e-mail account, in 2006, so it lookes a bit stupid.
But this was on a day in 2006, when I had the early-shift, at Arvato, and it was before the e-mail rules, and internet-rules, really became strict.
But I was a bit tired, so I just wrote Ante Valente, by old habbit, I didn’t think of the fact, that it would look stupid on the e-mails.
Just to try to explain.
Here’s more about Ante Valente.
(This is 80’s/90’s humor, which was considered stupid even then, so it’s maybe not so funny now, but anyway):
Today we’ll learn to make the famous reindeer-sandwich from Karasjok (in northern Norway).
