From: stow_adjudicator@btinternet.com Barbara Stow
To: eribsskog@gmail.com Erik Ribsskog
Date: Thu, 24 Apr 2008 15:44:25 +0100
Subject: Fw: Citizens Advice
Dear Mr Eribsskog
I enclose the report of my review of your complaint.
I have also sent it to Citizens Advice. They will write to you within the next two weeks when they have considered the report.
Yours sincerely
Barbara Stow
Independent Adjudicator
—– Forwarded Message —-
From: Barbara Stow
To: Erik Ribsskog
Sent: Friday, 18 April, 2008 12:12:35 PM
Subject: Fw: Citizens Advice
Dear Mr Ribsskog
When I wrote to you on 1 April I said that I hoped to complete my review by today, 18 April.
I have almost done so but I am not yet quite ready to send the report.
I am sorry for the delay. I will write to you again not later than the end of next week.
Yours sincerely
Barbara Stow
Independent Adjudicator
—– Forwarded Message —-
From: Barbara Stow
To: Erik Ribsskog
Sent: Tuesday, 1 April, 2008 1:05:32 PM
Subject: Citizens Advice
Dear Mr Ribsskog
I am the independent adjudicator for the Citizens Advice service and I write to confirm that Saffron Follows, on behalf of David Harker, has asked me to review how your complaint has been dealt with. I am writing by e-mail as I understand this is your preferred means of communication.
I will consider whether your complaint has been dealt with in line with the Citizens Advice national complaints procedure and fairly. I have no authority to say whether your complaint justified. My task is to say whether it has been considered properly.
Ms Follows has sent me the correspondence about your complaint. This includes the e-mail message of 14 March to David Harker in which you accepted the offer that someone independent could look at your complaint.
If there is anything more you would like to say to me about why you are unhappy with the way your complaint has been considered, please let me know at the e-mail address above.
I hope to be able to complete my review by 18 April. If I have not heard from you by 11 April I will assume that there is nothing you want to add to what you have explained already.
Yours sincerely
Barbara Stow
Independent Adjudicator